SLA10 Management of Building Management Systems Provider: Property Services Group Sample Clauses

SLA10 Management of Building Management Systems Provider: Property Services Group. The Property Services Group will provide the day to day management of the Building Management Systems installed provided that external remote access is available, and shall comprise of:  Time and holiday scheduling as required.  Regular reviews of the operation of HVAC plant and equipment controlled by the Building Management System.  Recording of temperature and fuel usage data as required by individual properties.  Alarm reporting of plant failure and reporting direct to individual client properties on alarm conditions of boilers, pumps etc. Arranging breakdown attendance. Control systems without remote access / interrogation facilities will be reviewed annually to confirm / update time schedules and programmes to ensure maximum efficiency is achieved from the equipment. Faults, breakdowns and technical support will be provided through the property services e-mail and telephone helpdesk. Property Managers are encouraged to use the following e-mail address’ xxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxx.xxx Or xxxxxxxxxxxxxxxxxxxxxxxx@xxxxxx.xxx.xx for frequent time scheduling alterations, Infrequent and one off changes to time schedules, or the information can be provide by telephone or email. The Property Services Group office hours are 08.00 – 17.00 hours. Monday to Thursday and 08.00 – 16.00 hours Fridays, during which time this office may be contacted by telephone or e-mail. (Out of hours support available by arrangement).
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Related to SLA10 Management of Building Management Systems Provider: Property Services Group

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