Service Level 1 definition
Examples of Service Level 1 in a sentence
For Service Level 1 or Level 2 situations, Contractor’s Senior Vice President for Engineering shall contact the JBE at two (2) hour intervals until the situation is resolved.
Contractor shall use its best efforts to resolve Service Level 1 and 2 Errors by delivering emergency releases to the JBE, shall generally resolve Service Level 3 Errors by documenting a means of Circumvention, and shall resolve Service Level 4 Errors by means of the next regularly scheduled update.
For and in consideration of the above-mentioned services, the County agrees to pay the Service Agency from current revenues available in the following amounts: Service Level 1.
Troubleshooting levels Warranty criteria Service Level 1 Failure Basic software issues.
Enhanced Service Level 1: 15% (capped at two months’ rental fee for Layer 1 and Layer 2 service(s)).
For a Service Level 1 or Level 2 situation, the Contractor’s Engineering Manager shall notify the JBE at four (4) hour intervals of the status of the situation until the situation is resolved or for the next twenty-four (24) hours, whichever occurs first.
For a Service Level 1 or Level 2 situation, the Contractor’s Engineering Manager shall notify the JBE at four (4) hour intervals of the status of the situation until the situation is resolved or for the next twenty four (24) hours, whichever occurs first.
The DS0 and voice grade Local Loop types are Unbundled Voice Loop - Service Level 1 (UVL-SL1); Unbundled Voice Loop - Service Level 2 (UVL-SL2); and the Unbundled Copper Loop - Non Designed (UCL-ND).
In such case, the Apprentice will be paid the difference, in cents per hour, between the Journeyperson rate of pay and the Field Service Level 1 rate of pay for each hour worked.
Troubleshooting levels Standard Service Level 1 Failure Basic software issues Screen Configuration,Firmware upgrade, Remote Troubleshooting for basic issues.