Accountability and Grievance Process and Policies. In addition to providing input to the operation of the PROGRAM, the Community Advisory Board is also tasked with the on-going review of the CONTRACTOR’S ability to effectively administer its Operational Plan and Good Neighbor Policies. In the event that the Community Advisory Board finds concerns over the CONTRACTOR’s implementation of the program, the following processes and policies will be enacted to allow the CONTRACTOR to make corrective actions toward such grievances: • Once a grievance has been filed, CONTRACTOR and Advisory Board will create, at the meeting in which the grievance is filed, an action- plan to resolve the issues by the next regularly scheduled Advisory Board meeting; • At the next meeting, the action plan’s outcomes will be reviewed to determine if the issue has been resolved; • If the issue has not been resolved, but the CONTRACTOR has provided evidence of a good faith effort to follow the course of actions outlined on the plan, they will be given an additional 90- days to enact an alternative plan; • If the issue has not been resolved and the CONTRACTOR has not demonstrated or provided evidence of following the course of actions outlined in the plan, a formal complaint will be sent to the COUNTY for investigation and possible termination of the CONTRACT. The COUNTY shall have a plan for operation of the Year Round Emergency Shelter/Multi-Service Center if the CONTRACTOR is terminated by the COUNTY, including failure to enforce plan components such as Good Neighbor Policy, bed reservation requirements, no walk-up policy, etc. Additionally, law enforcement will have the ability to bring forward CONTRACTOR non-performance directly to the COUNTY.
Accountability and Grievance Process and Policies. In addition to providing input to the operation of the Year Round Emergency Shelter Program, the Shelter Advisory Boards are also tasked with the on‐going review of the Mercy House’s ability to effectively administer its Operational Plan and Good Neighbor Policies. In the event that a Shelter Advisory Board finds concerns over the Mercy House’s implementation of the program, the following processes and policies will be enacted to allow the Mercy House to make corrective actions toward such grievances:
Accountability and Grievance Process and Policies. In addition to providing input to the operation of the Costa Mesa Bridge Shelter Program, the Shelter Advisory Board is also tasked with the on-going review of the MOPS, working with the City and the Shelter Operator to evaluate and refine the MOPS to improve the program outcomes.
