Resolution Target definition

Resolution Target is the target time to be taken to provide a Resolution;

Split View

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Get StartedSchedule a Demo

Resolution Target. “Sanctions” means (without limitation) any economic sanctions, fines, penalties, laws, regulations, embargoes or restrictive measures administered, enacted or enforced by:

Resolution Target means a timeline in which Transoft will endeavor to provide a workaround, solution or fix to a Software Error. The Resolution Target is not guaranteed but it is an estimated timeframe in which issues of a particular severity are likely to be resolved.

Examples of Resolution Target in a sentence

• Priority Description Response Target Resolution Target Note: There is a freeze on all enhancement work during Fiscal Year end beginning mid-June thru the 2nd week of July.

• The INCs which are subject to the Incident Resolution Target, are those which are classified by NAVITAIRE as Support, Failure, or Question and which have a detrimental effect on the production environment.

• The INC Resolution Target by Severity, is as follows: (b) Remedy.

• In the event that NAVITAIRE has resolved the INC within the applicable timeframe, but Customer has requested that the INC remain open (e.g., for monitoring purposes) no reduction in the support invoice shall apply with respect to such resolved but open INCs. The remedies defined in this Section 8.2.4 and in Sections 8.8 and 8.9, if applicable, constitute Customer’s sole and exclusive remedies and NAVITAIRE’s entire liability with respect to a failure to meet the Incident Resolution Target.

• Priority Max Response Time Response Target Max Resolution Time Resolution Target P1 30 minutes 90% 4 hours 90% P2 1 Hour 90% 8 Hours 85% P3 4 Hours 80% End of next working day 75% P4 1 Day 80% 5 Days 75% P5 2 Days 80% 10 Days 75% Priority 1 and Major Incidents Priority 1 Incidents which have a business wide impact are treated as Major Incidents and are handled via the Major Incident Procedure, which includes a communication process to keep customers and senior B-Cam Ltd Managers informed.

• Escalation Procedures The escalation process is a management notification procedure that is invoked when an incident persists after the Incident Resolution Target timeframe is exceeded.

• Table 4 – Incident Response and Resolution Targets Priority Response Target Resolution Target Update Interval P1 - Critical 1 Hour See below* 1 Hour P2 - High 2 Hours 1 Business Day 1 Business Day P3 - Medium 4 Hours 10 Business Days 5 Business Days P4 - Low 8 Hours Mutually Agreed Mutually Agreed *Critical incidents will be forwarded immediately and worked continuously by qualified team members until it is resolved, or an acceptable workaround is delivered to reduce the priority.

• Elgin shall not be liable to the Customer or any End User for any loss or damages caused by Elgin not achieving any Resolution Target outlined in this SLA.

• Resolution Target: SAP to provide for issues either a (i) resolution, or (ii) workaround or (iii) action plan within 4 hours./ Target Resolusi: Untuk masalah ▇▇▇▇ ▇▇▇, SAP akan menyediakan (i) resolusi atau (ii) solusi sementara atau (iii) rencana tindakan dalam waktu 4 jam.

• Resolution Target: Licensor will commit to provide a resolution to problems caused by its software, tools or procedures.

More Definitions of Resolution Target

Resolution Target. For any Hardware replacement, Supplier should provide the support within 8 working days. For any repair work, Supplier should provide the support within 12 working days. Repair and replacement should be done in the premises of SCI, unless any valid technical difficulty makes it impossible to be done in the premises of Supplier. Escalation Matrix: Supplier will provide support as per the escalation matrix described below: Level of Contact Responsible for Related Problem Deadline 1St Level Technical Support Team (Standard office hours) Within Deadline (3 working days for repair) ( 3 working days for parts replacement) 2nd Level Customer Relation & Brand/Product Manager Missed Deadline (Next 7 working days) 3rd Level Corporate Affairs & Executive Management Deadline Overdue more than 7 working days Bi-Annual Review meeting: A bi-annual meeting attended by relevant management stakeholders of the SCI and Supplier should be held to review the performance and decide action plans (if any) to improve the service level in the next period. Back Up support: If Supplier fails to meet the resolution target within the 12 days, then they have to provide back up support with a device of same or higher configuration as per instruction of Save the Children ICT focal person. For products normally used in the field offices of Supplier, support should be provided from local area/district support center of second party. If any transfer of spare parts or hardware is required for resolution of the troubles between local area and Dhaka support center of SCI, Supplier will reimburse the actual courier costs incurred.

Resolution Target means the number of Business Hours in which an issue should be resolved following the identification of its root cause.

Resolution Target. – means the number of Business Hours in which an issue should be resolved following the identification of its root cause.