Achieved Service Level definition

Achieved Service Level percentage is calculated as: (a) the total number of minutes in a Contracted Month, minus (b) the total number of minutes of Downtime in a Contracted Month, divided by (c) the total number of minutes in a Contracted Month, with the resulting fraction expressed as a percentage. Example: 50 minutes total Downtime during Contracted Month = 2% Availability Credit for 99.884% Achieved Service Level 43,200 total minutes in a 30 day Contracted Month 43,200 total minutes in a 30 day Contracted Month -- 50 minutes Downtime = 43,150 minutes
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Achieved Service Level means in respect of any Service in any measurement period, the standard of performance actually achieved by the Contractor in the provision of that Service in the measurement period in question (calculated and expressed in the same way as the Service Level for that Service is calculated and expressed in Schedule 6).
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Achieved Service Level means the actual level of performance of a Service achieved by the Supplier in relation to a Service Level for a Service Period;
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Examples of Achieved Service Level in a sentence

  • In the event that any Achieved Service Level falls short of the relevant Service Level, without prejudice to any other rights the Authority may have, the provisions of Clause12 (Service Credits and Authority self- help remedy) shall apply.

  • Penalties: If any Achieved Service Level falls short of the relevant Service Level the Service Provider shall be liable to the Service Recipient for such penalties as are agreed and provided for in the Service Contract.Testing and maintenance: The Parties shall conduct such testing and maintenance as may be specified in the Service Contract.

  • The obligations of UBSH to perform this Agreement and consummate the Merger are subject to the satisfaction of the following conditions, unless waived by UBSH pursuant to Section 8.3.

  • Achieved Service Level (during a Contracted Month) Availability Credit (% of Monthly Subscription Fee for Contracted Month which is the subject of a Claim) Greater than or equal to 99.9% 0% Equal to or greater than 99% but less than 99.9% 10% Equal to or greater than 95% but less than 99% 25% Less than 95% 100% “Achieved Service Level” expressed as a percentage is calculated as: (a) Uptime, divided by (b) the total number of minutes in a Contracted Month minus Excused Downtime.

  • Where any Service is stated in Schedule 2 to be subject to a specific Service Level, the Contractor shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level.

  • Where any Service is stated in Schedule 1 (General Specification), Schedule 2 (Individual Specification) and/or Part 1 (Service Levels) of Schedule 4 (Service Levels) to be subject to a specific Service Level, the Service Provider shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level.

  • Where any Service is stated in Schedule 1 to be subject to a specific Service Level, the Service Provider shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level.

  • Where any Service is stated in Error: Reference source not found (The Services) to be subject to a specific Service Level or KPI, the JVCo shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level or KPI.

  • Helen Lewis, “Why Extremists Need Therapy,” The Atlantic, February 11, 2020, https://www.theatlantic.com/international/ archive/2020/02/britain-london-terrorism-deradicalization/606376/.

  • As an act of good faith, in any given Calendar Month, the Service Provider will be permitted two instances across all service areas combined where the Achieved Service Level can fall below the Service Level Target before Service Credits are applied.


More Definitions of Achieved Service Level

Achieved Service Level means the standard of the Contractor's performance of the Services as measured against the Performance Standards and the Target Service Level
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Achieved Service Level expressed as a percentage is calculated as: (a) Uptime, divided by (b) the total number of minutes in a Contracted Month minus Excused Downtime. As an example, the month of March (containing a total of 44,640 minutes) with an excused downtime of 3 minutes and an uptime of 44,194 minutes would be calculated as follows: (44,194 / (44,640 – 3)) x 100 = .99000 x 100 = 99%
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Achieved Service Level means the actual level of performance of a Service achieved
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Achieved Service Level means the service level for a service that has actually been achieved by the JVCo in accordance with clause 4.8;
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Related to Achieved Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Performance Indicator means a measure of HSP performance for which a Performance Target is set; technical specifications of specific Performance Indicators can be found in the MSAA Indicator Technical Specifications document;

  • Performance Milestone means an act or event specified in section 5.1 and described in section 9 of the EPLA.

  • Goal means the intended or projected result of a comprehensive corrections plan or community corrections program to reduce prison commitment rates, to reduce the length of stay in a jail, or to improve the utilization of a jail.

  • Performance Targets means the specific objective goal or goals (which may be cumulative and/or alternative) that are timely set in writing by the Committee for each Executive for the Performance Period in respect of any one or more of the Business Criteria.

  • Performance Indicators means the indicators for Project monitoring and evaluation set forth in the Operational Manual.

  • Performance Measure means one or more of the following selected by the Committee to measure Company, Affiliate, and/or business unit performance for a Performance Period, whether in absolute or relative terms (including, without limitation, terms relative to a peer group or index): basic, diluted, or adjusted earnings per share; sales or revenue; earnings before interest, taxes, and other adjustments (in total or on a per share basis); basic or adjusted net income; returns on equity, assets, capital, revenue or similar measure; economic value added; working capital; total shareholder return; and product development, product market share, research, licensing, litigation, human resources, information services, mergers, acquisitions, sales of assets of Affiliates or business units. Each such measure shall be, to the extent applicable, determined in accordance with generally accepted accounting principles as consistently applied by the Company (or such other standard applied by the Committee) and, if so determined by the Committee, and in the case of a Performance Compensation Award, to the extent permitted under Code Section 162(m), adjusted to omit the effects of extraordinary items, gain or loss on the disposal of a business segment, unusual or infrequently occurring events and transactions and cumulative effects of changes in accounting principles. Performance Measures may vary from Performance Period to Performance Period and from Participant to Participant, and may be established on a stand-alone basis, in tandem or in the alternative.

  • Project Milestones means the project milestones set forth in Schedule-G;

  • Performance Metrics means criteria established by the Administrator relating to any of the following, as it may apply to an individual, one or more business units, divisions, or Affiliates, or on a company-wide basis, and in absolute terms, relative to a base period, or relative to the performance of one or more comparable companies, peer groups, or an index covering multiple companies:

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target.

  • Project Milestone means the project milestone set forth in Schedule-J;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Performance Target means the level of performance expected of the HSP in respect of a Performance Indicator or a Service Volume; “person or entity” includes any individual and any corporation, partnership, firm, joint venture or other single or collective form of organization under which business may be conducted;

  • Service Level Credit is defined in Section 8.

  • Performance Measures means measures as described in Article 12 on which the performance goals are based and which are approved by the Company’s shareholders pursuant to this Plan in order to qualify Awards as Performance-Based Compensation.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Key Performance Indicator means a measure that captures the performance of a critical variable to expand and improve community-based corrections programs to promote offender success, ensure accountability, enhance public safety, and reduce recidivism.

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.

  • Performance Measurement Period has the meaning set forth in Section 3.1(e)(ii).

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Licensed Level means a) when referenced in the context of a Named User, the quantity of Metric for which each individual Named User category and type is licensed -and- b) when referenced in the context of a Package, the quantity of Metric for which each individual Package is licensed; and

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Key Performance Indicators or “KPIs” means the performance measurements and targets set out in Part 3 of Schedule 1 (Services) of this Framework Agreement;

  • Performance Objectives means the performance objective or objectives established by the Committee pursuant to the Plan. Any Performance Objectives may relate to the performance of the Company or one or more of its Subsidiaries, divisions, departments, units, functions, partnerships, joint ventures or minority investments, product lines or products, or the performance of the individual Participant, and may include, without limitation, the Performance Objectives set forth in Section 13(b). The Performance Objectives may be made relative to the performance of a group of comparable companies, or published or special index that the Committee, in its sole discretion, deems appropriate, or the Company may select Performance Objectives as compared to various stock market indices. Performance Objectives may be stated as a combination of the listed factors.