Help Desk Support. This means the support specified in Annex 4.
Help Desk Support means the 24x7x365 which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.
Help Desk Support means all necessary activities to assist the users to effectively and efficiently use the Application Services. Support will be negotiated with the successful Proposer, but is anticipated to include the support described in Exhibit B, Service Level Agreements.
Examples of Help Desk Support in a sentence
Any additional dumps can be ordered at the following price: - dump of active porting data (Routing database dump) DKK 1.500,- per dump ServiceCenter / Help Desk support: (Invoicing is per period of 15 minutes or fraction thereof) Hourly payment (weekdays 08.00-16.00 hours): DKK 995,- per hour Special on-call arrangement: DKK 1.990,- per hour Database lookups: Database lookups using OCH online is free of charge For up to 50.000 lookups per month.
Early in 2016, Midtown was awarded a contract to provide Tier I and II Help Desk support to D.C. Public Schools.
More Definitions of Help Desk Support
Help Desk Support any support provided by help desk technicians to identify and resolve technical issues relating to the Software.
Help Desk Support means support provided in connection with the Services by NetDocuments to the Customer as described in Section 2.6 and Exhibit B.
Help Desk Support means support provided, or agreed to be provided, by help desk technicians to assist with, identify and/or resolve Faults.
Help Desk Support means support via STL’ help desk, upon request of the Customer by telephone, e-mail or web form, as more particularly described at Clause 2 below;
Help Desk Support means the support services provided by Company help desk under its then current Maintenance Program.
Help Desk Support means all necessary activities to assist the users to effectively and efficiently use the System. Support will be negotiated with the successful Proposer, but is anticipated to provide these three levels of support: Tier 1 Support. Provides basic software and hardware support to end users Tier 2 Support. Provides more complex user support on software and is usually an escalation from Tier 1 Support. Tier 3 Support. Provides yet more complex user support on software and is an escalation from Tier 2 Support. Includes resolution of data processing errors.
Help Desk Support means any support provided by the help desk technicians to identify and resolve most support issues remotely;