Mean Time to Respond. Repair (MTTR)
Mean Time to Respond. “Mean Time to Respond” is the average time required for Crown Castle to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Crown Castle’s receipt of notice of such failure.
Mean Time to Respond. The length of time between End User opening a Trouble Ticket and End User receiving acknowledgement of the Trouble Ticket; this time is calculated as an average of all response time for the End User’s Trouble Tickets in the preceding calendar month.
Mean Time to Respond. “Mean Time to Respond” is the average time required for Company to begin troubleshooting a reported failure. The Mean Time to Respond objective is two (2) hours from Company’s receipt of notice of such failure.
Mean Time to Respond. Mean Time to Respond (MTTR) is defined as the monthly average of the time taken between when a trouble ticket is opened by EPB Fiber Optics and when EPB Fiber Optics responds acknowledging receipt of the trouble ticket. MTTR is calculated by dividing EPB Fiber Optics’ total response time by the total number of trouble tickets in a calendar month.
Mean Time to Respond. A. Global Crossing will meet a Mean Time to Respond commitment of [***] per trouble report on a 7 x 24 basis at all locations. The start time (alarm generation or trouble ticket creation) and response end-time (when Exodus is contacted) will be added to every trouble ticket.
B. Mean Time to Respond will be calculated on a monthly basis and is reported as the average duration in minutes to contact Exodus after the initial alarm or trouble report logging.
Mean Time to Respond. Lotame shall respond to SLA inquiries according to the following standards:
(a) High priority problems should be responded to within <4 hours.
(b) Medium priority problems should be responded to within <6 business hours.
(c) Low priority problems should be responded to within <8 business hours.
Mean Time to Respond. Monthly average of the time taken for VTSL to initially respond via phone or email to a service impacting Trouble Ticket logged by a customer.
Mean Time to Respond. The Mean Time to Respond to a Trouble Ticket varies according to the Trouble Ticket’s priority: Severity Level Time To Respond Severity 1 6 Hours Severity 2 1 Business Day Severity 3 2 Business Days
Mean Time to Respond. 16.3.1 Mean Time to Respond Commitment VTSL guarantees a Mean Time to respond of 30 minutes or less for trouble tickets classified as Priority 1 during business hours, otherwise a Service Credit will be provided to the Eligible Customer. Tickets classified as Priority 2 guarantees a response within 4 business hours. Outside business hours VTSL guarantee a Mean Time to Respond of 2 hours for trouble tickets classified as Priority 1. Trouble tickets classified as Priority 2 may only be handled outside of business hours at the discretion of the Duty Manager.
