Levels of Service. 6.4.6.1 The Department makes no guarantee to purchase specific quantities of goods or services, or to refer members as may be identified or specified herein. Further, it is understood and agreed that this Agreement is for the sole convenience of the Department and that the Department reserves the right to obtain like goods or services from other sources.
6.4.6.2 Any administration within the Department may obtain services under this Agreement.
6.4.6.3 The Division makes no guarantee to purchase all of the service capacity or to provide any number of referrals.
6.4.6.4 Any change in member residential placement requires approval by the appropriate Division District Administration. The Division reserves the authority to make any and all determinations regarding member need. Except in an emergency need situation, changes in residential placement require sixty (60) day written prior notification by either the Qualified Vendor or the Division of Developmental Disabilities.
Levels of Service. The service levels offered by the Supplier to the Bank are described below. The Supplier’s goal must be to meet, and even exceed, when possible, the levels of services described below: 24/7 - The Supplier and/or Local Agent shall provide support 24 hours, seven days a week by phone and/or on-site intervention by operations and application specialists. - Support requests are taken 24 hours, seven days a week. - Telephone call back within one hour from receipt of the request by the Supplier and/or Local Agent. Guaranteed shipment of hardware replacements within one (1) business day of receiving the request for support. - Requests taken 24 hours, seven days a week. - The Supplier and/or Local Agent shall provide support during normal working hours in the Bank, by phone and/or on-site intervention. - Call back within one hour during normal working hours at the Supplier or Local agent. - Guaranteed shipment of hardware replacements within one (1) business day of receiving the request for support.
Levels of Service. From the commencement of the National Credit Law, the Commonwealth will, through the Commission, use its best endeavours to maintain existing general levels of service provided to the public by State and Territory agencies in relation to the regulation of credit, including the administration and enforcement of the Code.
Levels of Service. The Commission will use its best endeavours to, at least, maintain existing service levels provided by States and Territories agencies in relation to business names registration, and strive to enhance progressively existing levels of service in each referring State and Territory.
Levels of Service. There are four (4) levels of service available, with the fourth level reserved for Customers who are Deaf-Blind. The VRC determines the level of service needed, with input from the Customer and the Contractor. The level of service is based on the nature and extent of Job Retention activities the Contractor is expected to provide to enable the Customer to learn essential job functions and retain their job for ninety (90) continuous calendar days after Job Retention services are authorized and started.
Levels of Service i. For designated non-case managed services, if the Contractor determines service recipient eligibility, the Contractor shall maintain and regulate the units or services set forth in this contract to ensure continuity and availability of services to eligible persons during the term of this contract and during any transition to a subsequent Contractor.
ii. Area Agency makes no guarantee to purchase specific quantities of goods or services, or to refer eligible persons as may be identified or specified herein.
iii. Further, it is understood and agreed that this contract is for the sole convenience of the Area Agency and that the Area Agency reserves the right to obtain like goods or services from other sources when such need is determined necessary by the Area Agency.
iv. Area Agency makes no guarantee to purchase all of the service units contracted or to provide any number of referrals. If quantities of units are specified, they are estimates only and the Area Agency may decrease and/or increase them by providing written notice to the Contractor.
v. Any administration within the Area Agency may obtain services under this contract.
vi. Contract services may be moved or expanded to other site locations within the geographic area awarded only by a written contract amendment.
vii. When the method of compensation for the service is Fixed Price with Price Adjustment, the contract may be amended, by mutual agreement, to purchase additional services by increasing the contract service budget and/or budget summary.
1. It is expected that the Contractor will serve in excess of contract authorized, case managed, units by as much as 10% without obligation for an Area Agency funding increase.
2. Contractor is expected to serve, at least, within 90% of contracted levels of service. The Area Agency reserves the right to amend the contract funding and units within the contract to correspond with projected levels of service.
Levels of Service. There are three (3) levels of service available. The Vocational Rehabilitation Counselor (VRC) determines the level of service needed, with input from the Customer and the Contractor. The level of service is based on the nature and extent of Job Retention activities the Contractor is expected to provide to enable the Customer to learn essential job functions and retain their job for ninety (90) continuous calendar days after Job Retention services are authorized and started.
Levels of Service. We aim to treat you fairly and provide a service that meets your needs. We must tell you about various standards of service, including Guaranteed Standards (which relate to our supply to you and cover your meter and bill) and Overall Standards (which measure performance against set targets). • Your electricity account in our old regional areas (being the Midlands, Yorkshire and Northern) • The accuracy of meters • Making and keeping appointments • Faulty prepayment meters • Compensation payments • Putting supplies back on • Repairing prepayment meters • Changing meters • Moving meters We will send you a copy once in every 12-month period. The copy you receive will also set out the guaranteed standards that apply to your gas transporter and your local electricity distribution company, along with any compensation payments that apply if those standards are not met. If we fail to meet our Guaranteed Standards and Overall Standards (for example, by not performing a speciic task or keeping an appointment) we will have to pay you a set level of compensation. As well as the Guaranteed Standards, we also have various statements of service relating to providing you with the help that you may need. These statements are explained in the following booklets.
Levels of Service i. The Vocational Rehabilitation Counselor (VRC) determines the level of service needed in close collaboration with the Customer and the Contractor. The level of service is based on the nature and extent of therapeutic intervention the Contractor is expected to provide to enable the Customer to adjust to their work environment and retain their job for ninety (90) continuous calendar days after services are authorized and started.
ii. The following are general criteria that DVR shall follow when determining the level of service required by a Customer. The criteria may be altered or expanded upon by the
(A) Level 1 – The Customer requires minimal Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment.
(B) Level 2 – The Customer requires moderate Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment.
(C) Level 3 – The Customer requires significant Off-Site Psycho-Social Job Support Services to address their psycho-social stressors of employment.
iii. If a Customer discloses their disability to their employer while receiving Off-Site Psycho-Social Job Support Services and requires on-site CRP Job Retention Services to maintain their employment, one of the following services shall be authorized:
(A) CRP Job Retention in lieu of Off-Site Psycho-Social Job Support Services – Non- Supported Employment.
(B) CRP Intensive Training in lieu of Off-Site Psycho-Social Job Support Services – Supported Employment.
