Second Level Technical Support definition

Second Level Technical Support means providing assistance to First Level Technical Support help desk for issues that cannot be resolved through First Level Technical Support.
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Second Level Technical Support means the technical and service support the terms of which shall be agreed to by First USA and Cybercash within thirty (30) days from the execution of this Agreement and as may be subsequently modified from time to time.
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Examples of Second Level Technical Support in a sentence

  • VoidLabs shall exercise commercially reasonable efforts to provide Second Level Technical Support to the Licensee, by a medium (e.g. by email or ticketing system) of VoidLabs choice, in the limits specified in the Order Form, provided that Licensee is then current on all of its payments to VoidLabs.

  • Second Level Technical Support will focus on troubleshooting all issues or challenges that cannot be resolved by PHX staff providing First Level support.

  • The Contractor will provide maintenance, repair, and on-going Second Level Technical Support Services for the new system and associated integrations.

  • Service Level Agreement - Second Level Technical Support Service The Second Level Technical Support Service is technical support service responsible for ordinary management and monitoring of the EUI campus network, therefore absence or any changes in the scheduling of the personnel present at the Institute will diminish the quality of the service delivered to the Contracting Authority.The table below describe the service level expected in communication any variation to the agreed shift of the personnel.

  • The Contractor will be available 24/7, 365 days per year to provide Second Level Technical Support via the telephone to troubleshoot problems associated with the Alert System equipment while adhering to the priority response times indicated below.

  • Supervisor Nellis spoke with the Evan’s Highway Department and Ronald Maggs, Eden Superintendent of Highways to look at the roads with Eden.

  • Additionally, they will provide ongoing maintenance, Second Level Technical Support for the term of the contract, and training on the use, configuration and management of the system installed for PHX technical staff and stakeholders.

  • Response TimesPriorityTarget Response Time*Description* Note: This item is an evaluated criteria 11.1. Maintenance and Technical Support Services Plan:The Contractor will provide Maintenance and Second Level Technical Support Services on the entire installed Alert System and its interfaces during the agreed to maintenance periods.

  • The Contractor shall provide Maintenance and Second Level Technical Support Services on the entire installed PAS and its interfaces during the maintenance period.

  • The Contractor will include preventative maintenance in the first year after Final Acceptance (the warranty period) and a separate agreement for a Four (4) year Maintenance and Technical Support Services plan with two (2) one-year optional renewals, covering both maintenance, repair, and on-going Second Level Technical Support (not to exceed a total of 7 years).

Related to Second Level Technical Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Family support services means providing opportunities for

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • New jobs training program or “program” means the project or projects established by a community college for the creation of jobs by providing education and training of workers for new jobs for new or expanding industry in the merged area served by the community college. The proceeds of the certificates, as authorized by the Act, shall be used only to fund program services related to training programs made necessary by the creation of new jobs.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Operationally critical support ’ means supplies or services designated by the Government as critical for airlift, sealift, intermodal transportation services, or logistical support that is essential to the mobilization, deployment, or sustainment of the Armed Forces in a contingency operation.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Second Level Domain “Second Level Domain” has the meaning given to it in this paragraph. “URL” means a web address, including the “http://” and any material appearing after a slash in the address. “Domain Name” means a URL, less the “http://” and any material appearing to the right of the next slash (‘/’) in the address. (So for example, in the URL “Xxxx://xxxxxxxxx.xxxxxxxxx.xxx/homepage.html”, the Domain Name is “XXXXXXXXX.XXXXXXXXX.XXX”.) “Top Level Domain” means the portion of the Domain Name to the right of the right-most period. (In the example, “COM”.) “Second Level Domain” means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).

  • Source-image receptor distance means the distance from the source to the center of the input surface of the image receptor.

  • Training program means a standardized medication

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Design Criteria Package means concise, performance-oriented drawings or specifications for a public construction project. The purpose of the Design Criteria Package is to furnish sufficient information to permit Design-Build Firms to prepare a bid or a response to the District’s Request for Proposals, or to permit the District to enter into a negotiated Design- Build Contract. The Design Criteria Package must specify performance- based criteria for the public construction project, including the legal description of the site, survey information concerning the site, interior space requirements, material quality standards, schematic layouts and conceptual design criteria of the project, cost or budget estimates, design and construction schedules, site development requirements, provisions for utilities, stormwater retention and disposal, and parking requirements applicable to the project. Design Criteria Packages shall require firms to submit information regarding the qualifications, availability, and past work of the firms, including the partners and members thereof.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that: