Advanced Support Sample Clauses

Advanced Support. Customer maypurchase Advanced Support services from RingCentral for use with the Services. The terms and conditions that govern the Advanced Support can be found at: xxxxx://xxx.xxxxxxxxxxx.xxx/legal/enterprise-service- attachment.html.
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Advanced Support. 4.1. Advanced Support can be purchased by Licensee to include email and remote online or phone- based diagnosis and troubleshooting to speed up support service. Remote diagnosis may require more than one (1) interaction or call or an extended session, and Licensor may request access to Licensee’s environment to troubleshoot the issue, and such access shall be promptly provided by the Licensee. In the event that access to Licensee’s environment is not promptly provided, the Licensor disclaims any and all liability arising from any delay and/or non-performance (in full or in part) of the Advanced Support. 4.2. After the Licensor has initially validated the issue, the Licensor may offer additional support options at an additional charge, including, without limitation, consulting services or managed services and the parties shall enter into good faith discussions in respect thereof. Remote diagnosis will confirm which support option will be most suitable for the client’s need.
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Advanced Support. Advanced Support includes all activities performed by Combell that are not included with Basic Support and System Support. Depending on the SLA Package chosen, a number of hours is included. When exceeding these hours, the then-current rates for Advanced Support will apply. Advanced Support encompasses, among others, the following support requests: • Installation or configuration of new software or modules, • Upgrades of physical hardware, • Development of any kind of script (e.g. monitor scripts), • Performing migrations, • … Resolving any malfunction in the Services procured is always free of charge, does not resort under System Support nor Advanced Support, with the following exceptions: • The malfunction is the result of a resource shortage (e.g. when reaching excessively high visitor counts), • Problems stemming from less-than-optimal code, database queries, or database layouts, • Any issue related to software that was not installed and configured by Combell, • Actions or omissions by the customer that adversely affect service delivery. Advanced Support is a paid service component, this regardless of the Service Level Package chosen by the Customer. To Advanced Support the hourly rates as stated in the Agreement will apply, with the following multipliers: • Then-current rate for working days (9 AM – 10 PM) 100% • Then-current rate for working days (10 PM – 9 AM) 200% • Then-current rate for Saturdays, Sundays and holidays 200% Advanced Support is always provided according to the Reasonable Effort principle and is subject to the availability of the engineers in charge of these tasks. The widely varying nature of activities means that Combell can’t provide guarantees on the communication, restore, and execution time frames. All activities need to be planned in advance.
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Advanced Support. Upon agreement, FIRSTPOINT IT may offer advanced support to The Customer, subject to additional service fees. These fees are payable in advance based on the estimated time required for the task. FIRSTPOINT IT does not guarantee resolution within the estimated time, and additional fees may apply for extended support time.
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Advanced Support for purchasers of Subscription with Advanced Support, as provided in Exhibit B to this Subscription Agreement.
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Related to Advanced Support

  • Support During the term of this Addendum, State Street agrees to provide the support services set out in Attachment D to this Addendum.

  • Child Support Obligation Under Section 231.006(d) of the Texas Family Code regarding child support, Contractor certifies that the individual or business entity named in this Contract and any related Solicitation Response is not ineligible to receive the specified payment and acknowledges that the Contract may be terminated and payment may be withheld if this certification is inaccurate. If the certification is shown to be false, Contractor may be liable for additional costs and damages set out in 231.006(f).