Tier definition
Examples of Tier in a sentence
Company will use commercially reasonable efforts to provide Tier 3 Support to Partner during Normal Working Hours through the Subscription Term.
Company will use commercially reasonable efforts to respond to Tier 3 Support Issues within the following timeframes.
Company’s compliance with the response times below is conditioned on Partner providing Company with immediate notice of all Tier 3 Support Issues and supporting documentation thereto, direct access to any code or functionality within Integrated Product that could be causing the Tier 3 Support Issue, and remote access, if necessary, to any of Partner’s systems necessary for Company to perform the Tier 3 Support.
Partner (not Company) will provide all Tier 1 Support and Tier 2 Support to End Users and Channel Partners and Company will not interact or communicate with End Users or Channel Partners.
Company will use commercially reasonable efforts to respond to Critical Tier 3 Support Issues reported to Company outside of Normal Working Hours.