CITY Tasks to Support the Sample Clauses

CITY Tasks to Support the. Alarm Program 1. Appointing a CITY Alarm Administrator (“Administrator”) and backup administrator who will be the primary points of contact between CONTRACTOR and CITY. The Administrator(s) is responsible for overseeing CONTRACTOR’s operation of the False Alarm Management Services Program (“Program”) and accessing Program information, as needed, via CONTRACTOR provided online access; 2. Approving or obtaining CITY approval of policies, procedures and materials used by CONTRACTOR in operating the Program, such as clarifications of Alarm Ordinance provisions, preferred responses to standard public telephone inquiries, and routine correspondence format and content; 3. Approving content and format of letters authorizing alarm businesses to provide their alarm user customer data electronically to the program; 4. Monitoring program progress and performance. This will include using our secure internet administrative website to access false alarm processing data and reports. It will also include status meetings with CONTRACTOR, generating management reports from CryWolf, and keeping other CITY managers informed; and, 5. Working with CONTRACTOR to resolve, on a timely basis, any program policy or procedural issue that can adversely affect the program, the program’s efficient and effective operation, or CITY. 6. Requesting or supporting CONTRACTOR’s requests of Alarm Companies, as needed, to provide alarm system information; 7. Administering the Hearing and Appeals process to include: Confirming hearing dates for written appeals submitted by alarm users to CryWolf Processing staff; participating as the Program’s representative in the hearings; and documenting hearing results and ensuring that the results are provided to CryWolf processing staff to update the database. 8. Documenting and communicating false alarms, and deciding to suspend or limit response, as required by the alarm ordinance. 9. Responding to alarm service calls, determining whether calls are false alarms, providing any on-scene communications of alarm related information to alarm users, and for documenting alarm related information within the CAD system; 10. Extracting false alarm call incident data from the CITY CAD System and transferring this data electronically to CONTRACTOR (via CONTRACTOR’s FTP site). The data extraction format will be provided by CONTRACTOR and CONTRACTOR will provide the CITY additional software for automating the daily transfer of alarm incident files to CONTRACTOR; 11. Wor...
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Related to CITY Tasks to Support the

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