Customer Downtime definition

Customer Downtime means downtime, failure, disruption or interruption in the DL Hosting caused by or attributable to the Customer including, without limitation, (x) failure, interruption or disruption attributable to the actual or attempted acts or omissions of the Customer’s (i) Authorized Users, (ii) employees or (iii) independent contractors or agents or (y) technical failure of the Customer’s telephone, computer, connectivity or any other equipment.
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Customer Downtime means the total number of minutes during a month that the Services are not Available that are directly attributable to any changes to the Services requested by the Customer or as a result of any breach of this Agreement by the Customer or its Authorised Users.
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Examples of Customer Downtime in a sentence

  • PENALTIES No penalty shall be incurred for downtime as a result of; Failure of Licensed ISP supplied service or equipment Failures caused by Customer Downtime as a result offorce majeure including without limitation, flood, storm, fire and any other circumstances beyond the reasonable control ofNCONNECT.

  • Customer Downtime: Suppliers will be responsible for Jagemann customer chargeback due to defective materials, product or service from a Jagemann supplier.

  • Orange will calculate the Service Availability Service Levels on an annual basis in minutes as follows: (AST – Downtime)/AST AST = Total time during which Orange provides the Incident Management – Service Restoration Services during the annual period, minus Scheduled Maintenance and any other maintenance time agreed with Customer Downtime = Total time to restore all Severity Level-1 Incidents during the annual period, plus any unplanned maintenance time (subject to the Exclusions in Clause 1.5.5).

  • We will use commercially reasonable efforts to make the DL Software available to the Internet for access by You 99.0% of the available time, excluding any outages on account of or caused by Customer Downtime, any maintenance updates of the DL Software or any Force Majeure event.

Related to Customer Downtime

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Content means all software, data (including personal data), information, text, images, audio, video, photographs, non-AVEVA or third-party applications, and other content and material, in any format, provided by Customer, any of Customer’s users, or on behalf of Customer that is stored in, or run on or through, the Products and Support Services.

  • Excluded Downtime has the meaning set forth in Section 2 below.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer Data means any content, materials, data and information that Authorized Users enter into the production system of a Cloud Service or that Customer derives from its use of and stores in the Cloud Service (e.g. Customer-specific reports). Customer Data and its derivatives will not include SAP’s Confidential Information.

  • Excused Downtime means the number of minutes in the Charging Period, rounded to the nearest minute that the link state of Customer’s Port is ‘down’ due to:

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • Customer Usage Data means the Telecommunications Services usage data of a CLEC End User measured in minutes, sub-minute increments, message units, or otherwise, that is recorded by SBC-13STATE and forwarded to CLEC.

  • Service Users has the same meaning as defined in the Service Agreement (Part A) – Standard Terms of Funding.

  • Customer Group means Customer and any of its Affiliates;

  • Customer Equipment means hardware, software, systems, cabling and facilities provided by you and used in conjunction with the Equipment that we supply to you in order to receive the Services;

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Outage has the meaning set forth in the CAISO Tariff.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Customer means the State agency or other entity identified in a contract as the party to receive commodities or contractual services pursuant to a contract or that orders commodities or contractual services via purchase order or other contractual instrument from the Contractor under the Contract. The “Customer” may also be the “Buyer” as defined in the PUR 1001 if it meets the definition of both terms.

  • Connectivity means the provision of a Permanent Separated Bicycle Lane system that reflects desired routes between all major origins and destinations in the city.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Customer Due Diligence means a process which involves establishing the identity of a client, the identity of the client’s beneficial owners in respect of legal persons and monitoring all transactions of the client against the client’s profile;

  • Service User means the person directly receiving the Services provided by the Provider as specified in the Service Specifications and includes their Carer and Legal Guardian where appropriate Service Quality Performance Report means a report as described in Appendix J (Service Quality Performance Report)

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Network Service User means an entity using Network Transmission Service.

  • Network Load means the load that a Network Customer designates for Network Integration Transmission Service under Tariff, Part III. The Network Customer’s Network Load shall include all load (including losses) served by the output of any Network Resources designated by the Network Customer. A Network Customer may elect to designate less than its total load as Network Load but may not designate only part of the load at a discrete Point of Delivery. Where an Eligible Customer has elected not to designate a particular load at discrete points of delivery as Network Load, the Eligible Customer is responsible for making separate arrangements under Tariff, Part II for any Point-To-Point Transmission Service that may be necessary for such non-designated load.

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.