Common use of User Training Clause in Contracts

User Training. 5.2.1 StarTraq will provide the Customer with up to 16 hours of remote User training. The cost of this is included within installation fee payable under the Agreement. Additional User Training sessions may be purchased at the price stated in the Agreement or at £100 per hour. 5.2.2 The Customer shall provide StarTraq with a list of the Users that it foresees using the Software together with a description of the part of the process that each User will be operating on the Software. Where the Customer wants to prohibit any particular User from specific functionalities or from the ability to access certain information, such prohibitions should be provided to StarTraq in writing. 5.2.3 In order to assist the Customer in determining which members of staff should perform which functions in the Software, StarTraq, together with the relevant managers at the Customer, will, from the Customer’s organogram, determine who the Users should be. 5.2.4 If upon StarTraq meeting with each User, StarTraq considers that such User needs to enhance his/ her basic computer skills, StarTraq will provide a written report to the Master User or Technical Administrator with the suggested training courses that such User should undergo. 5.2.5 StarTraq will provide the Customer’s Users with the following types of training: 5.2.5.1 Remote work activities training at the outset – subject to sufficient User Training sessions having been purchased, StarTraq will show each User (paying individual attention to that User) how to perform his/her work activities on the Software. This training programme is expected to commence within 5 days of the completion of the Software installation, initialisation & configuration. Depending on the number of Users, it is expected that Users will be adequately trained within 5 days. Certificates are provided to Users on completion. 5.2.5.2 Remote functional structure training at the outset – subject to sufficient User Training sessions having been purchased, StarTraq will provide all Users with the functional structure and operability of the Software. The training course’s particular focus is on “How to use the Software efficiently”. Such courses will include question and answer sessions. Certificates are provided to users on completion.

User Training. 5.2.1 6.2.1 StarTraq will provide the Customer with up to 16 hours of remote User training. The cost of this is included within installation fee payable under the Agreement. Additional User Training sessions may be purchased at the price stated in the Agreement or at £100 per hour. 5.2.2 6.2.2 The Customer shall provide StarTraq with a list of the Users that it foresees using the Software together with a description of the part of the process that each User will be operating on the Software. Where the Customer wants to prohibit any particular User from specific functionalities or from the ability to access certain information, such prohibitions should be provided to StarTraq in writing. 5.2.3 6.2.3 In order to assist the Customer in determining which members of staff should perform which functions in the Software, StarTraq, together with the relevant managers at the Customer, will, from the Customer’s organogram, determine who the Users should be. 5.2.4 6.2.4 If upon StarTraq meeting with each User, StarTraq considers that such User needs to enhance his/ her basic computer skills, StarTraq will provide a written report to the Master User or Technical Administrator with the suggested training courses that such User should undergo. 5.2.5 6.2.5 StarTraq will provide the Customer’s Users with the following types of training: 5.2.5.1 6.2.5.1 Remote work activities training at the outset – subject to sufficient User Training sessions having been purchased, StarTraq will show each User (paying individual attention to that User) how to perform his/her work activities on the Software. This training programme is expected to commence within 5 days of the completion of the Software installation, initialisation & configuration. Depending on the number of Users, it is expected that Users will be adequately trained within 5 days. Certificates are provided to Users on completion. 5.2.5.2 6.2.5.2 Remote functional structure training at the outset – subject to sufficient User Training sessions having been purchased, StarTraq will provide all Users with the functional structure and operability of the Software. The training course’s particular focus is on “How to use the Software efficiently”. Such courses will include question and answer sessions. Certificates are provided to users on completion.

User Training. 5.2.1 6.2.1 StarTraq will provide the Customer with up to 16 hours of remote User training. The cost of this is included within installation fee payable under the Agreement. Additional User Training sessions may be purchased at the price stated in the Agreement or at £100 per hour. 5.2.2 6.2.2 The Customer shall provide StarTraq with a list of the Users that it foresees using the Software together with a description of the part of the process that each User will be operating on the Software. Where the Customer wants to prohibit any particular User from specific functionalities or from the ability to access certain information, such prohibitions should be provided to StarTraq in writing. 5.2.3 6.2.3 In order to assist the Customer in determining which members of staff should perform which functions in the Software, StarTraq, together with the relevant managers at the Customer, will, from the Customer’s organogram, determine who the Users should be. 5.2.4 6.2.4 If upon StarTraq meeting with each User, StarTraq considers that such User needs to enhance his/ her basic computer skills, StarTraq will provide a written report to the Master User or Technical Administrator with the suggested training courses that such User should undergo. 5.2.5 6.2.5 StarTraq will provide the Customer’s Users with the following types of training: 5.2.5.1 6.2.5.1 Remote work activities training at the outset – subject to sufficient User Training sessions having been purchased, StarTraq will show each User (paying individual attention to that User) how to perform his/her work activities on the Software. This training programme is expected to commence within 5 days of the completion of the Software installation, initialisation & configuration. Depending on the number of Users, it is expected that Users will be adequately trained within 5 days. Certificates are provided to Users on completion. 5.2.5.2 6.2.5.2 Remote functional structure training at the outset – subject to sufficient User Training sessions having been purchased, StarTraq will provide all Users with the functional structure and operability of the Software. The training course’s particular focus is on “How to use the Software efficiently”. Such courses will include question and answer sessions. Certificates are provided to users on completion. 6.2.5.3 Off-Site and telephonically – where a User’s request will be logged, understood, prioritised and answered – in a manner as outlined in the Support & Maintenance Services section below. As with any software system, one of the key factors to the success of an implementation procedure is the User’s ability to call and receive an immediate response to his/her query. StarTraq will ensure that it has a dedicated and experienced staff member that is available during Normal Support Hours to answer any training or support queries. 6.2.5.4 Off-site via e-mail – where a User’s requests will be logged, understood, prioritised and answered – in a manner as outlined in the Support & Maintenance Services section below. 6.2.5.5 Off-Site and via remote access - where a User’s requests will be logged, understood, prioritised and answered – in a manner as outlined in the Support & Maintenance Services section below. 6.2.6 A Master User shall be identified on the purchase order. This Master User must be a permanent employee of the Customer with skills in information technology, but need not be an expert systems analyst or Administrator. (This person could be the same or a different person to the Technical Administrator.) 6.2.7 Refresher Training can be purchased if required from StarTraq. 6.2.8 StarTraq will provide each User with the User Manual as part of the Documentation, which may be in the form of an electronic help manual embedded within the Software. 6.2.9 Each User should consult the Documentation before contacting the StarTraq helpdesk for any support queries. 6.2.10 Subject to sufficient User Training sessions having been purchased, StarTraq will provide the necessary remote User Training to any new Users of the Software (up to 16 hours per annum included within the annual license fee). Such new users can be permanent or temporary employees that have not operated the Software or received User Training previously. 6.2.11 StarTraq will require that the Master User and all the Users sign off on all the areas of training and confirm that each User feels competent to take on any roles that have been designated to that User. 6.2.12 StarTraq will then certify each User with an official StarTraq worldwide Certificate of Completion.