Mean Time to Restore or “MTTR” means the average time required to restore the WAVE Network to a normally operating state in the event of an Outage. MTTR is calculated on a circuit basis, as a monthly average of the time it takes WAVE to repair all Service Outages on the specific circuit. MTTR is measured from the time an Outage related Trouble Ticket is generated by the WAVE NOC until the time the Service is again Available. The cumulative length of Service Outages per circuit is divided by the number of Trouble Tickets in the billing month to derive the monthly MTTR per circuit: MTTR in Hrs = Cumulative Length of Service Outages Per Month Per Circuit (per calendar month) Total Number of Trouble Tickets for Service Outages Per Month Per Circuit Periods of Excused Outage are not included in MTTR metrics.
Mean Time to Restore or “MTTR” means the average time required to restore the Service(s) to a normally operating state in the event of an Outage. MTTR is calculated on a path/route basis, as a monthly average of the time it takes Astound to repair all Service Outages on the specific path/route. MTTR is measured from the time Customer opens an Outage related Trouble Ticket is with the Astound CNOC until the time the Service is again Available. The cumulative length of Service Outages per circuit is divided by the number of Trouble Tickets in the billing month to derive the monthly MTTR per circuit:
Mean Time to Restore has the meaning set forth in Exhibit B.
Examples of Mean Time to Restore in a sentence
It is defined in terms of Response Time and Mean Time to Restore Service (MTTR).
Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages.
Mean Time to Restore is the average time required to restore service to an operational condition as defined by the technical specifications in Section 1 of this document.
Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of cable outages.
If the GCSC confirms an Outage, upon receipt of Customer's call regarding the Incident, the time during which the Mean Time to Restore Service is measured will start as of the receipt of Customer's call by the GCSC and will end when the GCSC notifies Customer that Business Talk has been restored.
More Definitions of Mean Time to Restore
Mean Time to Restore. (MTTR) is the mean elapsed time to restore any interrupted Services during the course of a month. 2.11. “Monthly Recurring Rate (MRR)” is the monthly rate, specified in the SOF or other applicable contract document, that GTT invoices Client for the specific Service at the Client location for the duration of the Service term.
Mean Time to Restore for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the average of all of the maximum times corresponding to [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] during such [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] plus the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. Vendor will not close any problem ticket associated with a particular problem until the appropriate Customer CONFIDENTIAL TREATMENT REQUESTED representative and a Vendor representative agree that such problem ticket may be closed.
Mean Time to Restore or “MTTR” means the average time required to restore the Astound Network to a normally operating state in the event of an Outage. MTTR is calculated on a circuit basis, as a monthly average of the time it takes Astound to repair
Mean Time to Restore or “MTTR” means the statistical mean of the time taken to restore any product, component subsystem or system, or any combination thereof back to operational service, excluding the time required to diagnose the fault and to marshal personnel, equipment and material to site.
Mean Time to Restore or "MTTR" shall have the meaning set forth in Appendix B, as applicable to a particular Service.
Mean Time to Restore has the meaning set forth in Schedule 2.6(a).
Mean Time to Restore is defined as the net elapsed time from the time a particular trouble ticket is opened to the time service is restored to normal operating performance. Mean Time to Restore (MTTR) is the average for all tickets over a one-month period for an individual service.