Second Level Technical Support definition

Second Level Technical Support means providing assistance to First Level Technical Support help desk for issues that cannot be resolved through First Level Technical Support.
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Second Level Technical Support means the technical and service support the terms of which shall be agreed to by First USA and Cybercash within thirty (30) days from the execution of this Agreement and as may be subsequently modified from time to time.
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Examples of Second Level Technical Support in a sentence

  • Customer may change its authorized contacts for Second Level Technical Support at any time upon written notice to iPass so long as any new authorized contacts have completed the requisite iPass training.

  • First Level Technical Support personnel who have received training regarding the iPass Service and the iPass Software from iPass will be authorized to contact the applicable Second Level Technical Support center(s) at iPass to resolve any problems that cannot be resolved by First Level Technical Support.

  • Second Level Technical Support will focus on troubleshooting all issues or challenges that cannot be resolved by PHX staff providing First Level support.

  • The Contractor will include preventative maintenance in the first year after Final Acceptance (the warranty period) and a separate agreement for a Four (4) year Maintenance and Technical Support Services plan with two (2) one-year optional renewals, covering both maintenance, repair, and on-going Second Level Technical Support (not to exceed a total of 7 years).

  • Service Level Agreement - Second Level Technical Support Service The Second Level Technical Support Service is technical support service responsible for ordinary management and monitoring of the EUI campus network, therefore absence or any changes in the scheduling of the personnel present at the Institute will diminish the quality of the service delivered to the Contracting Authority.The table below describe the service level expected in communication any variation to the agreed shift of the personnel.

  • Response TimesPriorityTarget Response Time*Description* Note: This item is an evaluated criteria 11.1. Maintenance and Technical Support Services Plan:The Contractor will provide Maintenance and Second Level Technical Support Services on the entire installed Alert System and its interfaces during the agreed to maintenance periods.

  • Notwithstanding the foregoing, for a period of six (6) calendar months thereafter, iCentris will provide reasonable assistance to Client’s technical personnel in the course of Client’s installation, configuration, testing and operation of the Unity Platform pursuant to the acquired Single User License, on a Second Level Technical Support basis, at the hourly rates listed in Exhibit C.

  • The Contractor will provide maintenance, repair, and on-going Second Level Technical Support Services for the new system and associated integrations.

  • Additionally, they will provide ongoing maintenance, Second Level Technical Support for the term of the contract, and training on the use, configuration and management of the system installed for PHX technical staff and stakeholders.

  • VoidLabs shall exercise commercially reasonable efforts to provide Second Level Technical Support to the Licensee, by a medium (e.g. by email or ticketing system) of VoidLabs choice, in the limits specified in the Order Form, provided that Licensee is then current on all of its payments to VoidLabs.

Related to Second Level Technical Support

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Second Level Domain means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).