Booking and Scheduling of Trips Sample Clauses

Booking and Scheduling of Trips. Travel bookings from passengers may be received via App, website or telephone, email, SMS, social media platforms, to the call centre. The Operator must use its best endeavours to fairly accommodate as many requests for travel, as is reasonably possible. Where a passenger’s travel request cannot be accommodated at their preferred time, the Operator must inform the passenger accordingly and suggest alternative time periods for accommodating such request. Travel bookings must be made at least twenty-four (24) hours in advance of their requested time of travel and scheduled on a first come first serve basis. The passengers should indicate what their preferred time of travel would be. The system will determine what is possible, which may be a slight deviation of the request based on what is the most effective way to move passengers. A proposed time must be conveyed to the passenger before the trip is confirmed. Where travel bookings are made more than seven (7) Days prior to the date of requested time of travel, passengers must be advised to re-confirm the status of their travel request, (either via the App or Call Centre), at least twenty-four (24) hours in advance of their requested time of travel. If the passenger does not re-confirm his/her travel arrangements with the Operator as aforesaid, such travel request may, subject to any late booking allowance that may be accommodated depending on seat availability, be removed from the schedule. Passengers will be issued with a pin or other appropriate identifier as confirmation of their booking. This may be done either via the App or, if the booking was made through the Call Centre, via SMS. The Operator must request the pin or appropriate identifier from the passenger to ensure that the correct passenger is picked up. The design and wording of the trip confirmation document or ticket shall be as agreed with the City from time to time but shall contain, at a minimum the following information: • Reference to the conditions of carriage; • Date of issue and validity period; • Fare, payment details and route description and DRAFT • Passenger details.
Sample 1
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