Annual Support and Maintenance Fee. The Support and Maintenance Fee is also referred to herein as “Annual Support Charge” or “ASC”. In exchange for Support and Maintenance Services to the Licensee as set forth in paragraphs 3.1 and 4.1 above, Licensee agrees to pay ISx Vendor or, if ISx Vendor is incapable or unwilling to invoice and collect payments, ISx Inc an Annual License Charge (in EUROs) as detailed in Exhibit A within thirty (30) days of the Effective Date of this Agreement, which amount will cover the Support and Maintenance Services for the Initial Support and Maintenance Period. Thereafter, on of before each yearly anniversary of the Effective Date of this Agreement, Licensee will be required to make additional ASC payments to ISx Vendor, which amounts will be in payment of the Support and Maintenance Fee. Failure to pay the ASC will remove any obligation from ISx to provide any additional enhancements, updates or upgrades. The obligation to provide Support and Maintenance Services hereunder is conditioned upon ISx first receiving complete payment of the Support and Maintenance Fee. ISx reserves the right to increase the Annual Support and Maintenance Fee during any subsequent Support and Maintenance Period by providing Licensee with written notice at least ninety (90) days prior to the scheduled end of the then current Support and Maintenance Period; provided however, that Licensee may choose not to continue their right not to receive Support and Maintenance Services by providing ISx with written notice no less than thirty (30) days prior to the scheduled end of the then current Support and Maintenance Period.
Annual Support and Maintenance Fee. The purchase price for providing the maintenance services is according to the latest XXXXXXX-XXXXXX pricelist. Unless otherwise agreed in writing between the Buyer and XXXXXXX-XXXXXX, the annual fee is subject to adjustment. The Buyer may purchase multiple years of maintenance to lock in current annual fee, which would be payable each year.
Annual Support and Maintenance Fee. Support and Maintenance Fees Year(s) 1 to 5: Annual Maintenance and Support begins at the date of go live (Start Date) and will be prorated to include the remainder of 2019 using the Year 1 rates cited below. For the purposes of the Annual Maintenance and Support, Year 1 begins Jan 1, 2020. Annual increases will be governed as follows: Year 1: 2.5% maximum increase Year 2: 2.5% maximum increase Year 3: 2.5% maximum increase Year 4: 3.0% maximum increase Year 5: 3.0% maximum increase YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 CIS Infinity $ 71,094 $ 72,871 $ 74,693 $ 76,934 $ 79,242 Xxxxxxxx.Xxxx $ 12,500 $ 12,813 $ 13,133 $ 13,527 $ 13,933 Xxxxxxxx.Xxxxxx $ 12,500 $ 12,813 $ 13,133 $ 13,527 $ 13,933 Xxxxxxxx.XX $ 12,000 $ 12,300 $ 12,608 $ 12,986 $ 13,375 Total $ 108,094 $ 110,796 $ 113,566 116,973 $ 120,482 Exhibit 2
Annual Support and Maintenance Fee. The total Support and Maintenance Fees outlined for year 1-6. Maintenance enQuesta Year 1 $0 Year 2 $101,558 Year 3 $104,604 Year 4 $107,742 Year 5 $110,975 Year 6 $64,304 Maintenance Capricorn Year 1 $0 Year 2 $46,250 Year 3 $47,638 Year 4 $49,067 Year 5 $50,539 Year 6 $52,055 *Hosting fees are outlined in the Hosting Services Agreement Schedule SMA-3 Standard Support and Maintenance Services – Standard Guidelines [Under Separate Cover] Hosting Service Agreement This Hosting Service Agreement (the “Agreement”), is entered into on November 1, 2023 (the “Effective Date”) by and between the City of Wilmington ("Customer") and Systems & Software, Inc. ("S&S").
