SERVICES POLICIES. Professional Services are performed on a time and materials basis. Unless specified otherwise in an SOW, i) hours in excess of ten hours on a business day are payable at one-and-a-half times standard or quoted rates; ii) hours for work on weekends and OneStream holidays are payable at twice standard or quoted rates; and iii) hours for required international and weekend or corporate holiday travel time are payable at the standard or quoted rates using the official airline guide for travel time. Customer is responsible for all reasonable travel expenses outside the consultant’s local area in accordance with Federal Travel Regulation (FTR)/Joint Travel Regulations (JTR), as applicable, Ordering Activity shall only be liable for such travel expenses as approved by Ordering Activity and funded under the applicable ordering document. Customer reimbursable expenses will be invoiced monthly as incurred. If Customer cancels the engagement less than five business days prior to its scheduled commencement date, Customer will pay OneStream all non-recoverable expenses. For Professional Services that are education services, all pre-paid retainer amounts purchased must be used within 12 months from date of purchase or they will expire.
SERVICES POLICIES. Professional Services are performed on a time and materials basis. Hours in excess of ten hours on a business day are payable at one-and-a-half times standard or quoted rates. Hours worked continuously without release or departure of OneStream personnel for the night are deemed expended on the same business day, even though midnight is reached and passed. Hours for work on weekends and OneStream holidays are payable at twice standard or quoted rates. Hours for required international and weekend or corporate holiday travel time are payable at the standard or quoted rates using the official airline guide for travel time. Customer is responsible for all reasonable travel expenses outside the consultant’s local area approved in advance and in writing by Customer and in accordance with the Texas State Travel Guide. Customer reimbursable expenses will be invoiced monthly as incurred. If Customer cancels the engagement less than five business days prior to its scheduled commencement date, Customer will pay OneStream all non-recoverable expenses. For Professional Services that are education services, all pre-paid retainer amounts purchased must be used within 12 months from date of purchase or they will expire.
SERVICES POLICIES. Professional Services are performed on a time and materials basis. Unless specified otherwise specified SOW, i) hours in excess of ten hours on a business day are payable at one-and-a-half times standard or quoted rates; ii) hours for work on weekends and OneStream holidays are payable at twice standard or quoted rates; and iii) hours for required international and weekend or corporate holiday travel time are payable at the standard or quoted rates using the official airline guide for travel time. Customer is responsible for all reasonable travel expenses outside the consultant’s local area. Customer reimbursable expenses will be invoiced monthly as incurred. OneStream hotel accommodations are business class, and domestic airline tickets are refundable coach class. International airline tickets are business class. If Customer cancels the engagement less than five business days prior to its scheduled commencement date, Customer will pay OneStream all non- recoverable expenses. For Professional Services that are education services, all pre-paid retainer amounts purchased must be used within 12 months from date of purchase or they will expire.
SERVICES POLICIES. Professional Services are performed on a time and materials basis. Hours in excess of ten hours on a business day are payable at one-and-a-half times standard or quoted rates. Hours worked continuously without release or departure of OneStream personnel for the night are deemed expended on the same business day, even though midnight is reached and passed. Hours for work on weekends and OneStream holidays are payable at twice standard or quoted rates. Hours for required international and weekend or corporate holiday travel time are payable at the standard or quoted rates using the official airline guide for travel time. Customer is responsible for all reasonable travel expenses outside the consultant’s local area. Customer reimbursable expenses will be invoiced monthly as incurred. OneStream hotel accommodations are business class, and domestic airline tickets are refundable coach class. International airline tickets are business class. If Customer cancels the engagement less than five business days prior to its scheduled commencement date, Customer will pay OneStream all non-recoverable expenses. For Professional Services that are education services, all pre-paid retainer amounts purchased must be used within 12 months from date of purchase or they will expire.
