Total Qualifying Outage Time definition
Total Qualifying Outage Time equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (a) commence upon ▇▇▇▇▇’s logging an incident ticket upon Service Provider’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage and (b) ends when the affected Core Services is fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. Service Credit If Cisco fails to meet the relevant Service Levels for a given Measurement Period, Cisco will issue a credit in accordance with the table below (“Service Credit”). The aggregate maximum Service Credit issued by Cisco to Service Provider in a single Measurement Period will not exceed 15 days, whether the Service Credit relates to falling below Control Plane Availability Percentage, Management Plan Availability Percentage, or both. Service Credits may not be exchanged for, or converted into, monetary amounts. If the Control Plane Availability Percentage is: Service Provider may claim Service Credits in an amount equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days If the Management Plane Availability Percentage is: Service Provider may claim Service Credits in an amount equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days Service Level Calculation Example For example, if during a 31-day month, two Qualifying Outages occur—one Qualifying Outage lasting 60 minutes and another Qualifying Outage lasting 11 minutes—then the Service Level for Management Plane will be calculated as described below: Total Service Time = * 31 (days in Measurement Period) * 24 hours * 60 minutes = 44,640 minutes Total Qualifying Outage Time = 60 + 11 = 71 minutes Availability Percentage = (44,640 – 71) / 44,640 * 100 = 99.8% In this example, the Service Credit payable to Service Provider, if requested, would be an amount equal to 7 days added to the end of the then-current term.
Total Qualifying Outage Time equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (i) commence upon Our logging an incident ticket upon Your notice to Us of the outage with sufficient information for Us to confirm the outage and (ii) ends when the affected Core Services is fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. Service Credit If We fail to meet the relevant Service Levels for a given Measurement Period, We will issue a credit in accordance with the table below (“Service Credit”). The aggregate maximum Service Credit issued by Us to You in a single Measurement Period will not exceed 15 days, whether the Service Credit relates (i) to falling below Control Plane Availability Percentage, Management Plan Availability Percentage, or both, or (ii) single-tenancy or multi-tenancy Control Plane and/or Management Plane. Service Credits may not be exchanged for, or converted into, monetary amounts. If the Control Plane You may claim Service Credits in an amount Availability Percentage is: equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days If the Management Plane You may claim Service Credits in an amount Availability Percentage is: equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days Service Level Calculation Example For example, if during a 31-day month, two (2) Qualifying Outages occur—one Qualifying Outage lasting 60 minutes and another Qualifying Outage lasting 11 minutes—then the Service Level for Management Plane will be calculated as described below: Total Service Time = * 31 (days in Measurement Period) * 24 hours * 60 minutes = 44,640 minutes Total Qualifying Outage Time = 60 + 11 = 71 minutes Availability Percentage = (44,640 – 71) / 44,640 * 100 = 99.8% In this example, the Service Credit payable to You, if requested, would be an amount equal to 7 days added to the end of the then-current term.
Examples of Total Qualifying Outage Time in a sentence
For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (a) commence upon ▇▇▇▇▇’s logging an incident ticket upon Service Provider’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage and (b) ends when the affected Core Services is fully restored.