Billing Disagreement or Adjustment. The department will contact CLS to resolve any overcharges, erroneous charges, fraudulent charges, and any general dispute or conflicts. The department will be held responsible for any fraudulent charges generated by the department employees. If a credit is due or item is returned, the catering vendor will issue a credit memo; the department will not request or accept cash back. The CLS contact for questions is: Xxxxxx Xxxxxxxxx, 000-000-0000.
Billing Disagreement or Adjustment. In the case of a billing disagreement or adjustment, I am responsible to initiate and complete necessary action. I will work directly with the Bank and/or the merchant/vendor to resolve disagreements and make any needed adjustments. In the case of billing disagreements, payments to the Bank will not be delayed. If a credit is due, I will instruct the merchant to issue a VISA credit memo. I will not request or accept cash back from the merchant/vendor when an item is returned or a credit is due.
Billing Disagreement or Adjustment. In the case of a billing dispute or adjustment that cannot be resolved with the vendor, the department will work directly with the bank online or by phone for resolution, within 60 days of the statement date. The bank will mail the necessary forms to the cardholder to file a written dispute.
Billing Disagreement or Adjustment. In the case of a billing dispute or adjustment that cannot be resolved with the vendor, the custodian will work directly with the bank online or by phone for resolution, within 60 days of the statement date. Accountability and Procedures: I will protect and control the VISA card at all times. I will retain physical custody of the card and will ensure that it is kept in a secure location. I will collect and submit all receipts with accompanying reconciled statement to the Business Center for processing. I will ensure that appropriate supporting documentation is obtained per Fiscal Policy. I will maintain an activity log and submit with accompanying reconciled statement for processing. The activity log must contain date of purchase, vendor name, what was purchased, business purpose and the amount. A Travel & Expense Activity Log form is available on the Procurement Card website. If an alternate log format is used, it must contain all of the above information. I will retain all backup documentation for the procurement card for 6 years. When the VISA card is used with a grant, I will retain the backup documentation for 3 years after the ending date of the grant. Travel & Expense Card Agreement Reset Form PCMM-Accounts Payable Loss, Theft or Fraud: If the card is lost, stolen, or has a fraudulent charge I will immediatley notify the Procurement Card Program Administrator at 000-000-0000 and US Bank at 0-000-000-0000 press "*" and speak directly to a customer representative. Card Ownership: I understand that the VISA Purchasing Card belongs to the Bank and I will surrender it immediately when notified either by the Bank or the OSU Payables Manager. Account Manager Responsibilities: Accountability and Procedures: I will verify all receipts accompany the reconciled statement and the statement is signed by the Budget Authority. I will verify that the monthly statement and transaction receipts are scanned into Nolij. I will review transactions for FIS Policy compliance and code them appropriately. I will document any identified noncompliance and corrective action taken. I will distribute charges through Banner PCard Module (FAAINVT) on a monthly basis. I will process any necessary corrections to posted transactions by Journal Voucher. If the original receipts or user agreements should be needed for audit purposes, I will coordinate efforts with Accounts Payable and obtain documents from the departments. Card Custodian Signature: Date Field Printed Name: Account Mana...
Billing Disagreement or Adjustment. In the case of a billing disagreement or adjustment, I am responsible to initiate and complete necessary action. I will work directly with the bank and/or the merchant/vendor to resolve disagreements and make any needed adjustments. In the case of billing disagreements, payments to the bank will not be delayed. If a credit is due, I will instruct the merchant to issue a card credit memo. I will not request or accept cash back from the merchant/vendor when an item is returned or a credit is due. USER RESPONSIBILITIES: By signing this agreement as designated user, I, the Card Custodian, understand that the issuance of a Procurement Card represents Oregon Tech’s trust in me and authorizes me to use the Procurement Card to make purchases of goods and services on behalf of a department of Oregon Tech. I understand the responsibility to safeguard state assets and I agree to the terms and conditions below:
