Support Response Time definition

Support Response Time means the time measured in minutes from when the NLA receives notification until a response is issued;
Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client. Standard Support Response Times are as follows: Pl [* ] [*]
Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client.

Examples of Support Response Time in a sentence

  • Issues are classified according to severity of impact on the use of the Software, according to the Support Response Time Goal chart below.

  • Issues are classified according to severity of impact on the use of the Supported Hardware, according to the Support Response Time Goal chart below.

  • Priority Levels for the Support Response Time and the Support Status Update Performance Measures are as follows:TITLEDEFINITION Level 1Any failure that causes TITAN to be unavailable to the Client (except as designated in Section 4 of this SLA).

  • Issues are classified according to the severity of impact on the use of the Software, according to the Support Response Time Goal chart below.

  • In the event of failure to meet the Support Response Time Guarantee, the duration of time beyond the allotted response time shall be considered response delay.

  • There will typically be two SLA’s to agree upon, covering both UCaaS Service Availability / Up-Time, and Service Support Response Time.

  • Support Response Time – is defined as the elapsed time between the first contact by an authorized support contact to report an issue and the target time within which Xxxxxxxx’s personnel report back to the designated support contact authorized to address the issue.

  • Support Response Time Genxsolutions remote only support is free with all voice services.

  • Support Response Time Guarantee NTT America guarantee’s NTT America Support personnel shall review and update any Case submitted via the NTT America Community within 60 minutes for EMERGENCY Cases and within 150 minutes for all other cases.

  • Further to the general description of the partner's involvement in the joint action, please fill in the following table in order to clearly evaluate the participation and distribution of tasks among all partners.


More Definitions of Support Response Time

Support Response Time means the time measured in minutes from when NLAMA receives notification until a response is issued;
Support Response Time. (“SRT”) is defined as the average time period beginning with our receipt of your Support query and ending with our delivery of a first non-automated response within our Support Hours during a calendar month, as defined in Table A. 10 Support regions & Support hours. Technical Support is available per region (“Support Hours”) and all Support Response Times defined in this SLA are subject to these Support Hours, as defined in this SLA. Support Hours for Europe are from Monday to Friday, 8 AM to 6 PM Central European Time (CET) excluding Swiss statutory holidays (“EMEA Support”), and Support Hours for the Americas are from Monday to Friday, 6 AM to 4 PM Eastern Time (EST) excluding U.S. federal holidays (“Americas Support”). If not defined otherwise in the Order Documents, support hours for EMEA Support only apply.
Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client. Standard Support Response Times are as follows: Incident Priority Initial Synacor Response System Fix or Workaround Implemented P1 [*] [*] P2 [*] [*] P3 [*] [*] P4 [*] [*] A chronic failure to meet these timeframes, other than P3 and P4 fix and workaround timeframes (with “chronic” defined as 5 failures in any 3-month rolling period), shall give rise to a Client right to terminate the Agreement on 30 days’ written notice.
Support Response Time means the time taken by GemCloud to acknowledge receipt of a support request from the Client.

Related to Support Response Time

  • Response Time means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system.

  • PQQ Response means the response submitted by the Supplier to the pre-qualification questionnaire issued by the Authority on 06/03/2012;

  • Basic Comprehensive User Guide means the Ministry document titled Basic Comprehensive Certificates of Approval (Air) User Guide” dated April 2004 as amended.

  • Past Response Costs means all costs, including, but not limited to, direct and indirect costs, that the United States paid at or in connection with the Site through [insert date of most recent cost summary], plus Interest on all such costs through such date.]

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

  • Emergency Load Response Program means the program by which Curtailment Service Providers may be compensated by PJM for Demand Resources that will reduce load when dispatched by PJM during emergency conditions, and is described in Operating Agreement, Schedule 1, section 8 and the parallel provisions of Tariff, Attachment K-Appendix, section 8.

  • Direct response solicitation means a solicitation through a sponsoring or endorsing entity or individually solely through mails, telephone, the Internet or other mass communication media.

  • Plain Old Telephone Service (POTS) means telephone service for the transmission of human speech.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Customer Application means a software program in Object Code format that Customer has created and which integrates, in whole or in part, Value Added Technology, a Source Code Output File and/or a Binary Output File.

  • Commercial use request means a re- quest from or on behalf of one who seeks information for a use or purpose that furthers the commercial, trade, or profit interests of the requester or the person on whose behalf the request is made.

  • Double check valve assembly means an assembly composed of two single, independently acting, check valves including tightly closing shutoff valves located at each end of the assembly and suitable connections for testing the water tightness of each check valve.

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Emergency Response Plan means the plan constituting the set of procedures developed by the Owner for dealing with an Incident which may impact on the Network or Connecting Infrastructure, including all actions to be taken to minimise or alleviate any threat or danger to any person or property:

  • LOCKHEED XXXXXX Procurement Representative means a person authorized by LOCKHEED XXXXXX'x cognizant procurement organization to administer and/or execute this Contract.

  • Application Review Start Date means the later date of either the date on which the District issues its written notice that the Applicant has submitted a completed Application or the date on which the Comptroller issues its written notice that the Applicant has submitted a completed Application and as further identified in Section 2.3.A of this Agreement.

  • Solicitation Response means Contractor’s full and complete response (including any Attachments and addenda) to the Solicitation, which is incorporated by reference for all purposes in its entirety.

  • Written Testing-the-Waters Communication means any Testing-the-Waters Communication that is a written communication within the meaning of Rule 405 under the Securities Act.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Access Tandem Switch is a Switch used to connect End Office Switches to interexchange Carrier Switches. Qwest's Access Tandem Switches are also used to connect and switch traffic between and among Central Office Switches within the same LATA and may be used for the exchange of local traffic.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Help Desk means the contact point established by Project Co in respect of the Help Desk Services for the notification of Demand Requisitions, the occurrence of Events and other matters arising in relation to the provision of Services;

  • National Medical Support Notice or “NMSN” shall mean a notice that contains the following information:

  • Emergency Response Agency is a governmental entity authorized to respond to requests from the public to meet emergencies.

  • First responder means an emergency medical care provider, a registered nurse staffing an authorized service program under Iowa Code section 147A.12, a physician assistant staffing an authorized service program under Iowa Code section 147A.13, a fire fighter, or a peace officer as defined in Iowa Code section 801.4 who is trained and authorized to administer an opioid antagonist.