Incidents definition

Incidents means those issues relating to the Software that are covered under this Support Policy, as specifically set forth herein below.

Incidents means unplanned interruptions or material reduction in service quality reported by Authorized Users.

Incidents means an instance where the Client sends a vehicle or emergency responder to a situation requiring emergency response, as measured by the number of incident reports within ImageTrend Software systems.

Examples of Incidents in a sentence

• The Business Associate shall reasonably use its own vulnerability assessment of damage potential and monitoring to define levels of Security Incidents and responses for Business Associate’s operations.

• AMS responds to both customer-submitted and AMS-generated Incidents and resolves Incidents based on the Incident priority.

• Reportable Adverse Incidents – Use secure e-mail system to send Reportable Adverse Incident reports to EOHHS by 5:00 p.m. (Eastern Time) on the same day that the Contractor receives Reportable Adverse Incident notification by 3:00 p.m. on a business day, in accordance with the established protocol.

• Unless otherwise instructed by the customer, Incidents that are determined by AMS to be a risk to the security of the customer’s Managed Environment and Incidents relating to the availability of AMS and other AWS services will be proactively actioned.

• Examples of Security Incidents include, but are not limited to, unauthorized use of a system for processing, accessing, or storing ePHI; changes to system hardware, firmware, or software without Contractor’s consent; or suspicious patterns of DDoS attacks, pings, port scans, and similar exploratory contacts or access attempts.

More Definitions of Incidents

Incidents means Service affecting events.

Incidents means unplanned interruptions or material reduction in service quality reported by Named Users of the Customer.

Incidents means a Customer triggered investigation resulting in the requirement for network traffic analysis, which may lead to proposed security configuration tuning that goes beyond SecureWatch Managed Service best- practices configuration. This does not include any Customer triggered investigation relating to the SmartWall Solution malfunction, software bugs, or the security configuration tuning within the initial on-boarding period. Each Incident investigation and tuning is limited to a 24-hour time period from time of Customer initiation. Customer’s that use their contracted number of SecureWatch Managed Service Incidents prior to the expiration of the annual service will be required to submit a new Purchase Order for a SecureWatch Managed Service offering in order to receive continued Incident support from the SOC. DDoS Defense Response incidents are defined in Section 5.

Incidents means an instance where the CLIENT sends a vehicle to a potential or actual patient.

Incidents means unplanned interruptions or material reduction in service quality reported by Named Users.

Incidents or “Cases” mean a single problem, technical question, or issue about Switchvox that the Company identifies to Sangoma via a phone call to the Sangoma Technical Support using the contact information at xxx.xxxxxxx.xxx/xxxxxxx/xxxxxxx for which the Company desires assistance from Sangoma. Each Incident may involve a number of phone calls, emails, web responses or other interactions with Company as required to bring about an acceptable resolution or determination. The number of included Incidents is defined by Subscription Level in the Table of Entitlements. Incidents or Cases which have not been used by Company at the end of a Term will not be rolled over for use in the next Term, nor shall Incidents or Cases which have not been used by Company upon the termination or expiration of this Agreement be refunded or credited to Company.

Incidents in general means any verifiable failure of a particular service, system, equipment and/or component to materially operate in accordance with the Specifications, unless such failure (a) results from COMPANY’s misuse or improper use of the particular service, system, equipment and/or component; (b) results from the modification by COMPANY of the particular service, system, equipment and/or component in a fashion not contemplated under the Master Agreement; or (c) directly results from COMPANY’s failure to implement in a timely manner any relevant improvements or modifications to the particular service, system, equipment and/or component as recommended by EVERTEC or any Third Party service provider.