CLIENT CONTACT RESPONSIBILITIES Sample Clauses
The CLIENT CONTACT RESPONSIBILITIES clause defines the duties and expectations assigned to the client’s designated point of contact within a contractual relationship. Typically, this clause outlines the requirement for the client to appoint a representative who will communicate with the service provider, provide necessary information, and make timely decisions or approvals related to the project. By clearly establishing these responsibilities, the clause ensures efficient communication, prevents delays, and helps avoid misunderstandings during the execution of the agreement.
CLIENT CONTACT RESPONSIBILITIES. 3.2.1. All materials that the Contractor creates for distribution to any Client or Member shall be culturally and linguistically appropriate to the recipient.
3.2.1.1. The Contractor shall make its written materials that are critical to obtaining services, including, at a minimum, provider directories, enrollee handbooks, appeal and grievance notices, and denial and termination notices available in the prevalent non-English languages. All materials shall be written in English and Spanish, or any other prevalent language, as directed by the Department or as required by 42 CFR 438.
CLIENT CONTACT RESPONSIBILITIES. 3.2.1. All materials that the Contractor creates for distribution to any Client or Member shall be culturally and linguistically appropriate to the recipient.
3.2.1.1. All materials shall be written in English and Spanish, or any other prevalent language, as directed by the Department or as required by 42 CFR 438. The Contractor shall notify all Members and potential Members of the availability of alternate formats for the information, as required by 42 CFR 438.10, and how to access such information.
3.2.1.2. All materials shall be written in easy to understand language and shall comply with all applicable requirements of 42 CFR 438.10.
3.2.1.3. The Contractor shall submit all materials to the Department at least ten (10) Business Days prior to the Contractor printing or disseminating such materials to any Member or Client, unless the Department approves a shorter submission deadline. The Department may review any materials and reserves the right to require changes or redrafting of the document as the Department determines necessary to ensure that the language is easy to understand. The Contractor shall make any required changes to the materials. Once a change is made to the materials, the Contractor shall not use any prior versions of the materials in any distribution to any Client or Member, unless the Department gives express written consent. This submission requirement shall not apply to items that are directed toward and addressed to individual Members.
3.2.1.3.1. DELIVERABLE: Updated client materials including changes required by the Department.
3.2.1.3.2. DUE: Thirty (30) days from the request by the Department to make a change.
3.2.2. The Contractor shall assist any RCCO member who contacts the Contractor, including RCCO members not in the Contractor’s region who need assistance with contracting his/her PCMP and/or RCCO. The Department will provide data to the RCCO on all ACC members for this purpose. If the member does not have a PCMP, the Contractor shall assist the client in identifying a PCMP and making that selection with the enrollment broker.
3.2.3. The Contractor shall create the following materials during the Start-Up Phase:
3.2.3.1. A section of the Department’s ACC Program Member Handbook, that describes the Contractor’s roles, responsibilities and functions that support the ACC Program, how to access the Contractor’s care coordination services and relevant telephone numbers and website addresses. The information in this section shall be...
CLIENT CONTACT RESPONSIBILITIES. 3.2.1. All materials that the Contractor creates for distribution to any Client or Member shall be culturally and linguistically appropriate to the recipient.
3.2.1.1. All materials shall be written in English and Spanish, or any other prevalent language, as directed by the Department or as required by 42 CFR 438. The Contractor shall notify all Members and potential Members of the availability of alternate formats for the information, as required by 42 CFR 438.10, and how to access such information.
3.2.1.1.1. The Contractor shall conduct a community needs assessment to determine which cultural communities are represented in the Medicaid population in the Contractor’s Region, in sufficient numbers to require custom Member materials specific to that cultural tradition.
3.2.1.2. All materials shall be written in easy to understand language and shall comply with all applicable requirements of 42 CFR 438.10.
3.2.1.2.1. Written information provided to Members shall be written, to the extent possible, at the sixth (6th) grade level, unless otherwise directed by the Department. Written information shall be translated into other non-English languages prevalent in the Service Area, and provided in alternative formats to meet the special needs of clients who are visually impaired or have limited reading proficiency. The Contractor shall inform Members that oral interpretation services are available for any language, that written information is available in prevalent languages and how the Member may access interpretation services.
3.2.1.3. The Contractor shall submit all materials to the Department at least ten (10) Business Days prior to the Contractor printing or disseminating such materials to any Member or Client, unless the Department approves a shorter submission deadline. The Department may review any materials and reserves the right to require changes or redrafting of the document as the Department determines necessary to ensure that the language is easy to understand. The Contractor shall make any required changes to the materials. Once a change is made to the materials, the Contractor shall not use any prior versions of the materials in any distribution to any Client or Member, unless the Department gives express written consent. This submission requirement shall not apply to items that are directed toward and addressed to individual Members.
3.2.1.3.1. DELIVERABLE: Updated client materials including changes required by the Department.
3.2.1.3.2. DUE: Thir...
CLIENT CONTACT RESPONSIBILITIES. All materials that the Contractor creates for distribution to any Client or Member shall be culturally and linguistically appropriate to the recipient.