Service User Complaints. 4.2.1. The University and the PIVO Provider shall co-operate in answering any complaints raised by Service Users in relation to student conduct.
Service User Complaints. 4.3.1 The Education Provider and the Placement Provider shall co-operate in answering any complaints raised by Service Users in relation to Learner conduct.
Service User Complaints. The Education Provider and the Placement Provider shall co-operate in answering any complaints raised by Service Users in relation to Learner conduct. The Placement Provider and the Education Provider shall: ensure Learners receive theoretical training by the Education Provider and practical training by the Placement Provider on using any equipment specific to the Placement safely; collect and collate feedback from all Learners, facilitators and a representative sample of relevant Staff on the quality of Learners preparation for practice and the learning opportunities available in practice; review audits and any relevant Action Plans to address any issues raised between Placement Provider and the Education Provider; agree an Action Plan for each Programme or Placement to address any areas of risk identified as part of the audit process; attend any meetings in relation to the Placements or pre-qualification programmes undertaken by Learner within the Education Provider; endorse/sign off the educational audits and Action Plans for each practice learning area as agreed between the Parties at any such meeting; and be involved in delivering any matters set out in the Action Plans. The Parties acknowledge that each Education Provider and Placement Provider shall consult at least annually and in advance to agree and identify any Learners attending Placements from each Education Provider during the following year.
