Time to Restore. The mean time to restore from time of identification of any unplanned generalized service outage or Service Incident Severity Levels 1, 2, 3 and 4 is six hours.
Time to Restore. The SLA Credit/Remedy for Time to Restore (TTR) is accounted for in the Circuit Availability SLA set forth in 2.4.5. TTR is not a parameter that is directly measured for SLA crediting. TTR shall be the cumulative amount of time (minutes/hours) between the opening of a trouble ticket by Genuity and the closeout process set forth in the Service Schedule and its' attachments.
Time to Restore. Genuity will use commercially reasonable efforts to keep the Time to Restore (TTR) under four hours (95% of the time) as measured over a one month period. TTR is not a parameter that is directly measured for SLA crediting, however TTR by its very nature is a factor in the computation of the overall Average Network Availability
Time to Restore. Etellect target Time to Restore for the service is 5 hours or less for 98% of qualifying Faults.
Time to Restore. Time to Restore (TTR) is defined as the time to isolate, fix and close out Covista-initiated trouble reports, with return of circuit to Covista, as tracked by the Global Crossing trouble ticket system. (Trouble tickets kept open at the request of Covista, after clearance of a fault, shall not be included in this calculation). The Global Crossing objective for Mean Time to Repair ("MTTR") is a yearly average of 2 hours per occurrence, with no single occurrence greater than 4 hours. There is no separate credit table applicable to performance on MTTR objectives.
Time to Restore. Average 160 GB 1 hr 35 min Full Database
Time to Restore. Maintenance/operations personnel staff each Verizon POP. Verizon’s average time for technicians to arrive on any trouble site in the network is one hour. In addition to stationing personnel at critical points in the network, Verizon improves network restoration capabilities through the addition of DXCs, redundant routes, and spare capacity. The techniques and technologies that Verizon uses to improve the network’s restoration capabilities include Real-Time Restoration and NMCs. Real-Time Restoration (RTR) is a centralized, automated system that controls DXC-3/3s. RTR allows Verizon to quickly detect and isolate network disruptions, produce and deliver preplanned reroutes, implement these pre-plans to restore traffic, and normalize traffic once the network is repaired. Real Time Restoration is currently Verizon’s main restoration platform. Currently, Verizon can restore 100 DS3s in less than 15 minutes using RTR. The service availability for Verizon-provided access circuits will meet, and in many cases exceed, 99.8 percent. LECs and CAPs typically provide access to Verizon’s Private Line transport network and services. These access arrangements are private line circuits with tariffs specifying quality assurance for availability of service. LECs typically base their tariffs on two technical references, TR-NWT-000341 for Digital Data Service (i.e., subrate DS0) and TR-INS-000342 for Terrestrial Data Service (i.e., T1). These two references define availability as the amount of time the service is usable by the end user. TR-INS-000342 defines an annual availability objective of 99.925 percent for Special Access Arrangements (private lines) at the DS1 rate, and an Errored Free Second (EFS) availability objective of 99.75 percent over a 24-hour period. TR-NWT-000341 states that DDS service availability varies by region and is not defined in the document. For DDS, the annual availability objective and EFS performance depends on the local access provider’s tariff for a specific service area. Typical commercial tariffs for local access define the service availability objective for DDS as 99.9 percent and 99.925 percent for TDS 1.544 High Capacity Digital Service (HICAP). Verizon’s SONET-based local city networks and SONET access facilities provided by CAPs and LECs have service availability objectives that typically meet or exceed 99.995 percent.
Time to Restore. We monitor IPS Time to Restore (TTR) using our ETMS. Verizon calculates outages as discussed under Availability, above. We report TTR on a per-incident basis.
Time to Restore. Jelly Digital will give customer a status update within 1 hour from receipt of trouble ticket for T-1, Fiber, EoC and Wireless service. Jelly Digital is committed to restoring these services within four (4) hours and DSL/DS-0 services within eight (8) hours. The “time to restore” begins on the the date and time customer reports the service outage and ends upon the time Customer’s service is able to once again transmit and receive voice and Internet data. Customer must open a trouble ticket with Jelly Digital’s Customer Support when Customer believes a service outage has occurred in order to have the network unavailability eligible for consideration for a service credit. Customer must initiate a trouble ticket by voice contact. Upon notification from Customer, Jelly Digital will open a trouble ticket, test the affected service and attempt to isolate the problem. Jelly Digital’s records and data will be the sole basis for all service credit calculations and determinations. Customer will not be entitled to any service credits for service unavailability unless Customer has opened a trouble ticket and requested the service credit within one (1) week of the service unavailability. Service Level Agreement
Time to Restore. If the Time to Restore Service Level is not achieved for a Severity Level 1 Incident, then Customer will be entitled to receive a credit equal to €100 for each full Business Hour of delay, up to a maximum of €1,000 per month and per Incident, subject to the limitation on total credits due for all unachieved Service Levels specified in Clause 1.3 (Conditions and Exclusions) of this Service Level Agreement document.
