Inbound Call definition

Inbound Call means a call originated outside of the Itec network on a duly licensed telecommunication voice operator and destined for termination at the Customer or its User(s);

Inbound Call means a call initiated by End-User to Voice Number. Such call, Network operator shall route To INFOBIP Platform. Once INFOBIP Platform registers the call routed by Network Operator, INFOBIP shall process the call, in accordance to the CLIENT’s configuration setup.

Inbound Call means any inbound call to the Order Management Center (OMC) from an AT&T Customer requesting information or support or pertaining to a Customer Order or request for information or support.

Examples of Inbound Call in a sentence

• Here rows of office assembly lines are depicted by operators receiving inbound calls concerned with transactions, customer service, complaints and inquiries [14][15] [18][19]20] Call centers can be broadly classified as outbound call centers and inbound call centers where (a) Outbound call centers are associated with telemarketing and sales targets; and (b) Inbound call centers are concerned with transactions and customer service, complaints and inquiries.

• Inbound call data to the ADA Paratransit reservation line shall be tracked and monitored for appropriate hold times.

• Inbound call centers answer customer calls, whereas outbound centers make telephone calls to customers or potential customers typically for telemarketing or data collection purposes.

• In-bound call training shall focus on “in-call” instead of “pre-call” to leverage the capabilities of the CRM System and integrated knowledge base to guide CSRs during the call and give them access to the exact information needed.

• Inbound call centers are common utility functions, essential for addressing customer problems and queries, and this function can also be outsourced.

More Definitions of Inbound Call

Inbound Call. Is defined as a call that has physically arrived to Provider's Interactive Voice Response Unit (an "IVR") or similar system by way of Seller's IVR or other mechanism for the purpose of providing Services as described in this Agreement. Maximum Hold Time: Shall be measured from the time an Inbound Call is placed in a call group queue, prior to being physically delivered and answered by a CSR or an automated voice response unit (a "VRU").

Inbound Call means a communication received by 2nd.MD from Member through which the Member initiates a request to use the Services. During the Inbound Call, 2nd.MD discusses Member’s specific needs and makes a determination as to whether to initiate a Consultation or other appropriate next steps.

Inbound Call means an inbound call generated by Company for Advertiser.

Inbound Call means a call made by an End User using a Device containing a Three SIM card; “inbound SMS” means an SMS sent to a Device of an End User;

Inbound Call means an inquiry (via telephone or online) to Best Doctors initiated by a Member (or by a Member’s case manager or disease manager) seeking use of the Services.

Inbound Call. Is defined as a call that has physically arrived to CALLTECH's Interactive Voice Response Unit (an "IVR") or similar system by way of PRICELINE's IVR or other mechanism for the purpose of providing Services as described in this Agreement.

Inbound Call means a telephone call from a Customer that has been routed to Sitel‘s POP from the IVR and includes Abandoned Calls.