Telephone Help Desk. The Operator must supply to Authorised Users a Level 1 Telephone or Email Help Desk, which will respond queries during standard business working hours. The Help Desk will register issues and route issues that cannot be immediately resolved to Level 2 Xxxxx.xx IoT Platform Support. Level 2. IoT Platform Support Xxxxx.xx must supply to the Operator the following Support Services during the working hours outlined in SCHEDULE 1 (“Support Timezone”).
Telephone Help Desk. You must supply to Authorised Users a Level 1 Telephone or Email Help Desk, which will respond queries during standard business working hours. The Help Desk will register issues and route issues that cannot be immediately resolved to Level 2 Clarity Platform Support. Level 2. Platform Support We must supply to you the following Support Services during the times outlined in your COMMERCIAL AGREEMENT SCHEDULE 1, Item 10 (“Support Timezone”). The Support Services that we provide to you under this SSA shall be limited to a monthly limit based on the number of Software Support requests and issues logged by you (“Tickets”). The initial limit shall be 10 Tickets per month in the first 6 months of the term of this SSA, and thereafter it shall be 5 Tickets per month. Our Support Services obligations set out in this SSA are limited to: ● responding to, and endeavouring to resolve, defects in our provided components of the Platform ● responding to your “how to” questions on the use of the Platform ● installation of available plug-ins needed for the use of the Platform ● issuing of new usernames and passwords for new users of the Platform ● general advice on the administration of the Platform ● advice on how to upload and download information, data, photographs and other materials to the Platform ● advice on the minimum system requirements to access and use the Platform Our Support Services do not include support for the following: Platform availability. ● Issues in relation to loss of availability of your provided systems ● Issues in relation to incorrect use of content management functions provided via the Platform (such as, but not limited to, incorrect referencing of pages resulting in page not found errors, broken links, code errors in extended functionality developed by you) ● Internet speed and network traffic issues ● Third party software components and any associated compatibility issues ● Speed or configuration of a user’s local computer or network ● Configuration of printers (other than questions about the configuration of Platform-generated reports).
Telephone Help Desk. Company shall maintain a telephone help desk during the PPS that permits Customer to report problems relating to the Hosted Services.
Telephone Help Desk. This service is offered to help you rectify problems with your equipment with minimal delay. Experienced engineers are available for telephone assistance.
Telephone Help Desk. Siemens will maintain a telephone hot-line Monday through Friday from 8:30 A.M. to 5:30 P.M. Central Standard Time to receive Licensee calls regarding use and operation of the Software. All unrelated questions are out of scope and may be subject to an additional charge. A regional customer support center and/or telephone number or extended telephone coverage may be available subject to a new Proposal and an additional fee.
Telephone Help Desk. Eyefinity shall provide Customer technical assistance through its Telephone Help Desk with the installation and use of the Software, the identification of Software problems and the reporting of Service Issues. The Telephone Help Desk will be available to Customer from 9am-8pm Eastern Time, Monday through Friday (except holidays), for a problem in the Software which affects the Software’s ability to perform the material functions as described in the User Guide or product documentation.
Telephone Help Desk. Must supply to Authorised Users a Telephone or Email Help Desk, which will respond to queries during standard business working hours (“Support Hours”). The Help Desk will register issues and route issues that cannot be immediately resolved to Xxxxx 0 Xxxxxx Xxxxxxx. Xxxxx 0 | System Support We must supply to you the following Support Services from 9:00am – 5:00pm, Monday to Friday in the Melbourne, Australia time zone. Details below are in relation to defects in our provided components of the System and not:
