Achieved Service Level definition

Achieved Service Level percentage is calculated as: (a) the total number of minutes in a Contracted Month, minus (b) the total number of minutes of Downtime in a Contracted Month, divided by (c) the total number of minutes in a Contracted Month, with the resulting fraction expressed as a percentage. Example: 50 minutes total Downtime during Contracted Month = 2% Availability Credit for 99.884% Achieved Service Level 43,200 total minutes in a 30 day Contracted Month
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Achieved Service Level means in respect of any Service in any measurement period, the standard of performance actually achieved by the Contractor in the provision of that Service in the measurement period in question (calculated and expressed in the same way as the Service Level for that Service is calculated and expressed in Schedule 6).
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Achieved Service Level means the actual level of performance of a Service achieved by the Supplier in relation to a Service Level for a Service Period;
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Examples of Achieved Service Level in a sentence

  • In the event that any Achieved Service Level falls short of the relevant Service Level or KPI and such failure is not remedied in accordance with the terms of this Agreement, without prejudice to any other rights the Customer may have, the provisions of clauses 21 (Step in Rights), 23 (Termination in relation to the Services) and 31 (Dispute Resolution) shall apply.

  • As an act of good faith, in any given Calendar Month, the Service Provider will be permitted two instances across all service areas combined where the Achieved Service Level can fall below the Service Level Target before Service Credits are applied.

  • If any Achieved Service Level falls short of the relevant Service Level, without prejudice to any other rights the Council may have, the provisions of Condition 14 shall apply.

  • If the Achieved Service Level does not meet the Service Level Target for a Service Measure, then Service Credits will be due from the Supplier in accordance with Sections 4-11.

  • Where any Service is stated in Schedule 1 to be subject to a specific Service Level, the Service Provider shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level.

  • Where any Service is stated in Error: Reference source not found (The Services) to be subject to a specific Service Level or KPI, the JVCo shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level or KPI.

  • Service Credits are required to be paid in the event that the Achieved Service Level falls below the Service Level Target.

  • Where any Service is stated in Schedule 2 to be subject to a specific Service Level, the Contractor shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level.

  • In the event that any Achieved Service Level falls short of the relevant Service Level, without prejudice to any other rights the Contracting Body may have, the provisions of clause 12 shall apply.


More Definitions of Achieved Service Level

Achieved Service Level has the meaning given to it in Clause 7.1;
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Achieved Service Level expressed as a percentage is calculated as: (a) Uptime, divided by (b) the total number of minutes in a Contracted Month minus Excused Downtime. As an example, the month of March (containing a total of 44,640 minutes) with an excused downtime of 3 minutes and an uptime of 44,194 minutes would be calculated as follows: (44,194 / (44,640 – 3)) x 100 = .99000 x 100 = 99%
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Achieved Service Level means the actual level of performance of a Service achieved
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Achieved Service Level means the service level for a service that has actually been achieved by the JVCo in accordance with clause 4.8;
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Achieved Service Level means the standard of the Contractor's performance of the Services as measured against the Performance Standards and the Target Service Level
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Related to Achieved Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Performance Targets means the specific objective goal or goals (which may be cumulative and/or alternative) that are timely set in writing by the Committee for each Executive for the Performance Period in respect of any one or more of the Business Criteria.

  • Project Milestones means the project milestones set forth in Schedule-G;

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target;

  • Performance Measures means measures as described in Article 12 on which the performance goals are based and which are approved by the Company’s shareholders pursuant to this Plan in order to qualify Awards as Performance-Based Compensation.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Key Performance Indicator means a measure that captures the performance of a critical variable to expand and improve community-based corrections programs to promote offender success, ensure accountability, enhance public safety, and reduce recidivism.

  • Performance Measurement Period has the meaning set forth in Section 3.1(e)(ii).

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;