Support Policy. Silobreaker’s ambition is to respond to support requests immediately without delay. At a minimum, we will use our reasonable endeavours to ensure that the following targets are met in respect of product support requests from you: Report Category Primary Response Target Resolution Permanent Resolution
Support Policy. When Xxxxxxxx receives notification of an issue from Client, Granicus, Inc. customer advocate or technical support engineer will respond with notice that they will be actively working to resolve the issue. Granicus, Inc. will make a good faith effort to give an assessment of the issue and an estimated time for resolution. Notification shall be the documented time that the Client either calls or e- mails Granicus, Inc. to notify them of an issue or the documented time that Granicus, Inc. notifies Client there is an issue. Granicus reserves the right to modify its support and maintenance policies, as applicable to its customers and licensees generally, from time to time, upon reasonable notice.
Support Policy. We will serve you with complete access – whenever, wherever, good performance and the peace of mind that comes with knowing that your service has a team of professional system administrators and support personnel ready to fix any problems as they occur; because wondering what went wrong is the last thing you need.
Support Policy. MAKEMUSIC is not responsible for maintaining or helping you to use the SOFTWARE, except through MAKEMUSIC's customer support. Customer support consists of published documentation, software updates, and online support. MAKEMUSIC reserves the right to review an individual’s usage of MAKEMUSIC’s customer support and determine if the amount of use has become excessive. Should an individual’s use be deemed inappropriate or excessive, MAKEMUSIC may redefine the allowable support options for said individual.
Support Policy. MakeMusic is not responsible for maintaining or helping you to use the Software, except through MakeMusic's customer support. Customer support consists of published documentation, software updates, and online support. MakeMusic reserves the right to review an individual's usage of MakeMusic's customer support and determine if the amount of use has become excessive. Should an individual's use be deemed inappropriate or excessive, MakeMusic may redefine the allowable support options for said individual.
Support Policy. This support policy (“Support Policy”) describes the support provided by DataRobot to its customers.
Support Policy. WellRight will use commercially reasonable efforts to comply with the WellRight Support Services Policy located at xxxxx://xxx.xxxxxxxxx.xxx/agreements-and-terms.
Support Policy. Customer shall receive support and upgrades for the Licensed Materials (a) for the greater of three (3) months or to the extent provided for in the applicable Vcinity Software Support Policy in effect from time to time, as available on Vcinity’s website located at xxxxxxx.xx/xxxxx (the “Policy”); and (b) upon payment of any applicable fees and expenses. The Policy and the applicable fees and expenses are subject to change without notice.
Support Policy. Distributor shall follow U.S. support policy guidelines and provide similar support to its End User, VAR and Alliance Partner customers.
Support Policy. Maintenance releases updates or upgrades can be obtained under the terms of a separate maintenance and support agreement which is being offered to you. Such agreements, together with the support included in a Product Specific XXXX, include Barco’s sole liability and your sole remedy in respect of the support and maintenance of the Software. You agree to install any maintenance releases to address bugs or security issues in the Software if the same are being provided to you. Barco will keep you informed as of when earlier versions of the Software are no longer serviced.
