Packet Delivery. The target packet delivery for the Service is measured by sending four test packets of 80 bytes (with 20ms spacing), periodically and regularly, 24 hours a day between the Supplier’s PoPs with appropriate averaging. The target packet delivery for the Service is set at better than 99.9%. Any traffic exceeding the Customer’s CDR will be discarded and not included in the packet delivery measurement.
Packet Delivery. Masergy is committed to delivering during each month of the term of Customer’s agreement with Masergy, 99.99% Packet Delivery as measured from the Masergy core network to the egress point to Masergy’s DCC Partners’ cloud services.
Packet Delivery. Masergy will meet the following packet delivery metrics between Masergy hubs: Normal Priority Critical (within CSIR) Voice (within CSIR) Video (within CSIR) In the event that Masergy fails to meet its packet delivery target in any given calendar month, Customer will be eligible to receive a credit equal to one week of the affected site's monthly recurring Masergy Service fee (excluding local access circuit charges) for the month in which the packet delivery target is not met. In order to be eligible for the packet delivery credit, Customer must notify Masergy within thirty (30) business days of the end of the month in which the packet delivery failure occurred. Packet delivery will be tested and calculated by Masergy. Customer should open trouble tickets and make claims via the Masergy Portal application, which can be accessed by clicking on the Log In link located on the Masergy website xxx.xxxxxxx.xxx; claims may also be submitted via electronic mail sent to xxxxxxxxxxxxx@xxxxxxx.xxx. Packet delivery failures caused by Force Majeure events do not apply and any increments of time affected by such events will not be used in the calculation of the monthly packet delivery measurement.
Packet Delivery. Packet Delivery will be measured on an ongoing basis every five minutes to determine a consistent average monthly performance level for packets actually delivered between the POPs. Region Goal Remedy (Credit is applied as a % of the MRC for the affected Service)*
Packet Delivery. Guarantee — SunGard guarantees a monthly average success rate of 99% for packet delivery through SunGard’s Internet protocol network.
Packet Delivery. Veracity’s objective is to achieve a packet delivery average of 99.9% over a calendar month. Our frame loss performance parameters are defined as the percentage of frames dropped within, or between, switches on our network. Items impacting packet delivery, not within the control of Veracity, include: inadequate signal strength at the destination, natural or human-made interference, excessive noise, hardware failure, software corruption or overburden network nodes. Average Packet Delivery will be measured as the average of 15-minute samples across the network taken throughout the calendar month. If the Packet Delivery is not achieved in a calendar month, customer may receive a credit of 1/30th of the MRC for the month. Credit limits apply and are defined section 11 Service Credit Limits.
Packet Delivery. The Frame Loss Ratio (FLR) is a round trip measurement between ingress and egress ports (NIDs) at the Customer’s A and Z locations of packet delivery efficiency. FLR is the ratio of packets lost, round trip, vs. packets sent. Packet delivery statistics are collected for one calendar month. Credits will be based on Frontier’s verification of packet delivery performance between NIDs at Customer’s Service Location. The packet delivery SLA applies to CIR-compliant packets on Ethernet LAN / WAN circuits only. This packet delivery guarantee does not apply to Ethernet Internet services. Frontier offers three FLR Quality of Service (QoS) levels for Ethernet Data Service. The applicable SLA is based on the QoS level, as outlined in Table 1C. Ethernet Gold and Platinum are premium level services designed to support commercial customers’ mission-critical and real time applications. Silver QoS service is Frontier’s basic business class data service with improved performance across all standard performance parameters. Ethernet Silver SLA, termed Standard Data (SD) Service, is Frontier’s upgraded replacement of Best Effort Ethernet designed specifically for the commercial customer. Gold QoS service is a premium business data service featuring enhanced performance parameters with packet forwarding priority set to Platinum QoS service carries Frontier’s highest QoS performance parameters and includes voice grade packet forwarding priority set to If packet delivery performance falls below the applicable packet delivery percentage, Customer will be entitled to a Service credit as outlined in
Packet Delivery. Measurements The percentage of successful Packet Delivery is recorded by Cyta every five minutes, 24 hours a day and every day the average is calculated for every region for each Class of Service. The table below shows the percentage of successful Packet Delivery for every region for each Class of Service: Intra XxxxXxxxx.Xxx >= 99.9% >= 99.5% >= 99.0% Intra-US >= 99.9% >= 99.5% >= 99.0% Trans-Atlantic >=99.8% >= 99.4% >= 99.0%
Packet Delivery. Please mail or hand-deliver the packet directly to the FHF office address (at 000 Xxxxxx Xxxxxx, Xxxxxx Xxxxxx Xxx Xxxx, 00000.).
Packet Delivery. TWTC measures packet delivery on its Network on a monthly basis. Packet Delivery is determined by averaging sample measurements taken each calendar month between TWTC’s designated POPs. Upon Customer’s request, TWTC will issue credits for TWTC’s failure to meet the Packet Delivery metrics specified in the table below if such failure is service impacting to the Customer. Such credits will be calculated by multiplying the percentage specified in the table by the MRC for the non-performing Services. The credits specified below are not cumulative and, for any calendar month, Customer shall only be entitled to one credit specified in the table below based on the highest contracted-for CoS level for the non-performing Service.
