2nd level Sample Clauses

2nd level. If an IPDP proposal is rejected at the 1st level, the certificated staff member may request and shall be granted the opportunity to present his/her case in person to a three member panel: one person selected by the OOEA President; one selected by the Superintendent; and one selected by the OPDC. The panel will meet within ten (10) working days from receipt of the request. The decision of this panel will be returned within five (5) days of the 2nd level meeting and is final.
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2nd level. This level of support is supplied by the Customer. It is generally a set of support engineers / staff member whom has a good working knowledge of Customer’s Network Infrastructure and the manner in which the Supported Products have been deployed into the Network. Typical Tasks for 2nd Level may include: • Interfacing with the 1st Level Customer Care team. • Administration of OS and application. • Daily checking routines defined by 2nd Level support team managers to ensure services are working properly. • Capturing of logs and traces relating to specific faults or problems. • Interfacing with 3rd Level support function. • Isolation of events in a network to a vendor’s specific application or equipment and escalation to the appropriate vendor’s support function (3rd line support). • Incident investigation and basic diagnosis, and classification of faults. • Workaround and temporary fixes without any change to application code. These may include failover procedures to ensure a faulty unit is taken out of service and a working stand-by unit is made active. • Monitoring of patch installation by 3rd Level support – in the event that 2nd Level support is not able to perform the patch installation themselves. • Creating job orders for planned activities. • Coordinating internal activities inside Customer which may require for fault resolution. • Assisting 3rd Level support during testing and validation of fixes. • Performing System and Application Backup procedures. • System Configuration Change management owner. • Owner of the test system – if relevant.
Sample 1

Related to 2nd level

  • Sound Level Company will take all reasonable measures to reduce to a minimum vibrations that may cause damage to any equipment, structure, building or portion of any building whether on the Premises, Common Use Areas, or located elsewhere on the Airport, and to keep the sound level of its operation as low as possible.

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Formal Level A. Level I:

  • Level IV a. If the grievant is not satisfied with the disposition of his/her grievance at Level III, he/she may file the grievance within five (5) days of the Level III response for transmittal to the Board.

  • Level I If the grievance is not resolved through informal discussions, the supervisor shall give a written decision on the grievance to the parties involved within ten (10) days after receipt of the written grievance.

  • Level II In the event the grievance is not resolved in Level I, the decision rendered may be appealed by the Union to the Superintendent of schools, provided such appeal is made in writing within (20) twenty days in person after receipt of the decision in Level I. If a grievance is properly appealed by the Union to the Superintendent, the Superintendent or designee shall set a time to meet regarding the grievance within fifteen days after receipt of the appeal. Within (20) twenty days after the meeting, the Superintendent or designee shall issue a decision in writing to the Union.

  • Informal Level Before filing a formal written grievance, the grievant shall attempt to resolve it by an informal conference with the grievant's immediate supervisor.

  • Formal Levels 14.3.1 Step 1.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Hearing Levels Level 1. An employee and/or Association having cause for a complaint shall, within twenty (20) days of its occurrence or knowledge of its occurrence, file a grievance form (Appendix C) with the immediate supervisor. An Association representative may participate if requested by the employee. A copy of the grievance form shall be given to the Association by the grievant at the time of filing. The immediate supervisor shall issue a decision within ten (10) days to the grievant and a copy filed with the Association by the immediate supervisor. After the filing of the grievance, an extension of up to ten (10) additional days shall be granted at the request of either party.

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