Common use of Call-in Procedure Clause in Contracts

Call-in Procedure. “Call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in purposes, employees will be called in accordance with 22.11(C)(3) or 22.11(C)(4). Once an employee accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. The parties agree to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time of the call for each location shall be utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “Call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For The following call-in purposesprocedure shall apply in each facility as amended in the letters of understanding herein, or as amended locally by mutual agreement of the parties. The Employer shall maintain a list of all employees will who wish to be called in accordance with 22.11(C)(3) or 22.11(C)(4for extra shifts (not in overtime). Once an Each employee accepts shall indicate her availability every four weeks on a shift(s), it cannot be cancelled schedule provided by the employee unless prior authorization Employer (covering the same period as the posted schedule.) This availability sheet shall not change once it has been given by posted, unless mutually agreed. Failure to submit availability will result in those employees not being called in. Employees on the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a list who have indicated availability shall be called for each call-in basis. Thereforein this order, a substitute employee who does not work the minimum number and in order of required call-in shifts shall lose his/her facility seniority and his/her employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as followswithin each group: i. Shifts at Ventures, Downtown Centre All Reduced Full-time and Regular Part Timers or employment Supports shall be filled pursuant to sub article 22.11(C)(3)in the case of the kitchen or recreation by classification. ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees All Casual Part Timers iii. Employees eligible for overtime who have not advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the locationindicated availability, in order of seniority. A call-in sheet will be completed for each call-in. Each call will be indicated on the call-in sheet, provided and how the call was answered, as either "worked," "no answer," or, "refused". If more than one shift is available, all available shifts will be offered to each employee (if qualified) and the employee would may select which of those shifts she will accept, and the remaining shifts will be filled by continuing the call-in. If an employee indicates availability, and consistently is not work available when called, the Employer may remove the employee from the call-in excess of fortylist for the next schedule. “Consistently not available,” shall mean a call-four (44) hours per week as in is refused three times during the schedule. If a result of accepting call-in is answered by another person or an answering machine, the Employer shall leave a message that a call-in is available hours, unless proper authorization is given. 4and for what shift. The parties agree Employer will continue its efforts to fill the staff shortage. If an employee responds to a message and accepts the call-in prior to it being filled, she shall be assigned the vacancy. Many part-time staff have regularly scheduled shifts at multiple facilities covered by this agreement. Their first commitment is to those shifts. If an employee who was not scheduled to work and had indicated they were available is missed such employee shall either: i. If the call was made by a member of the bargaining unit, be offered the next call-in for which she is available. If the missed shift would have resulted in overtime, the employee may have the option of working one and one- half (1.5) times the amount of hours; however, all hours will be paid at the employee’s regular rate; no overtime rate will be paid, or ii. If the call was made by a management or office employee, the worker shall be scheduled to work as an extra at a time mutually agreed between the Employer and the Employee, and will be compensated according to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time conditions of the call for each location shall be utilized to fill all hours of work that become available over and above the regularly scheduled hourscall-in shift. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “Call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in purposes, employees will be called in accordance with 22.11(C)(3) or 22.11(C)(4). Once an employee accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. The parties agree to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm The scheduling system availability at the time of the call for each location shall be utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm scheduling system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm scheduling system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “Call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in purposes, employees will be called in accordance with 22.11(C)(3) or 22.11(C)(4). Once an employee accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her their seniority and his/her their employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- call-in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. The parties agree to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm The scheduling system availability at the time of the call for each location shall be utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm scheduling system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm scheduling system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “Call-In” refers in is defined as an employee called into work to shifts that are not regularly scheduled and are assigned less than 14 days in advance replace another absent employee. The Employer shall maintain a list of employees who wish to be available for casual call-ins. Employees on the shift start date. 1. For call-in purposes, employees will list shall be called in accordance order of seniority beginning with 22.11(C)(3) the most senior employee until the staff shortage is filled. Each call will be indicated on that call-in sheet as to “worked", "no answer" or 22.11(C)(4)"refused". Once Succeeding call-ins will commence with the person listed below the last person to accept the call, and so on, on a rotational basis. "No answer" and if “refused” shall be counted as "worked" for the purpose of call-in rotation. The Employer shall by-pass an employee accepts on the list who would be eligible for overtime premium if called into work until such time as all employees who are available would be eligible for overtime pay. Many part-time staff have regularly scheduled shifts. Their first commitment is to those shifts. The Employer shall maintain a shift(s)list of employees who wish to be available for casual call-ins. Employees who do not wish to be called-in may remove their names from the list. Employees who are not available for short periods of time may indicate on the list, it cannot be cancelled by in writing, their availability. Employees on the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on list who refuse a call-in basisthree (3) times in a three (3) month period or less shall have their names removed from the list for the following six (6) week period. Therefore, a substitute employee who does not work the minimum number of required call-Call in shifts shall lose his/her seniority and his/her employment opportunities shall be terminated, pursuant to Article 15.03(i)done in the following order: 1. Straight time by seniority within the required classification. 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during Overtime by seniority within the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filledrequired classification. 3. In the event there are available hours which the Employer intends to fill at VenturesStraight time, Downtown Centre or Employment Supports the Employer shallbargaining unit wide, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of by seniority, provided for those trained in the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is givenrequired classification. 4. The parties agree Overtime, bargaining unit wide, by seniority, for those trained in the required classification. Opportunities provided by the employer for employees to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time of the call for each location be trained in other classifications shall be utilized to fill all hours of work that become available over and above the regularly scheduled hoursoffered by seniority. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “Call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance a) The Employer shall maintain a list of employees for the shift start date. 1. For purpose of call-in purposes, employees will be called in accordance with 22.11(C)(3) or 22.11(C)(4). Once an employee accepts a shift(s), it cannot be cancelled which is available for inspection by the employee unless prior authorization has been given by Union. All employees working less than seventy-five (75) hours bi-weekly shall be eligible for call-ins. Employees on the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment list shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, called in order of seniority, provided beginning with the most senior employee, until the staff shortage is filled. b) Succeeding call-ins will commence with the person listed below the last person to accept a call-in, and call-ins will continue on this basis through the whole list. An employee who is not Residence, whose line is busy, who does not answer or accept a call-in or who is already scheduled to work, shall not be called again until her name comes up again in the rotation. c) Where applicable, if a call-in is answered by an answering machine, the Employer shall leave a message that a call-in is available and for what shift, before hanging up. The Employer will continue its efforts to fill the staff shortage, but if the employee would not responds ready to work prior to the call-in excess of fortyvacancy being filled, she shall be permitted to take the call-four (44) hours per week as a result of accepting the available hours, unless proper authorization is givenin. 4d) The Employer shall bypass on the list an employee who would otherwise become eligible for overtime rates of pay for the call-in. The parties agree to Where overtime is required, and where the following procedure to Employer determines it will fill available hours not filled pursuant to subthe vacant shift, it will call employees on the call-article 22.11(C)(3): TriCarm availability at in list. In such a case the time of the call for each location shall call-in protocol set out above will be utilized to fill all hours of work that become available over and above the regularly scheduled hoursused. a. STEP 1: In e) Once an employee accepts the event there are available hours which call-in shift, she is responsible to report for the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hoursshift. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “CallThe Employer will offer employees work opportunities, which arise after the schedule is posted, on a rotating basis in accordance with this sub-In” refers to shifts that article. a. To begin the rotating system, the Employer will create three (3) separate lists for each classification. Such original lists will be by seniority. Each classification will have an A list, a B list and a C list. The A list will show part-time employees. The B list will show full-time employees who are not regularly scheduled and are assigned to work less than 14 days seventy-five (75) hours per bi-weekly pay period. The C list will show part-time employees who work in advance other classifications, but who are, in the Employer’s opinion, qualified and capable of performing the work of the shift start dateclassification for which the list has been prepared. It is understood that these employees will receive a minimum of four (4) hours orientation at the probationary rate as an extra. They will be expected to be reasonably available for call-in. If the employee refuses three (3) consecutive call-ins, they will be removed from the C List. 1. For call-in purposesb. If a work opportunity becomes available, employees the first name on the A list will be called in accordance with 22.11(C)(3) by telephone. The employees must provide the Employer a telephone number by which they can be reasonably contacted. If the employee does not accept the work opportunity, or 22.11(C)(4)is not immediately available to respond to the offer, the next person on the list will be called. For clarity, an employee who does not receive the call directly is not immediately available. Once an employee accepts a shift(s)has accepted the work opportunity, it cannot be cancelled by the employee unless prior authorization process ceases. The individual offering the work opportunities must clearly indicate the call in procedure has been given by the Manager. (i.) ceased at this point. The parties recognize next opportunity that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts arises will not be offered to the next person on the A list. Once the last person on the list has been called, the first person on the list will be the next person to be called. If all the part-time employees on the A list have been called, and the work opportunity continues, employees from the B list will be called. The calls will follow a similar process to that set out for calling the A list. For clarity, if a work opportunity is filled from the B list or C list, the next opportunity always begins with the A list, with the first name to be called the employee immediately following the last employee called. c. No employee will be eligible for a call in if they are already scheduled to work, and the scheduled work during would conflict with, or overlap with the available hourscall in work, to employees on vacation or other approved leave or to employees if an overtime situation would be created. Employees working shifts of less than seven and one-half (7½) hours and who have not advised of provide their availability to work shifts of up to seven and one-half (7½) hours prior to the start of the schedule, will be included on the A list for call in purposes. d. If the shift Employer has called through the list, and the work opportunity remains, it is to the Employer as to how, or if, the work opportunity will be filled. Preferential consideration will be given to those employees who, when they were called, were not immediately available to respond to the offer, but who subsequently indicated they were available. If the work opportunity is still vacant, the Employer may consider extending a short shift, if such extension would provide appropriate coverage. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- e. If an employee has been called in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as for a result of accepting the available hours, unless proper authorization is given. 4. The parties agree to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time of the call for each location shall be utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above shift through this procedure, the available hours shall shift will only be offered, in order of seniority, cancelled if the individual is no longer required to employees from outside perform the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hourswork.

Call-in Procedure. “Call-In” refers a. Where a shift is short due to shifts that are not regularly scheduled absenteeism and are assigned less than 14 days in advance of the shift start datemanager or designate deems it necessary, all reasonable effort will be made to attempt to replace the absent employee or employees. 1. For b. The Employer shall maintain a list of part-time employees to be available for call-in purposes, employees will be called in accordance with 22.11(C)(3) or 22.11(C)(4)replacement. Once an employee accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a callFull-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to time employees who are not scheduled for ten (10) shifts in a two (2) week pay period may have not advised of their availability for the shift names added to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, list. This list shall be posted in order of seniority, provided . Employees on the employee would not work call-in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. The parties agree to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time of the call for each location list shall be utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, called in order of seniority, to seniority beginning with the most senior employees assigned to until the unit in accordance with their availability staff shortage is filled. Each call will be indicated on the TriCarm call-in sheet as to “worked”, “no answer”, “message left”, “refused”. If the employee’s telephone is answered by a recording device or service or paging system, provided that the Employer shall advise of the call-in opportunity, or leave a call back number. The Employer shall continue the call-in process. If the employee called, having been left a message or a call back number, calls the Employer before the call-in is filled, and accepts the work, the employee will be given the call-in. If more than one employee has been left a message, or a call back number, the first employee to return the call and accept the work receives the work. Regardless, if the work has been accepted, by another employee, employees calling back have lost the opportunity. If the employee’s telephone has been answered by a recording device or service, or a paging system, the call-in sheet will show “no answer”, “message left”. The Employer shall bypass an employee on the list who would not work two consecutive shifts be eligible for overtime premium if called into work, until such time as all employees that are available would be eligible for overtime pay. For clarification this call-in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hoursprocedure is not rotational. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “Call‌ (a) Casual employees and regular part-In” refers time employees who wish to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in purposes, employees will be called for casual shifts must provide their availability to the Employer in accordance with 22.11(C)(3) or 22.11(C)(4). Once an employee accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled writing three times annually as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3)(1) January 1 – 7 for period February through May;‌ (2) May 1 – 7 for period June through September; and (3) September 1 – 7 for period October through January. ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4(b) except that available shifts will not be offered to employee already scheduled to work during the available hours, to Casual employees on vacation or other approved leave or to employees who have not advised of their must provide reasonable availability for the shift to be filledincluding nights and/or weekends. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4(c) offer the hours to employees already Employees will be called and/or scheduled to work fewer hours that day at the location, in order of seniority, regular part-time employees first and then casual employees. (d) Casual employees will only be pre-scheduled for shifts once regular part-time employees have been offered the shifts and provided no overtime results. (e) Casual and regular part-time employees may not change their stated availability once submitted, except in circumstances deemed acceptable to the employee would not work Employer. (f) Casual employees who wish to be unavailable for a period in excess of fortytwo weeks must apply to the Employer in writing for an unpaid leave of absence a minimum of four weeks in advance of the start date of the desired leave. The Employer will not unreasonably deny such requests for leave of absence. (g) Casual and regular part-four time employees who submit availability must provide contact information where they can be reached two hours before and two hours into each shift for which they have stated availability. (44h) If a casual employee fails to answer a call from the Employer during the two hours per week before and two hours into each shift for which he/she has stated availability, the Employer will move immediately to the next eligible casual employee on the seniority list. If a casual employee who does not answer a call during the two hours before and two hours into each shift for which he/she has stated availability does not call back within 30 minutes he/she will be deemed to have refused the shift. (i) A casual employee who answers a call and refuses an offer of a shift within his/her stated period of availability except as a result of accepting the available hours, unless proper authorization is givenlegitimate illness or emergency will be deemed to have refused a shift. 4(j) A casual employee who refuses five shifts during the availability period may be subject to termination but the Employer will have to show cause. The parties agree to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time of the call for each location shall be utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which If the Employer intends to filldiscuss lack of availability with an employee, that employee will have the right to a xxxxxxx present as per Clause 7.7. (k) All calls for filing shifts will be recorded in a call-in log book. The call-in log book will contain: (1) a copy of the current seniority list; and (2) the current casual hours and overtime availability sheets. (l) The call-in log book will record the following: (1) employee called;‌ (2) name of person making the call; (3) shift left vacant; (4) date and time of call; (5) date and time the Employer became aware of the vacant shift; and (6) response to call (e.g. shift declined, no answer, shift accepted). (m) Upon request, the available hours shall first be offered, in order of seniority, to employees assigned Union will have access to the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hourslog book. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “Call-In” refers to shifts that are not regularly scheduled a. The Hospital shall maintain an updated list of all employees indicating their status and are assigned less than 14 days in advance of the shift start date. 1. For call-in purposes, employees will be called in accordance with 22.11(C)(3) or 22.11(C)(4). Once an employee accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, listed in order of seniority, provided by status (full-time or part-time.) This list will be the employee would not work call in excess list, and will be maintained for the purpose of fortycall in for replacement of short-four (44) hours per week as a result of accepting the notice absences, and for other unscheduled available hours, unless proper authorization is given. The list shall be posted. 4b. Employees in a temporary full-time position will be included with full-time employees for the purpose of this list, and vice versa. Part-time employees in a temporary full-time position will maintain their part-time status but will not be scheduled via the hour count, (and for the purpose of call-ins will be listed in order of seniority and will not be called for available shifts except for overtime shifts.) 13.02 The parties agree guiding principle to be followed for the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time utilization of the call for each location shall be utilized to fill all in list is an equitable assignment of hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority. This list shall be used for straight time and overtime call-ins. For straight time call- ins, the part-time employees shall be called first, commencing with the part-time employee listed after the last part-time employee to accept a straight time call-in. For overtime call-ins, the full time employees assigned will be called first, commencing with the full-time employee listed after the last full-time employee to accept an overtime call-in. Part-time employees will be called for overtime shifts after the full-time employees have all been called, commencing with the part-time employee listed after the last part-time employee to accept an overtime call-in. Therefore, the call-in list will record three names: the name of the part-time employee to last accept a straight time call-in, the name of the full-time employee to last accept an overtime call-in, and the name of the part-time employee to last accept an overtime call-in. 13.03 The call-in procedure for all calls will proceed as follows: a. Each call will be indicated on the part-time call in list as to “worked”, “no answer”, or “refused”. “No answer” and “refused” shall be counted as if “worked” for the purpose of call in rotation. b. Succeeding call-ins will commence with the person listed below the last person to accept a call in and so on, on a rotational basis. c. If the call-in is for a straight time shift, the employee will be offered all of the straight time shifts known to be available in the next forty-eight (48) hour period. For call-ins, there shall be no less than eight (8) hours between the finish of one shift and the commencement of the next shift. In the event that the employee called in is not able to accept all of the known shifts that are available due to availability restrictions or because the employee is already scheduled to work for all or some of the shifts, the remaining shifts shall be offered to the unit next person on the list in accordance with their availability the steps outlined above. (Subject to 12.02 d. If the call-in is for an overtime shift, the employee called will be informed of all available shifts and may accept one shift. The remaining shifts will be offered to the next employee on the TriCarm systemlist. e. If a call in is answered by voicemail, provided an answering machine, or a pager, the Employer shall leave a message that a call in is available and for what shift, before hanging up. The Employer shall continue in its efforts to fill the staff shortage, but if the employee would not responds ready to work two consecutive shifts that are prior to the call in excess of thirteen (13) hours combined or vacancy being filled, he shall be permitted to take the call in excess of forty-shift. a. Overtime will be distributed by seniority to all employees provided they receive the minimum four (444) hours per week as a result of accepting the available hourshour call-in. b. STEP 2: Where Overtime of less than four (4) hours may be offered to existing Officers already on duty by seniority, with the available understanding that the most junior employee on duty may be required by the Hospital to stay if other senior employees decline the work. c. During unforeseen circumstances where the overtime of less than four (4) hours cannot be filled utilizing the above procedureextends beyond four (4) hours, the available hours shall be offered, Hospital will make every reasonable effort to utilize the call-in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hoursprocedure.”

Call-in Procedure. “Call(a) All call-In” refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For ins will be made using a seniority based call-in purposeslist. (b) A system of rotating, descending order will be applied starting with the person immediately below the person on the list to accept the last call-in shift. (c) All call-ins must be accepted directly by the employee. (d) Any person on the call-in list who’s acceptance would result in overtime pay shall be by-passed until the entire list is exhausted and no other person is available. (e) If a full shift becomes available, it will be first offered to the senior person working the half shift (on the same shift). If the person working the half shift accepts the full shift, the call-in process shall be implemented to replace the half shift. If the half shift person refuses the full shift, the call-in procedure shall be implemented to replace the full shift. (f) Availability Sheets will be provided in conjunction when each new four week schedule is posted. Such availability sheets will also be used in shift re-allocation. Each part time employee is required to be available to the employer for a minimum of 24 hours per week. All part time employees will be called required to identify shifts, in accordance with 22.11(C)(3) addition to their regularly scheduled shifts, that they will be available to work if called. Failure to accept such shifts or 22.11(C)(4)failure to show up for regular scheduled shifts shall be deemed as a refusal. Three refusals in a four week schedule may result in disciplinary measures and in loss of master scheduled shifts for an appropriate period of time, at which the employee will remain only on the call-in list. Once an employee accepts has fulfilled their obligation to work 24 hours in a shift(s)week no refusals will be noted. 10:05 Overtime for full time Employees shall be paid at the rate of time and one-half for all hours worked in excess of the normal scheduled shifts on an Employee’s scheduled day off, it cannot be cancelled or, in excess of 80 hours during any two (2) week pay period. 10:06 Employees shall take their breaks in the staff room designated for that purpose unless that room is otherwise occupied by mutual consent of the employee unless prior authorization has been given by Employer and the ManagerUnion. (i.a) The parties recognize A mutual is an exchange of off days or scheduled shifts between two (2) Employees. These exchanges shall not be used for the purpose of altering the master schedule. Each request for exchanges must be submitted in writing, signed by both Employees to their immediate supervisor. Approval for weekend exchanges must be received by 4:00 p.m. on Thursday prior to that substitute employees are expected to regularly cover absences on a scheduled and on a call-weekend. Such requests shall not result in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment overtime payment nor be arbitrarily refused. (b) Mutual exchanges shall be terminatedlimited to two (2) exchanges per Employee per four (4) week schedule, pursuant to and any such approved mutual exchange may not be mutualed again. A mutual exchange shall not result in overtime payment notwithstanding Article 15.03(i10.02 (d). 2(c) Mutual exchanges may involve the exchange of “weekend” shifts for “week day” shifts. However, employees are reminded of their obligation under Article 10:02 (e) regarding the expected number of weekends worked during the calendar year. 10:08 Reallocated Shifts (a) Shifts that become are known to be available prior to the schedule being posted will be scheduled by seniority beginning with the most senior and scheduled in descending order and with regard to the availability form on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). iifile with the employer. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts Staff will not be offered have the right to employee already scheduled to work during the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filled. 3refuse such shifts. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. The parties agree to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time of the call for each location shall be utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In the event there are available hours which the Employer intends to fillWhen ever possible, the available hours employer shall first be offered, in order of seniority, to employees assigned to apply the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.principals under Article 10:02

Call-in Procedure. “Call-In” " refers to shifts that are not regularly scheduled and are assigned less than 14 days in advance of the shift start date. 1. For call-in purposes, employees will be called in accordance with 22.11(C)(322.ll(C)(3) or 22.11(C)(422.ll(C)(4). Once an employee accepts a shift(s), it cannot be cancelled by the employee unless prior authorization has been given by the Manager. (i.) i. The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on a call-in basis. Therefore, a substitute employee who does not work the minimum number of required call-in shifts shall lose his/her seniority and his/her employment shall be terminated, pursuant to Article 15.03(i). 2. Shifts that become available on less than fourteen (14) days’ ' notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(322.ll(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(422.ll(C)(4) except that available shifts will not be offered to employee already scheduled to work during the available hours, to employees on vacation or other othE;!r approved leave or to employees who have not advised of their availability for the shift to be filled. 3. In the event there are available hours which the Employer intends to fill at Ventures, Downtown Centre or Employment Supports the Employer shall, prior to utilizing the call- call­ in procedure in sub-article 22.11(C)(422.ll(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of seniority, provided the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is given. 4. The parties agree to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(322. ll(C)(3): TriCarm availability at the time of the call for each location shall be utilized to fill all hours of work that become available over and above the regularly scheduled hours. a. STEP 1: In l:ln the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two worktwo consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.

Call-in Procedure. “Call-In” refers in is defined as an employee called into work to shifts that are not regularly scheduled and are assigned less than 14 days in advance replace another absent employee. The Employer shall maintain a list of employees who wish to be available for casual call-ins. Employees on the shift start date. 1. For call-in purposes, employees will list shall be called in accordance order of seniority beginning with 22.11(C)(3) the most senior employee until the staff shortage is filled. Each call will be indicated on that call-in sheet as to “worked", "no answer" or 22.11(C)(4)"refused". Once Succeeding call-ins will commence with the person listed below the last person to accept the call, and so on, on a rotational basis. "No answer" and if “refused” shall be counted as "worked" for the purpose of call-in rotation. The Employer shall by- pass an employee accepts on the list who would be eligible for overtime premium if called into work until such time as all employees who are available would be eligible for overtime pay. Many part-time staff have regularly scheduled shifts. Their first commitment is to those shifts. The Employer shall maintain a shift(s)list of employees who wish to be available for casual call-ins. Employees who do not wish to be called-in may remove their names from the list. Employees who are not available for short periods of time may indicate on the list, it cannot be cancelled by in writing, their availability. Employees on the employee unless prior authorization has been given by the Manager. (i.) The parties recognize that substitute employees are expected to regularly cover absences on a scheduled and on list who refuse a call-in basisthree (3) times in a three (3) month period or less shall have their names removed from the list for the following six (6) week period. Therefore, a substitute employee who does not work the minimum number of required call-Call in shifts shall lose his/her seniority and his/her employment opportunities shall be terminated, pursuant to Article 15.03(i)done in the following order: 1. Straight time by seniority within the required classification. 2. Shifts that become available on less than fourteen (14) days’ notice shall be filled as follows: i. Shifts at Ventures, Downtown Centre or employment Supports shall be filled pursuant to sub article 22.11(C)(3). ii. Shifts in all other areas shall be filled pursuant to sub-article 22.11(C)(4) except that available shifts will not be offered to employee already scheduled to work during Overtime by seniority within the available hours, to employees on vacation or other approved leave or to employees who have not advised of their availability for the shift to be filledrequired classification. 3. In the event there are available hours which the Employer intends to fill at VenturesStraight time, Downtown Centre or Employment Supports the Employer shallbargaining unit wide, prior to utilizing the call- in procedure in sub-article 22.11(C)(4) offer the hours to employees already scheduled to work fewer hours that day at the location, in order of by seniority, provided for those trained in the employee would not work in excess of forty-four (44) hours per week as a result of accepting the available hours, unless proper authorization is givenrequired classification. 4. The parties agree Overtime, bargaining unit wide, by seniority, for those trained in the required classification. Opportunities provided by the employer for employees to the following procedure to fill available hours not filled pursuant to sub-article 22.11(C)(3): TriCarm availability at the time of the call for each location be trained in other classifications shall be utilized to fill all hours of work that become available over and above the regularly scheduled hoursoffered by seniority. a. STEP 1: In the event there are available hours which the Employer intends to fill, the available hours shall first be offered, in order of seniority, to employees assigned to the unit in accordance with their availability on the TriCarm system, provided that the employee would not work two consecutive shifts that are in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours. b. STEP 2: Where the available hours cannot be filled utilizing the above procedure, the available hours shall be offered, in order of seniority, to employees from outside the Unit who have been orientated to the location, in accordance with their availability on the TriCarm system, provided the employee would not work two consecutive shifts in excess of thirteen (13) hours combined or in excess of forty-four (44) hours per week as a result of accepting the available hours.