End provisions Musterklauseln

End provisions. 13.1. The Master Loan Agreement, these Standard Terms and the business relationship between Ferratum and the Customer shall be governed by Maltese law. Any mandatory protection granted under German law for the purpose of consumer protection shall apply to the Customer. The Customer may only bring proceedings against Ferratum in the Member State of the European Union where the Customer is domiciled or in Malta. Ferratum may bring proceedings against the Customer in the Member State of the European Union where the Customer is domiciled. Both parties may bring a counter-claim in the court where the original claim is pending. This provision shall survive the termination of the Master Loan Agreement. 13.2. The Customer is entitled to file any complaints directly with Ferratum's customer care or on its Website (see clause 1). Complaints shall be filed in writing. Ferratum shall answer all complaints without undue delay, but not later than within 30 calendar days. The Customer can also file a complaint directly or through ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇ (▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇/▇▇▇▇▇▇▇.▇▇▇▇). 13.3. The Master Loan Agreement may be amended at any time by reasons of a change in legislative, economic and business requirements, changes to the technical environment or changes in product or service parameters. The procedure for amendments of the Master Loan Agreement shall be the following: Ferratum shall notify the Customer of the amendment proposed. The amendment shall enter into force immediately upon notification (if they are not disadvantageous towards the Customers or if they derive from the applicable law). In other cases, the Customer shall have the right to reject such changes by requesting Ferratum to terminate the Master Loan Agreement within ten calendar days of being notified of such changes by email or by post. [In such a case, the Customer shall repay any amounts due in terms of the Master Loan Agreement in instalments as agreed between Ferratum and the Customer and the Master Loan Agreement shall terminate as soon as the amounts due thereunder have been repaid. If the Customer does not request Ferratum to terminate the Master Loan Agreement within ten (10) calendar days from being notified of the proposed amendments, the Customer shall be considered to have accepted the proposed changes, in which case such changes shall come into effect within ten (10) calendar days from the date on which the Customer was ...