Third Level Escalation Clause Samples

Third Level Escalation. Should the dispute not be resolved within ten (10) business days of its referral to the Second Level, the dispute shall be escalated to the City’s Commissioner of Community Services or designate and the Region’s Commissioner of Public Works or designate (“Third Level”).

Third Level Escalation. Should the Dispute not be resolved within ten (10) Business Days of its referral to the Second Level, the Dispute shall be escalated to the Landlord’s Chief Administrative Officer and the Tenant’s Chief Administrative Officer (“Third Level”).

Third Level Escalation. If the problem has not been resolved within four (4) hours, the Contractor’s team leader shall escalate the ongoing problem to the Contractor’s Executive Management. HCD will notify the assigned Executive Management to discuss the ongoing problems and the potential for HCD invoking its rights and remedies under the Agreement. For Severity 2 issues as defined in Section 12.1, Severity Definitions, the Contractor shall follow the same escalation process above, except for the notification times which are as follows:  First Level Escalation: After four (4) hours  Second Level Escalation: Within (6) hours  Third Level Escalation: Within eight (8) hours For Severity 3 issues as defined in Section 12.1, Severity Definitions, the Contractor shall follow the same escalation process above, except for the notification times which are as follows:  First Level Escalation: After eight (8) hours  Second Level Escalation: Within twelve (12) hours  Third Level Escalation: Within twenty-four (24) hours For Severity 4 issues as defined in Section 12.1, Severity Definitions, the Contractor shall follow the same escalation process above, except for the notification times which are as follows:  First Level Escalation: After twenty-four (24) hours  Second Level Escalation: Within three (3) calendar days  Third Level Escalation: Within seven (7) calendar days