Telephone and/or E-Mail Support. HIO shall provide, by telephone and/or e-mail, during normal business hours, support and assistance in resolving difficulties in accessing and using the System and the Services.
Telephone and/or E-Mail Support. The NDHIN shall provide, directly or through a business associate or other agent, by telephone or e-mail, support and assistance in resolving difficulties in accessing and using the Hosted System and the Hosted Applications, in accordance with the NDHIN Policies and Procedures.
Telephone and/or E-Mail Support. HealtheConnections shall provide or arrange for the provision of telephone and/or e-mail support and assistance in resolving difficulties in accessing and using the HIE and the Services, as HealtheConnections, with appropriate consideration of recommendations from stakeholder populated HealtheConnections committees, determines appropriate to support the HIE and the Services. Such support shall be described in the Policies and Procedures.
Telephone and/or E-Mail Support. The RHIO shall provide, by telephone and/or e-mail, support and assistance in resolving difficulties in accessing or using the RHIO System and the RHIO Services, in accordance with the requirements, if any, set forth in the RHIO Policies and Procedures.
Telephone and/or E-Mail Support. HEALTHeLINK shall provide, by telephone, e-mail, and/or other means, support and assistance in resolving difficulties in accessing and using the HEALTHeLINK System and HEALTHeLINK Services during hours and on days as provided in the Policies and Procedures.
Telephone and/or E-Mail Support. 7472 The Terms and Conditions assume that the HIO will provide a variety of services to Participants. Responsibilities may include system support, installation support, initial and ongoing training, help desk, problem resolution, auditing and reporting access and use, and reporting unauthorized uses and security incidents. 7573 A listing of all laws and regulations that may apply to an HIO’s responsibilities is beyond the scope of this document. It is noted, however, that Section 56.06 of the California Civil Code provides that “a business organized for the purpose of maintaining medical information in order to make the information available to . . . a provider of health care at the request of [an] individual or a provider of health care . . . for the diagnosis and treatment of [an] individual” shall be treated as a “provider of health care” under the California Confidentiality of Medical Information Act (California Civil Code § 56 – 56.37), and be subject to the applicable requirements of that Act. 7674 The HIO’s monitoring of Participants might include such activities as periodic audits of Participant’s compliance with specifications listed in the Policies and Procedures.
Alternative A: HIO shall provide, by telephone and/or e-mail, during normal business hours, support and assistance in resolving difficulties in accessing and using the System and the Services.
Alternative B: HIO shall provide, by telephone and/or e-mail, during normal business hours, support and assistance to the Participant’s help desk or other facility that supports use of the System and Services by Authorized Users.
Telephone and/or E-Mail Support. OKSHINE shall provide, directly or through a business associate or other agent, by telephone or e-mail, support and assistance in resolving technical issues in accessing and using OKSHINE and Services, in accordance with OKSHINE Policies.
Telephone and/or E-Mail Support. SJCHIE shall provide, by telephone and/or e-mail, during normal business hours, support and assistance to the Participant’s help desk or other facility that supports use of the System and Services by Authorized Users.
Telephone and/or E-Mail Support. MHiE shall provide, by telephone, e-mail, and/or other means, support and assistance in resolving difficulties in accessing and using the MHiE System and MHiE Services during hours and on days as provided in the Policies and Procedures.
Telephone and/or E-Mail Support. 72 The Terms and Conditions assume that the HIO will provide a variety of services to Participants. Responsibilities may include system support, installation support, initial and ongoing training, help desk, problem resolution, auditing and reporting access and use, and reporting unauthorized uses and security incidents. 73 A listing of all laws and regulations that may apply to an HIO’s responsibilities is beyond the scope of this document. It is noted, however, that Section 56.06 of the California Civil Code provides that “a business organized for the purpose of maintaining medical information in order to make the information available to . . . a provider of health care at the request of [an] individual or a provider of health care . . . for the diagnosis and treatment of [an] individual” shall be treated as a “provider of health care” under the California Confidentiality of Medical Information Act (California Civil Code § 56 – 56.37), and be subject to the applicable requirements of that Act.
