SLA Metrics Sample Clauses

SLA Metrics. 3.1 Availability, Proactive Notification, Time to Repair, Denial of Service and Service Installation Interval. Service Level Agreements U.S. (except Other Company Networks and 3rd Party Networks) Global Tier A: Company Network, Other Company Networks, & 3rd Party Network Global Tier B: Company Network, Other Company Networks, & 3rd Party Network U.S.: Other Company Networks & 3rd Party Network VPN Availability (with dual routers/dual circuits) 100% 100% 100% 100% VPN Availability (With diverse back-up) 99.95% 99.95% 99.95% 99.95% VPN Availability (Without diverse back-up) 99.8% 99.8% 99.8% 99.8% VPN Availability (with DSL sites) 99.0% N/A N/A N/A Proactive Outage Notification (“PON”) 15 minutes 15 minutes 15 minutes 15 minutes Time to Repair (“TTR”) – IP VPN Dedicated Access Sites 3.5 Hours 4 Hours 6 Hours 4 Hours Time to Repair (“TTR”) – DSL Sites 8 Hours N/A N/A N/A Service Installation Interval (“SII”) Yes No No No IP Network Latency Yes Yes (Company network only except Other Company Networks) Yes (Company network only except Other Company Networks) No IP Network Packet Delivery Yes Yes Yes No Denial of Service (“DoS”) Yes No No No 3.2 VPN Latency EMEA North America* Asia Pacific Latin America EMEA 90 ms 250 ms 250 ms 250 ms North America* 250 ms 90 ms 250 ms 250 xx Xxxx Pacific 250 ms 250 ms 200 ms 250 ms Latin America 250 ms 250 ms 250 ms 200 ms 250 ms Logical VPNs in 3-4 regions *The Latency SLA for North America-North America sites also includes sites using DSL Office and DSL Office Enhanced, but not 3rd Party Network sites.
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SLA Metrics. These are the metrics that need to be computed so that the fulfilment of the SLA can be evaluated. For instance, in the running example, response time, presence time, or AFIP are examples of such metrics. The mechanism used to define these metrics must have two main features. On the one hand, it must be expressive, i.e. it must allow the definition of a wide variety of metrics. On the other hand, it must be traceable with the business process so that it enables their automated computation. In addition, it is convenient that the metrics are defined in a declarative way because it reduces the gap between the SLA defined in natural language and the formalised SLA and decouples the definition of the metric from its computation.

Related to SLA Metrics

  • Metrics The DISTRICT and PARTNER will partake in monthly coordination meetings at mutually agreed upon times and dates to discuss the progress of the program Scope of Work. DISTRICT and PARTNER will also mutually establish criteria and process for ongoing program assessment/evaluation such as, but not limited to the DISTRICT’s assessment metrics and other state metrics [(Measures of Academic Progress – English, SBAC – 11th grade, Redesignation Rates, mutually developed rubric score/s, student attendance, and Social Emotional Learning (SEL) data)]. The DISTRICT and PARTNER will also engage in annual review of program content to ensure standards alignment that comply with DISTRICT approved coursework. The PARTNER will provide their impact data based upon these metrics.

  • Performance Measures and Metrics This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed.

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

  • Baseline For purposes of measuring a reduction in net tax revenue, the interim final rule measures actual changes in tax revenue relative to a revenue baseline (baseline). The baseline will be calculated as fiscal year 2019 (FY 2019) tax revenue indexed for inflation in each year of the covered period, with inflation calculated using the Bureau of Economic Analysis’s Implicit Price Deflator.163 FY 2019 was chosen as the starting year for the baseline because it is the last full fiscal year prior to the COVID– 162 See, e.g., Tax Policy Center, How do state earned income tax credits work?, https:// xxx.xxxxxxxxxxxxxxx.xxx/xxxxxxxx-xxxx/xxx-xx- state-earned-income-tax-credits-work/ (last visited May 9, 2021).

  • Annual Performance Evaluation On either a fiscal year or calendar year basis, (consistently applied from year to year), the Bank shall conduct an annual evaluation of Executive’s performance. The annual performance evaluation proceedings shall be included in the minutes of the Board meeting that next follows such annual performance review.

  • STATEWIDE ACHIEVEMENT TESTING When CONTRACTOR is an NPS, per implementation of Senate Bill 484, CONTRACTOR shall administer all Statewide assessments within the California Assessment of Student Performance and Progress (“CAASP”), Desired Results Developmental Profile (“DRDP”), California Alternative Assessment (“CAA”), achievement and abilities tests (using LEA-authorized assessment instruments), the Fitness Gram with the exception of the English Language Proficiency Assessments for California (“ELPAC”) to be completed by the LEA, and as appropriate to the student, and mandated by XXX xxxxxxxx to LEA and state and federal guidelines. CONTRACTOR is subject to the alternative accountability system developed pursuant to Education Code section 52052, in the same manner as public schools. Each LEA student placed with CONTRACTOR by the LEA shall be tested by qualified staff of CONTRACTOR in accordance with that accountability program. XXX shall provide test administration training to CONTRACTOR’S qualified staff. CONTRACTOR shall attend LEA test training and comply with completion of all coding requirements as required by XXX.

  • Targets a) Seller’s supplier diversity spending target for Work supporting the construction of the Project prior to the Commercial Operation Date is ____ percent (___%) as measured relative to Seller’s total expenditures on construction of the Project prior to the Commercial Operation Date, and;

  • Contractor Performance Evaluations The Contract Administrator will evaluate Contractor’s performance as often as the Contract Administrator deems necessary throughout the term of the contract. This evaluation will be based on criteria including the quality of goods or services, the timeliness of performance, and adherence to applicable laws, including prevailing wage and living wage. City will provide Contractors who receive an unsatisfactory rating with a copy of the evaluation and an opportunity to respond. City may consider final evaluations, including Contractor’s response, in evaluating future proposals and bids for contract award.

  • Benchmarks for Measuring Accessibility For the purposes of this Agreement, the accessibility of online content and functionality will be measured according to the W3C’s Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content, which are incorporated by reference. Adherence to these accessible technology standards is one way to ensure compliance with the College’s underlying legal obligations to ensure that people with disabilities are able to acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as their nondisabled peers, with substantially equivalent ease of use; that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any College programs, services, and activities delivered online, as required by Section 504 and the ADA and their implementing regulations; and that they receive effective communication of the College’s programs, services, and activities delivered online.

  • Mileage Measurement Where required, the mileage measurement for LIS rate elements is determined in the same manner as the mileage measurement for V&H methodology as outlined in NECA Tariff No. 4.

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