Technology Service Team Requirements Sample Clauses

Technology Service Team Requirements. A. Proposer shall provide the following, or equivalent, minimum onsite, dedicated management team to the ACC during normal ACC business hours and during all event hours when equipment is in use and/or technology services are being provided: i. General Manager ii. Operations Manager iii. Data Operations Manager iv. Customer Service and Sales Manager B. The above onsite team shall be dedicated to the ACC throughout the term of the agreement and they shall make timely decisions regarding client support operations. These key team members are to be knowledgeable about the expectations of the public assembly facility industry and shall train all onsite staff to maintain the ACC’s Anaheim Way service standards. C. The ACC Executive Director (ED) or his designated agent may eject from the premises any manager or employee of the Proposer who uses improper language or acts in any discourteous, loud, boisterous, inappropriate, or offensive manner. D. ACC ED or his designated agent shall have the right to approve the persons selected by Proposer as the onsite General Manager and the Operations Manager. Neither employee shall be replaced without ACC’s prior approval, which shall not be unreasonably withheld. In the event the ACC determines that the performance of either employee is unsatisfactory, and the causes and reasons for such determination are duly reported to the Proposer in writing, Proposer shall, within thirty (30) days, replace that employee. If the Proposer is unable or unwilling to provide a replacement acceptable to the ACC ED, the agreement shall be deemed to have been breached and City shall have the right to terminate the agreement.
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