Service satisfaction metrics Sample Clauses

Service satisfaction metrics. Satisfaction metrics allow the CAMSS Team to know to what extent Users are happy with the service received and allow identifying which delivery aspects could improve as well as to prioritise improvement initiatives based on a balance between the effort required and the value expected. Metrics considered here are the following ones: Metric Description Target value Reporting method User satisfaction index Level of satisfaction achieved within the Users of the service 9/10 Annual service report Table 3: Service satisfaction metrics The User satisfaction index will be elaborated as an average of the criteria of the satisfaction survey in the CAMMSaaS Service Acceptance Form.
Sample 1
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Service satisfaction metrics. Satisfaction metrics allow the IMAPS-BS Team to know to what extent Users are happy with the service received and give the opportunity to identify which delivery aspects could improve as well as to prioritize improvement initiatives based on a balance between the effort required and the value expected. Metrics considered here are the following ones: Table 3: Service satisfaction metrics Metric Description Target value Reporting method User satisfaction index Level of satisfaction achieved within the Users of the service 9/10 Annual service report The User satisfaction index will be elaborated as an average of the criteria of the satisfaction survey in the IMAPS-BS Service Acceptance Form.
Sample 1

Related to Service satisfaction metrics

  • Customer Satisfaction 4.1 Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies 90% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • Client Satisfaction To the best of your knowledge, have any Clients treated in your Facility under the AHS Agreement experienced any unplanned hospital admissions or emergency room visits? Yes No If yes, please provide a summary (including Client PHN and reason for admission) as per requirements in Schedule D Reporting Requirements Annual Reporting Template (Continued) Unplanned Hospital Admissions and/or Emergency Room visits Annual Reporting Template (Continued) Complication rates (including nosocomial infections and major surgical complications): Please provide the following: Intra-operatively Postoperatively Procedure Type Procedure Type Change of Ownership or Control Confirm that there has not been any change of ownership or control of your Facility since this Agreement with AHS was originally signed? Confirmed 

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

  • Performance Monitoring A. Performance Monitoring of Subrecipient by County, State of California and/or HUD shall consist of requested and/or required written reporting, as well as onsite monitoring by County, State of California or HUD representatives.

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • Performance Measures and Metrics This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed.

  • Annual Performance Evaluation On either a fiscal year or calendar year basis, (consistently applied from year to year), the Bank shall conduct an annual evaluation of Executive’s performance. The annual performance evaluation proceedings shall be included in the minutes of the Board meeting that next follows such annual performance review.

  • PERFORMANCE MANAGEMENT SYSTEM 5.1 The Employee agrees to participate in the performance management system that the Employer adopts or introduces for the Employer, management and municipal staff of the Employer.

  • Contractor Performance Evaluations The Contract Administrator will evaluate Contractor’s performance as often as the Contract Administrator deems necessary throughout the term of the contract. This evaluation will be based on criteria including the quality of goods or services, the timeliness of performance, and adherence to applicable laws, including prevailing wage and living wage. City will provide Contractors who receive an unsatisfactory rating with a copy of the evaluation and an opportunity to respond. City may consider final evaluations, including Contractor’s response, in evaluating future proposals and bids for contract award.

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