Breakdown Maintenance Support Sample Clauses

Breakdown Maintenance Support. In the event of any fault/problem, Reliance, as part of O&M activity, shall undertake trouble-shooting as per the processes and procedure laid down in the Maintenance Procedure Manual for such Products and make effort to resolve the issue prior to lodging the CSR with the Vendor. However, for Critical and Major problems CSR shall be lodged simultaneously with the Vendor besides carrying out the internal trouble-shooting process. In order to facilitate Vendor for providing best services, Reliance shall carryout the following: • Performing day to day in-house basic maintenance and Network Operations as per OA&M; • Monitoring network and system alarms; • Performing diagnosis in accordance with instructions provided by Vendor and carryout the initial remedial action including the Remote Dial-up Diagnosis; • Operating and controlling Reliance’s internal help desk for logging and tracking fault inquiries, prioritizing events, and escalating as required to Vendor’s Technical Support Team; and • Gather data whatever required for Vendor to provide technical support. In the event of CSR raised by Reliance for Breakdown Maintenance Vendor shall ensure resolution of the problems/faults as per the procedure indicated in the CSR Handling within the resolution time as specified in Clause 19.7.4. Vendor, as part of resolution activities, shall ensure minimum of the following: • Troubleshoot problems using diagnostic utilities; • Diagnosis of routine hardware/software problems; • Provide advice on how to detect and resolve hardware problems; • Advise on issues requiring hardware replacements; • Diagnosis of issues related to interoperability; • Analysis of trace/log/dump/operational measurement information; • Root Cause Analysis of emergency incidents; • Identify and resolve code level problems as per severity levels as specified hereinabove; • Test and release code corrections; • Provide regular on-going updates and upgrades; and • Provide case resolution and agree closure.
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Related to Breakdown Maintenance Support

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Maintenance and Support Licensee is solely responsible for providing all maintenance and support to its customers of the Licensed Products. Licensor has, and shall have, no obligation to provide any maintenance or support to Licensee or any of Licensee’s customers with respect to any Technology and/or Licensed Products.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Maintenance and Support Services Distributor shall provide Maintenance and Support Services to all of its Customers of Licensed Software as set forth in Sections 3.4(a) and 3.4(b) below. Distributor may require Customers to provide the own First-Line Support: however, in no event shall Siebel be responsible for First-Line or Second-Line Support. Subject to Distributor's payment of the Maintenance Fees set forth in EXHIBIT A Siebel shall provide Third-Line Support to Distributor in accordance with Siebel's then current Maintenance and Support Services Policy. Distributor shall be responsible for all support related to the Value Added Offering.

  • Support and Maintenance RSA agrees to provide the maintenance and support specified in this Support Agreement and You agree to pay RSA's then-current annual support fee ("Support Fee").

  • Software Maintenance The Vendor represents and warrants that the Software delivered to the escrow agent pursuant to subsection 11.7 for redelivery to the Owner pursuant to the Escrow Agreement will be in a form suitable for reproduction by the Owner and will include the full Source Code language statement of the Software as used by the Vendor sufficient to allow maintenance and modification.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Maintenance Services Subject to the terms of this Exhibit and Licensee's payment of all Maintenance fees, MyECheck will provide the following:

  • Maintenance, Etc The Company will maintain, preserve and keep, and will cause each Consolidated Subsidiary to maintain, preserve and keep, its properties which are used in the conduct of its business (whether owned in fee or a leasehold interest) in good repair and working order, ordinary wear and tear excepted, and from time to time will make all necessary repairs, replacements and renewals as the Company may determine to be appropriate to the conduct of its business.

  • Maintenance Training 16.8.1 The Seller will provide maintenance training for the Buyer’s ground personnel as further set forth in Appendix A to this Clause 16. The available courses will be as listed in the Seller’s Customer Services Catalog current at the time of the course. The practical training provided in the frame of maintenance training will be performed on the training devices in use in the Seller’s Training Centers.

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