Total Qualifying Outage Time definition

Total Qualifying Outage Time equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (i) commence upon Our logging an incident ticket upon Your notice to Us of the outage with sufficient information for Us to confirm the outage and (ii) ends when the affected Core Services is fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. Service Credit If We fail to meet the relevant Service Levels for a given Measurement Period, We will issue a credit in accordance with the table below (“Service Credit”). The aggregate maximum Service Credit issued by Us to You in a single Measurement Period will not exceed 15 days, whether the Service Credit relates (i) to falling below Control Plane Availability Percentage, Management Plan Availability Percentage, or both, or (ii) single-tenancy or multi-tenancy Control Plane and/or Management Plane. Service Credits may not be exchanged for, or converted into, monetary amounts. If the Control Plane You may claim Service Credits in an amount Availability Percentage is: equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days If the Management Plane You may claim Service Credits in an amount Availability Percentage is: equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days Service Level Calculation Example For example, if during a 31-day month, two (2) Qualifying Outages occur—one Qualifying Outage lasting 60 minutes and another Qualifying Outage lasting 11 minutes—then the Service Level for Management Plane will be calculated as described below: Total Service Time = * 31 (days in Measurement Period) * 24 hours * 60 minutes = 44,640 minutes Total Qualifying Outage Time = 60 + 11 = 71 minutes Availability Percentage = (44,640 – 71) / 44,640 * 100 = 99.8% In this example, the Service Credit payable to You, if requested, would be an amount equal to 7 days added to the end of the then-current term.
Total Qualifying Outage Time equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (a) commence upon Xxxxx’s logging an incident ticket upon Service Provider’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage and (b) ends when the affected Core Services is fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. Service Credit If Cisco fails to meet the relevant Service Levels for a given Measurement Period, Cisco will issue a credit in accordance with the table below (“Service Credit”). The aggregate maximum Service Credit issued by Cisco to Service Provider in a single Measurement Period will not exceed 15 days, whether the Service Credit relates to falling below Control Plane Availability Percentage, Management Plan Availability Percentage, or both. Service Credits may not be exchanged for, or converted into, monetary amounts. If the Control Plane Availability Percentage is: Service Provider may claim Service Credits in an amount equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days If the Management Plane Availability Percentage is: Service Provider may claim Service Credits in an amount equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days Service Level Calculation Example For example, if during a 31-day month, two Qualifying Outages occur—one Qualifying Outage lasting 60 minutes and another Qualifying Outage lasting 11 minutes—then the Service Level for Management Plane will be calculated as described below: Total Service Time = * 31 (days in Measurement Period) * 24 hours * 60 minutes = 44,640 minutes Total Qualifying Outage Time = 60 + 11 = 71 minutes Availability Percentage = (44,640 – 71) / 44,640 * 100 = 99.8% In this example, the Service Credit payable to Service Provider, if requested, would be an amount equal to 7 days added to the end of the then-current term.

Examples of Total Qualifying Outage Time in a sentence

  • For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (a) commence upon Xxxxx’s logging an incident ticket upon Service Provider’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage and (b) ends when the affected Core Services is fully restored.

  • Total Solution Uptime – Total Qualifying Outage Time Total Solution Uptime X 100For the purpose of Infrastructure Availability, qualifying outage time is defined as below:Total Qualifying Outage Time or Downtime means accumulated time during which any of the components/total solution is inoperable within the Scheduled Operation Time but outside the scheduled maintenance time.

  • Total Solution Uptime – Total Qualifying Outage Time Total Solution Uptime X 100For the purpose of Infrastructure Availability, qualifying outage time is defined as below: Total Qualifying Outage Time or Downtime means accumulated time during which any of the components/total solution is inoperable within the Scheduled Operation Time but outside the scheduled maintenance time.

  • For the purpose of application availability, qualifying outage time will be applicable when the ReBIT IT support staff have confirmed that the issue is not related to hardware or OS and it will be defined as below: Total Qualifying Outage Time or Downtime means accumulated time during which any of the components/total solution is inoperable within the Scheduled Operation Time.

Related to Total Qualifying Outage Time

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  • Start-up period means up to 7 Academy Financial Years and covers the period up to and including the first Academy Financial Year in which all age groups are present at the Academy (that is, all the pupil cohorts relevant to the age range of the Academy will have some pupils present).

  • Ramp Period The Ramp Period shall begin on the Effective Date and continue for a period of 3 months following the Effective Date. Commencing with the Effective Date and at all times during the Ramp Period thereafter, Customer will receive the rates, discounts, charges and credits set forth herein and will not be subject to the AVC. Annual Volume Commitment (“AVC”): $360,000 in Total Service Charges (“AVC”) during each contract year of the Term (following the expiration of the Ramp Period).

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  • the qualifying period means the period of 12 years immediately preceding the date of publication of the advertisements referred to in paragraph (A)(iv) above or of the first of the two advertisements to be published if they are published on different dates; and

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  • Net Qualifying Capacity has the meaning set forth in the CAISO Tariff.

  • Qualifying Acquisition has the meaning specified in Section 5.03.

  • Qualifying week means the 15th week before the expected week of childbirth.

  • New Non-Qualifying Jobs means the number of Non-Qualifying Jobs, as defined in 34 TEXAS ADMIN. CODE Section 9.1051(14), to be created by the Applicant after the Application Approval Date in connection with the project which is the subject of its Application.

  • Run-out Period means a period after the close of a Plan Year or other period during which Participants in a flexible spending arrangement (FSA) may request reimbursement for expenses incurred during the Period of Coverage.

  • Qualifying position means one or more jobs with one or more participating public em-

  • Risk Period means the period that the Landlord [in its absolute discretion]21 decides, being a minimum of [three] years and a maximum of [five]22 years, starting on the date of the relevant damage or destruction;

  • Adjusted Term SOFR Rate means, for any Interest Period, an interest rate per annum equal to (a) the Term SOFR Rate for such Interest Period, plus (b) 0.10%; provided that if the Adjusted Term SOFR Rate as so determined would be less than the Floor, such rate shall be deemed to be equal to the Floor for the purposes of this Agreement.

  • Adjusted Total turnover means the turnover in a State or a Union territory, as defined under sub-section (112) of section 2, excluding the value of exempt supplies other than zero-rated supplies, during the relevant period;

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