Commercial risk for the Operator Sample Clauses

Commercial risk for the Operator. For the avoidance of doubt, the Operator will not be entitled to any additional funding or payments for any upfront capital, mobilisation or other costs if the Contract is terminated early pursuant to clause 4.1(c) of the Contract. Key Performance Indicators KPI Booking Acceptance Rate Description This KPI aims to ensure that all booking requests for On Demand Services made by customers are accepted Hours measured All hours of operation KPI Calculation 100 x (number of bookings accepted / total number of booking requests) Note: if a customer cancels a booking, it is not considered a booking for the purpose of this KPI KPI Target 95% of all booking requests made by Customers are accepted by the Operator Measurement methodology Measurement starting point First day of each KPI Reporting Period KPI Reporting Period Monthly Measurement unit Percentage rounded to two decimal places Data source Operator data Measurement responsibility Operator with selected audit by TfNSW Reporting frequency Monthly KPI Operator Booking Cancellation Rate Description This KPI aims to ensure that all On Demand Service bookings are delivered Hours measured All hours of operation KPI Calculation 100 x (number of bookings cancelled by the operator / total number of accepted bookings) KPI Target 2% or less of all on demand service bookings are cancelled by the Operator Measurement methodology Measurement starting point First day of each KPI Reporting Period KPI Reporting Period Monthly Measurement unit Percentage rounded to two decimal places Data source Operator data Measurement responsibility Operator with selected audit by TfNSW Monthly Monthly KPI Successful Trips Description This KPI aims to ensure the utilisation of the On-Demand service is optimised in the local community Hours measured All hours of operation KPI Calculation Total number of successful trips delivered in the KPI calculation Period KPI Target Increase in the no. of successful trips in each consecutive period Measurement methodology Measurement starting point First day of each KPI Reporting Period KPI Reporting Period Monthly Measurement unit Whole number Data source Operator data Measurement responsibility Operator with selected audit by TfNSW Reporting frequency Monthly KPI Customer Satisfaction Description Customer Satisfaction means the level of satisfaction with the Operator’s performance as expressed by a representative sample of the Customers (TfNSW to approve) as measured on either App or Survey Hours measu...
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Related to Commercial risk for the Operator

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