System Director meeting with Student. If the problem has not been resolved to the satisfaction of the student, the matter maybe referred to the Director of the School of Nursing. A written complaint/appeal must be received by the Director within three (3) business days of the student having received written notice regarding the outcome from the course facilitator. Upon receiving the complaint/appeal, the Director will work to determine the basis of the student’s continuing dissatisfaction and explore with the student alternatives for further action. The Director is responsible for writing a summary of the discussion and outcome of the meeting. The original summary goes into the student’s file and a copy is given to the student within three (3) business days of the meeting. Upon the request of the student, the Director will refer the matter to the Grievance Committee. The student shall present his/her grievance in writing to the Grievance Committee. The Director will appoint three (3) faculty members and three (3) students to serve on the Grievance Committee within 5 days of receiving the written grievance from the student. A mediator within the Xxxxx Health system will be selected. If a member of the committee is involved with the student’s grievance, a substitute faculty member with no known bias in the matter will be appointed for the consideration of the grievance.
System Director meeting with Student. If the problem has not been resolved to the satisfaction of the student, the matter may be referred to the Systems Director of Education. A written complaint/appeal must be received by the Systems Director within One (1) business day of the student having received written notice regarding the outcome from the Program Director. Upon receiving the complaint/appeal, the Systems Director will work to determine the basis of the student’s continuing dissatisfaction and explore with the student alternatives for further action. The Systems Director is responsible for writing a summary of the discussion and outcome of the meeting. The original summary goes into the student’s file and a copy is given to the student within one (1) business day of the meeting. If the issue cannot be resolved to the students’ satisfaction, the matter will be referred to the Grievance Committee.
