Support Response Time definition

Support Response Time means the time measured in minutes from when the NLA receives notification until a response is issued;

Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client.

Support Response Time means the time measured in minutes from when NLA receives Notification until a response is issued;

Examples of Support Response Time in a sentence

• Issues are classified according to severity of impact on the use of the Software, according to the Support Response Time Goal chart below.

• Note that simul- taneously rescaling β and µ has the effect of changing the time scale of the process, but not the proportion of births to deaths in any given configuration.

• Issues are classified according to severity of impact on the use of the Supported Hardware, according to the Support Response Time Goal chart below.

• In the event of failure to meet the Support Response Time Guarantee, the duration of time beyond the allotted response time shall be considered response delay.

• Priority Levels for the Support Response Time and the Support Status Update Performance Measures are as follows:TITLEDEFINITION Level 1Any failure that causes TITAN to be unavailable to the Client (except as designated in Section 4 of this SLA).

• Support Response Time Guarantee NTT America guarantee’s NTT America Support personnel shall review and update any Case submitted via the NTT America Community within 60 minutes for EMERGENCY Cases and within 150 minutes for all other cases.

• Evaluation Criteria CriteriaProject understanding and Proposed SolutionFirm Experience and Client ReferencesSolution, Support, Response Time Options, and Customer ServiceTraining, Optional or Preferred ItemsProposal Costs, both initial and annual reoccurring ContractPlease provide samples of contract documents that would need to be executed.

• Issues are classified according to the severity of impact on the use of the Software, according to the Support Response Time Goal chart below.

• SLA is a written agreement about service levels offered by providers to customers [16].Example of these SLA include a the Go Grid SLA [5].A traditional SLA covers the elements of the Service like Server Uptime, Persistent Storage, Network Performance, on time Load Balancing, Cloud Storage, Server Reboot, Support Response Time, Domain Name Services and Physical Security.

• PROPOSAL EVALUATION CRITERIADistricts will evaluate proposals and select a proposal based on all of the following information:• Executive Summary• Qualifications of Firm• Reference Checks• Solution Judged to Best Meet the District's Needs• Service, Support, Response Time and Training, Upgrades• Total Ownership Costs• Oral Presentation, if applicableWhile cost is an important factor, it should be understood that the Districts are not under any obligation to accept the lowest cost proposal.

More Definitions of Support Response Time

Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client. Standard Support Response Times are as follows: Incident Priority Initial Syacor Response System Fix or Workaround Implemented Pl [* ] [*] P2 P3 P4 [*]

Support Response Time. (“SRT”) is defined as the average time period beginning with our receipt of your Support query and ending with our delivery of a first non-automated response within our Support Hours during a calendar month, as defined in Table A. 10 Support regions & Support hours. Technical Support is available per region (“Support Hours”) and all Support Response Times defined in this SLA are subject to these Support Hours, as defined in this SLA. Support Hours for Europe are from Monday to Friday, 8 AM to 6 PM Central European Time (CET) excluding Swiss statutory holidays (“EMEA Support”), and Support Hours for the Americas are from Monday to Friday, 6 AM to 4 PM Eastern Time (EST) excluding U.S. federal holidays (“Americas Support”). If not defined otherwise in the Order Documents, support hours for EMEA Support only apply.

Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client. Standard Support Response Times are as follows: Incident Priority Initial Synacor Response System Fix or Workaround Implemented P1 [*] [*] P2 [*] [*] P3 [*] [*] P4 [*] [*] A chronic failure to meet these timeframes, other than P3 and P4 fix and workaround timeframes (with “chronic” defined as 5 failures in any 3-month rolling period), shall give rise to a Client right to terminate the Agreement on 30 days’ written notice.

Support Response Time means the time taken by GemCloud to acknowledge receipt of a support request from the Client.