Subscriber Complaints Sample Clauses

Subscriber Complaints. Upon receipt of notice in writing or by computer or other electronic transmission from STC of the name and address of a subscriber and the subject matter of the subscriber complaint, CTC shall take substantially similar measures to resolve the complaint as it takes to resolve similar complaints related to the delivery of non-CTC publications distributed by CTC or its affiliates. CTC shall communicate the resolution of all Hot Complaints to STC within twenty-four (24) hours following such resolution.
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Subscriber Complaints. In the event a subscriber does not obtain a satisfactory response or resolution to his or her request for service or an adjustment within a reasonable time, he or she may advise the Allen County Commissioner’s Office in writing of this dissatisfaction and the Allen County Commissioners or any one of them or their designated staff member shall have an obligation to investigate the matter, keep records with respect to all such complaints for the remaining term of the Grant of Franchise and Contract or three (3) years, whichever is more, and if possible, bring such complaints to a satisfactory resolution. Copies of petitions, reports, applications and other documents filed by the Company with any Federal or State agencies shall be furnished upon request to the Allen County Commissioners
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Subscriber Complaints. A. Dispute Resolution The Company shall establish a procedure for resolution of Complaints by Subscribers. Said procedure shall at a minimum include the provisions of 30-A M.R.S.A. §3010.
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Subscriber Complaints. Licensee shall keep all written Subscriber complaints it receives on file in its business office for a minimum of one (1) year after receipt. Subject to subscriber privacy provisions in 47 U.S.C. § 551, the Issuing Authority or his designee shall have the right to examine, review and copy said complaints at his own expense, during Licensee's business hours upon reasonable notice.
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Subscriber Complaints. In the event a subscriber does not obtain a satisfactory response or resolution to his or her request for service or an adjustment within a reasonable time, he or she may advise the Xxxxx County Commissioner’s Office in writing of this dissatisfaction and the Xxxxx County Commissioners or any one of them or their designated staff member shall have an obligation to investigate the matter, keep records with respect to all such complaints for the remaining term of the Grant of Franchise and Contract or three (3) years, whichever is more, and if possible, bring such complaints to a satisfactory resolution. Copies of petitions, reports, applications and other documents filed by the Company with any Federal or State agencies shall be furnished upon request to the Xxxxx County Commissioners.
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Subscriber Complaints. In the event a subscriber does not obtain a satisfactory response or resolution to his request for service or an adjustment within a reasonable period of time, he may advise the matter, keep records with respect to all such complaints for the remaining life of the franchise or three (3) years, whichever is more, and if possible, bring such complaints to a satisfactory resolution. The Company shall interrupt system service after 7:00 A.M. and before 1: A.M. only with good cause and for the shortest time possible and except in emergency situations, only after publishing notice of service interruption at least twenty-four (24) hours in advance. Service may be interrupted between 1:00 A.M. and 7:00 A.M. for routine testing, maintenance and repair, without notification, for not more than two (2) nights in any week. Copies of petitions, reports, applications and other documents filed by the Company with Federal or State agencies having appropriate jurisdiction in matters affecting cable television system operation shall be simultaneously furnished to the County Commissioners.
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Subscriber Complaints. Pursuant to the Ordinance, Franchisee shall promptly respond to and resolve all subscriber complaints. However, nothing herein shall require Franchisee to maintain or repair any equipment not provided by it.
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Subscriber Complaints. Recording Subscriber complaints must be as follows: a) Every cable operator shall keep a record or log of all written complaints received regarding quality of service, equipment malfunctions, billing procedure, employee attitude, and similar matters. These records must be maintained for a period of 2 years. b) The record must contain the following information for each complaint received: (1) Date, time, and nature of the complaint; (2) Name, address, and telephone number of the person complaining; (3) Investigation of the complaint; (4) Xxxxxx and time of resolution of the complaint; (5) If the complaint regards equipment malfunction or the quality of reception, a report indicating corrective steps taken, with the nature of the problem stated; and (6) Consistent with subscriber privacy provision in the Cable Act, every cable operator shall make the logs or records of complaints available to any authorized agent of the Town upon request during normal business hours for on-site review.
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Subscriber Complaints 
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Related to Subscriber Complaints

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Subscriber Data Subscriber will timely supply Netgateway, in a form acceptable to Netgateway, with all data necessary for Netgateway to perform the ongoing services to be provided hereunder. It is the sole responsibility of Subscriber to insure the completeness and accuracy of such data.

  • INTRODUCTION TO YOUR SUBSCRIBER AGREEMENT Thank you for choosing Blue Cross & Blue Shield of Rhode Island (BCBSRI) for your healthcare coverage. We appreciate the trust you’ve placed in us and want to help you make the most of your health plan. In this Subscriber Agreement (agreement), you’ll find valuable information about your • how your health coverage works; • how BCBSRI processes claims for the health services you receive; • your rights and responsibilities as a BCBSRI member; • BCBSRI’s rights and responsibilities; and • tools and programs to help you stay healthy and save money. We encourage you to read this agreement to learn about all the advantages of being a BCBSRI member. Below are some helpful tips on how to find what you need in this agreement. • As a member, you are responsible for understanding the benefits to which you are entitled under this agreement and the rules you must follow to receive those benefits. • The Table of Contents will help you find the order of the sections as they appear in the agreement. • The Summary of Benefits, included in this agreement, shows the amount you pay out of your own pocket. • Important contact information, such as, telephone numbers, addresses, and websites are located at the end of this document. • Some words and phrases used in this agreement are in italics. This means that the words or phrases have a special meaning as they relate to your healthcare coverage. Please see Section 8 for definitions of these words. • When we use the words “we,” “us,” and “our,” we are referring to BCBSRI. When we use the words “you” and “your” we are referring to the enrolled subscriber and/or member. These words are also defined in the Glossary. • Many sections of this document are related to other sections. You may need to reference more than one section to find the information you need.

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above. b. If you think your periodic statement for your account is incorrect or you need more information about a transaction listed in the periodic statement for your account, we must hear from you no later than sixty (60) days after we send you the applicable periodic statement for your account that identifies the error. You must: 1. Tell us your name; 2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, 3. Tell us the dollar amount of the suspected error. c. If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification. Except as described below, we will determine whether an error occurred within ten (10) Business Days after you notify us of the error. We will tell you the results of our investigation within three (3) Business Days after we complete our investigation of the error, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.

  • Notice of Complaints Each Seller shall promptly notify the applicable Purchaser upon becoming aware of any complaint concerning any Serviced Appointment made by any party to the Serviced Corporate Trust Contracts, any Securityholder, any Credit Enhancement Provider or any rating agency.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Procurement Related Complaints and Administrative Review 49.1 The procedures for making a Procurement-related Complaint are as specified in the TDS. 49.2 A request for administrative review shall be made in the form provided under contract forms.

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