SERVICE-SPECIFIC TERMS RELATING TO THE SUPPLY OF CLOUD SUPPORT SERVICES Sample Clauses

SERVICE-SPECIFIC TERMS RELATING TO THE SUPPLY OF CLOUD SUPPORT SERVICES. This Section 4 sets out specific terms relating to the supply of Cloud Support Services provided by Civica by as more particularly described in the applicable Cloud Support Service Description. 4.1 Provision of Cloud Support Services 4.2.1 Cloud Support Services will be provided by Civica on Working Days at the locations set out in the Order Form. 4.2.2 Normal working hours are seven and a half hours on a Working Day. This may be subject to alteration by mutual agreement for work carried out on the Customer's Premises. 4.2.3 Overtime is charged at time and a third and work necessarily carried out during week-ends, or public holidays is charged at double time. Where the required working period is substantially outside the normal working day the charge rate premium will be subject to negotiation. 4.2.4 If the Customer requires more days than originally agreed it will provide at least 7 days’ notice to Civica of the additional days required. 4.2.5 If the dates scheduled for delivery of the Cloud Support are deferred or cancelled by Customer, Civica may revise any scheduled dates for the provision of the Cloud Support Services. 4.2.6 If the Cloud Support Services are cancelled, suspended or deferred by the Customer, Civica will: a) be entitled to payment by Customer for all work done up to such deferment, cancellation or suspension; and b) where able redeploy such staff but in the event the days cannot be re-assigned Civica may charge for these. The rates chargeable for cancellation or deferment where there is: (i) less than 48 hours’ notice is 100% per day; (ii) less than 7 days’ notice is 75% per day; and (iii) more than 7 days’ notice is 50% per day; together with any expenses already incurred or non- refundable e.g. train or hotel costs.