Resolution Target definition

Resolution Target is the target time to be taken to provide a Resolution;
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Resolution Target. For any Hardware replacement, Supplier should provide the support within 8 working days. For any repair work, Supplier should provide the support within 12 working days. Repair and replacement should be done in the premises of SCI, unless any valid technical difficulty makes it impossible to be done in the premises of Supplier. Escalation Matrix: Supplier will provide support as per the escalation matrix described below: Level of Contact Responsible for Related Problem Deadline 1St Level Technical Support Team (Standard office hours) Within Deadline (3 working days for repair) ( 3 working days for parts replacement) 2nd Level Customer Relation & Brand/Product Manager Missed Deadline (Next 7 working days) 3rd Level Corporate Affairs & Executive Management Deadline Overdue more than 7 working days Bi-Annual Review meeting: A bi-annual meeting attended by relevant management stakeholders of the SCI and Supplier should be held to review the performance and decide action plans (if any) to improve the service level in the next period. Back Up support: If Supplier fails to meet the resolution target within the 12 days, then they have to provide back up support with a device of same or higher configuration as per instruction of Save the Children ICT focal person. For products normally used in the field offices of Supplier, support should be provided from local area/district support center of second party. If any transfer of spare parts or hardware is required for resolution of the troubles between local area and Dhaka support center of SCI, Supplier will reimburse the actual courier costs incurred.
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Resolution Target. – means the number of Business Hours in which an issue should be resolved following the identification of its root cause.
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Examples of Resolution Target in a sentence

  • Resolution Target: SAP to provide for issues either a (i) resolution, or (ii) workaround or (iii) action plan within four hours.

  • Priority Description Response Target Resolution Target Note: There is a freeze on all enhancement work during Fiscal Year end beginning mid-June thru the 2nd week of July.

  • Elgin shall not be liable to the Customer or any End User for any loss or damages caused by Elgin not achieving any Resolution Target outlined in this SLA.

  • Priority Max Response Time Response Target Max Resolution Time Resolution Target P1 30 minutes 90% 4 hours 90% P2 1 Hour 90% 8 Hours 85% P3 4 Hours 80% End of next working day 75% P4 1 Day 80% 5 Days 75% P5 2 Days 80% 10 Days 75% Priority 1 and Major Incidents Priority 1 Incidents which have a business wide impact are treated as Major Incidents and are handled via the Major Incident Procedure, which includes a communication process to keep customers and senior B-Cam Ltd Managers informed.

  • Finding qualified purchasers of affordable units is more complex than finding households seeking affordable rental units, primarily because of the down-payment requirements (even if minimal).

  • Escalation Procedures The escalation process is a management notification procedure that is invoked when an incident persists after the Incident Resolution Target timeframe is exceeded.

  • The INC Resolution Target by Severity, is as follows: (b) Remedy.

  • The INCs which are subject to the Incident Resolution Target, are those which are classified by NAVITAIRE as Support, Failure, or Question and which have a detrimental effect on the production environment.

  • Table 4 – Incident Response and Resolution Targets Priority Response Target Resolution Target Update Interval P1 - Critical 1 Hour See below* 1 Hour P2 - High 2 Hours 1 Business Day 1 Business Day P3 - Medium 4 Hours 10 Business Days 5 Business Days P4 - Low 8 Hours Mutually Agreed Mutually Agreed *Critical incidents will be forwarded immediately and worked continuously by qualified team members until it is resolved, or an acceptable workaround is delivered to reduce the priority.

  • Customer Designated Support Contact will use reasonable efforts to assist FortressIQ’s designated support technician to resolve the Error if the determination of the Error is unclear and impacts the Resolution Target time frames noted below.


More Definitions of Resolution Target

Resolution Target. “Sanctions” means (without limitation) any economic sanctions, fines, penalties, laws, regulations, embargoes or restrictive measures administered, enacted or enforced by:
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Related to Resolution Target

  • resolution plan means a plan proposed by resolution applicant for insolvency resolution of the corporate debtor as a going concern in accordance with Part II;

  • Resolution Period has the meaning set forth in Section 2.04(c)(ii).

  • Resolution Time means 1:00 p.m., New York time, on the Local Business Day following the date on which the notice is given that gives rise to a dispute under Paragraph 5.

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • Resolution shall have the meaning specified in Section 8(E).

  • resolution action means the decision to place an institution or entity referred to in point (b), (c) or (d) of Article 1(1) under resolution pursuant to Article 32 or 33, the application of a resolution tool, or the exercise of one or more resolution powers;

  • Development Candidate means a Compound that meets the Development Candidate Criteria for the initiation of a Development Program for the treatment of CF, and which is the subject of a notice from Vertex to CFFT that Vertex intends to commence formal pre-clinical development of the Compound in the Field pursuant to the provisions of Section 3.1 hereof.

  • resolution power means a power referred to in Articles 63 to 72;

  • Soft Target means a target that will suffer minimum damage and cause minimum damage to the subject vehicle in the event of a collision.