Escalation Matrix. 14.1. As per the times show in table 3, call co-ordinators will be notified when calls have not been closed (resolved) with the specified time frames. If these severity’s times are not archived in table 3, the escalation table 3a for Data Services or table 3b for Voice Services can be used below. Level 1 SMC Supervisor Network Monitoring 3rd Party Management Infrastructure Management Level 2 Incident Manager Escalations from Level 1 Level 3 Head of Operations Escalations from Level 2 Core network failures Level 4 Executive Client Service Escalations from Level 3 Core network failures Level 1 SMC Supervisor Voice Monitoring 3rd Party Management Infrastructure Management Level 2 SNR Operation Manager Escalations from Level 1 Level 3 Head of Operations Escalations from Level 2 Voice network failures Level 4 Executive Head: Client Service Escalations from Level 3 Voice network failures
Escalation Matrix. Clients should engage with our Global Service Desk as a single point of contact to report issues, request services and receive information about service health.
Escalation Matrix. P1 Tickets P2 Tickets P3 Tickets 24x7x365 Hours support 24x7x365 Hours support 24x7x365 Hours support URL : xxxx://xxxxxxx.xxxxx.xxx; URL : xxxx://xxxxxxx.xxxxx.xxx; URL : xxxx://xxxxxxx.xxxxx.xxx; Email ID: xxxxxxx.x@xxxxx.xx Email ID: xxxxxxx.x@xxxxx.xx Email ID: xxxxxxx.x@xxxxx.xx Ph. No: +00- 0000000000 Ph. No: +00- 0000000000 Ph. No: +00- 0000000000 > 4 Hrs. > 8 Hrs. > 16 Hrs. Ph. No: +00-0000000000 Ph. No: +00-0000000000 Ph. No: +00-0000000000 Level > 16 Hrs. > 32 Hrs. > 48 Hrs.
Escalation Matrix. 8.1 The escalation matrix for resolving a issues is as follows:
8.1.1 Call is registered with 24x7 iNOC support helpdesk and a ticket is assigned (L0)
8.1.2 Subsequent to call registration the problem is handled by L0/L1
8.1.3 If the issue is not resolved within the time frames indicated above L2 will look into the issue
8.1.4 In case the issue becomes critical, then it will be escalated to L3.
Escalation Matrix. The escalation matrix shown below is to manage conflict resulting from complex problems in an efficient manner. Issues should be resolved at the lowest level of management possible. When issues cannot be resolved in a timely manner, the issue should be escalated to the next level.
Escalation Matrix. In the event of dissatisfaction with the services rendered, Customer may contact the Business Relationship Manager, National Data Center, BCC. Following is the escalation matrix: Escalation Level Role Name Landline Mobile Email Level1 Business Relationship Manager Xxxxxxxx Xxxxxxxx +88-02-5500 6840 +88-01717- 687792 xxxxxxxx.tarapdar@ xxx.xxx.xx Level2 (After 3 Days of Level 1) Management Representative Hasan Uj Jaman +88-02-5500 6840 +88-01760- 403336 hasan.jaman@bcc. xxx.xx Level3 (After 2 days of Level 2) Director Data Center Xxxxxxx X Xxxxxxxxxxx +88-02-5500 6840 +88-01670- 974703 xxxxxxx.barkatullah @xxx.xxx.xx In case of any disagreement while defining any service severity or understanding service scope, authorized technical representatives from both the parties will finalize this issue and if the representatives fail to settle this issue, such cases will be escalated to the Top Management of the Customer and Top Management of NDC.
Escalation Matrix. Logging of complaint is mandatory to ensure that fault ticket number is generated for further reference & auto escalation through our work flow system
Escalation Matrix. 9.1. If the client feels Dotmac Technologies is not meeting SLA commitments, follow this escalation path: ● 1st Level: WhatsApp (00000000000), Website complaint form, or live chat. ● 2nd Level: Email xxxxxxx@xxxxxx.xx follow-up on WhatsApp with the ticket ID.
Escalation Matrix. The table below outlines the escalation contacts available to Customer, as necessary. 1st level On-Call Support Manager 2nd Level VP, Global Technical Support, Customers for Life 3rd Level SVP, Customers for Life 4th Level EVP, Customers for Life Recorded Onlipe Training. The Premier Success Plan and Premier+ Success Plan include unlimited access to self- paced, recorded online courses. Courses, content and language availability are limited, and are subject to change without notice in SFDC's sole discretion. Course materials are confidential information of SFDC and may not be copied or modified, or disclosed or distributed to anyone other than Customers' Users entitled to receive Premier Success Plan or Premier+ Success Plan, except as described under "Customizable Training Templates" below. Online content may be accessed only via websites designated by SFDC.
Escalation Matrix. Level 1 (immediate) Level 2 (if no response from level 1) Level 3 (if no response from level 2)
