Support and Quality Assurance Clause Samples

Support and Quality Assurance. If You contact BlackBerry for support, or send diagnostics or other technical information to BlackBerry through email or logging tools provided by BlackBerry for such purposes, You agree that the BlackBerry Group of Companies may collect technical information like Device identifiers, hardware ID and model number, memory status, operating system and environment information, battery status, Wi-Fi/WLAN, radio or wireless strengthand connections, list of installed applications, application usage information, data regarding processes running and device configuration, system events, and other information regarding the condition of Your Device and the Software on Your Device that may be helpful for the diagnostics purposes. Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of BlackBerry products and services in accordance with BlackBerry’s Privacy Policy. If analysis indicates that a third-party product is involved, BlackBerry may send certain diagnostic or technical information to the third party vendor of the product as part of the troubleshooting process. You acknowledge and agree that calls with BlackBerry and its service providers may be recorded for training, quality assurance, customer service and reference purposes.