Supported Hours definition

Supported Hours means between the hours of 9:00am to 17:30pm Monday to Friday excluding all UK bank and public holidays;
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Supported Hours means times during which the Services are provided as set out in the Service Description (Schedule 2).
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Supported Hours means times during which the Services are provided as set out in this Schedule.
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Examples of Supported Hours in a sentence

  • Supported Hours (Standard Default): 09.00 to 17.30 UK time Monday to Friday (excl.

  • Table 2 - Incident Resolution Targets (during Supported Hours) Impact Code Resolution Within Escalate After Min Tolerance Max Tolerance CRITICAL - JPA- Configured Oracle HRMS 60 minutes 15 minutes 100% 100% CRITICAL 4 hours 30 minutes 100% 100% MAJOR 8 hours 1 hour 95% Remaining 5% within 48 hours.

  • Each Incident logged by the IT Service Desk will be allocated an Impact Code (see Table 1) and will be managed to resolution using the parameters in Table 2 (which apply during Supported Hours).


More Definitions of Supported Hours

Supported Hours means times during which the Services are provided as set out in the Schedule 2. “Survey/Site Survey” means a survey, audit or assessment carried out by Maintel, at Maintel’s sole discretion, to determine the readiness for Service of any relevant Site, cloud and/or infrastructure (including Customer Equipment).
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Supported Hours means times during which the Services are provided as set out in this Schedule.“Support Services”means the maintenance, break fix support Services as set out in this Agreement.“Technical Support Team”means the second level technical support team of Maintel contacted via the Customer Support Team to deal with queries raised via the Maintel Help Desk, as more particularly described in this Schedule.
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Supported Hours means times during which the Services are provided as set out in this Schedule.“Support Services”means the maintenance, break fix support Services as set out in this Agreement.“WLR Closure Programme”means the removal of any Copper based Services and/or ISDN based Services from Maintel’s deliverables, such removal is expected to occur on a transitional basis, as soon as reasonably possible; pursuant to paragraphs 3.1 and 3.2 of this schedule.
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Supported Hours shall have the meaning set out in clause 3.1(b).
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Related to Supported Hours

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Operating Hours means the hours listed in an early learning program parent handbook when the program is open and providing care and services to children.

  • Off-Peak Hours means those hours which are not On-Peak Hours.

  • Peak Hours or “Peak Period” means the period with the highest ridership during the entire transit service day as determined by the transit operator. Must include at least one hour during the morning commute hours and one during evening commute hours, Monday through Friday. Each Peak Period cannot be longer than three hours.

  • After Hours means any time that falls outside the Parties’ normal Business Hours;

  • Classroom hour means 50 minutes of instruction out of

  • SOFR Observation Shift Days means the number of U.S. Government Securities Business Days as specified in the applicable Pricing Supplement; and

  • Training hour means at least 50 minutes of actual learning, including, but not limited to, time devoted to lecture, learning activities, small group activities, demonstrations, evaluations, and hands-on experience.

  • Working Hours means 9.30 a.m. to 5.30 p.m. in the relevant location on a Business Day.

  • Trading Hours means, for any Business Day, the hours as may be published by BSEF in a Notice to Participants from time to time.

  • Observation Shift Days means the number of London Banking Days specified in the relevant Final Terms; and