SUBSCRIBER AND SERVICE STANDARDS Sample Clauses

SUBSCRIBER AND SERVICE STANDARDS. 23 10.1 Subscriber Service Standards, Complaint Procedure, Reporting, and Credits 23 10.2 Subscriber Rights 23
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SUBSCRIBER AND SERVICE STANDARDS. 10.1 Subscriber Service Standards, Complaint Procedure, Reporting, and Credits. Subject to subsection 1.5, Grantee shall comply with the customer service standards, procedures, and requirements as set forth in SMC 21.60.820, SMC 21.60.830, SMC 21.60.840, and SMC 21.60.850 for the provision of Cable Services to its Subscribers. Grantee may substitute its internal system of customer credits and reimbursements for the credits and reimbursements set forth in SMC 21.60.850, so long as the categories of violations and credit amounts are materially equivalent. The City agrees that it will not seek Liquidated Damages before the second reporting period of the Franchise based on the customer service standards, procedures, or requirements set forth in SMC 21.60.820, SMC 21.60.830, SMC 21.60.840, and SMC 21.60.850.

Related to SUBSCRIBER AND SERVICE STANDARDS

  • Service Standards We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Prices and Services Billing 8.1 SCHEDULE OF PRICES AND TERMS Competitive Supplier agrees to provide Firm Full-Requirements Power Supply and other related services as expressly set forth herein in accordance with the prices and terms included in EXHIBIT A to this ESA, which exhibit is hereby incorporated by reference into this ESA.

  • Service Standard We will provide the Services with due care and skill, the Services will be fit for the purpose that we advertise, and we will supply the Services within a reasonable time.

  • Standards for Network Elements 1.8.1 BellSouth shall comply with the requirements set forth in the technical references, as well as any performance or other requirements identified in this Agreement, to the extent that they are consistent with the greater of BellSouth’s actual performance or applicable industry standards.

  • Specification and Service Levels The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.

  • Service Specification The Parties have agreed upon the scope and specification of the Services provided under this Service Agreement in the Service Specification.

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

  • Procurement of Goods and Services (a) If the HSP is subject to the procurement provisions of the BPSAA, the HSP will abide by all directives and guidelines issued by the Management Board of Cabinet that are applicable to the HSP pursuant to the BPSAA.

  • Professional Services Warranty Kodak warrants that it shall perform Professional Services in a professional manner using appropriately skilled personnel in accordance with generally accepted industry standards and Kodak’s then current policies and procedures. Subject to the provisions of condition 16.1 Customer’s sole and exclusive remedy under the warranty described in this condition shall be, at Kodak’s option, (1) re-performance of the non-conforming Professional Services, or (2) refund of the amount paid by Customer for the non-conforming Professional Services.

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