Service Review Meetings. 2.1 Either the Authority or the Provider may give notice that a Review Meeting be held if a circumstance stance arises, that reasonably requires discussion between the Parties. Review meetings may be called to discuss the Provider’s performance, data reporting, payment claims, or any other matter relevant to the delivery of this Contract. The Review Meeting shall be held as soon as practicable and not longer than 2 weeks after the notice has been issued.
Service Review Meetings. Xxxx Atlantic will meet and confer with Carrier during the term of this Agreement to review and discuss the Services provided under this Agreement. The times for meetings will be established by mutual agreement of the parties.
Service Review Meetings. 9.1 The Provider will attend monthly service review meetings with the Customer during the early stages of implementation.
Service Review Meetings. Service Review meetings will be held on quarterly basis at the Client’s offices. The issues to be covered will include. · Service performance levels · Support performance levels · Installation performance · Equipment issues · System issues · Compensation issues · Administrative Issues · Security Issues · Changes proposed
Service Review Meetings. 13.1 The Council and SHP nominated representatives and other senior officers as required shall meet monthly in order to review SHP’s performance and any matter in relation to this Agreement in accordance with Schedule 4. The meetings will be chaired by the Council and SHP Representatives on an alternate basis.
Service Review Meetings. Service Review meetings will be held on quarterly basis at the SECP’s offices, if required. The issues to be covered will include (as applicable): Service performance levels Support performance levels Installation performance Equipment issues System issues Compensation issues 4. PROBLEM MANAGEMENT
Service Review Meetings. The Contractor (or his representative) shall meet with a representative of Nexus when required to discuss the performance of the services. BUS SERVICE TENDERING (MINIMUM COST AGREEMENT)
Service Review Meetings. It is the responsibility of the customer to request reports from the supplier a formal review meeting. Any issues arising regarding the provision of the service will be discussed, as well as any changes in service requirements. The following personnel will be required to attend the Service Review meetings: THE SUPPLIER Name Title Xxxx Xxxxxxxxxx Managing Director THE CUSTOMER Name Title There will be occasions when additional attendees may be requested to attend reviews. On these occasions notification will be given in advance. SLA Review This agreement will be open to re-negotiation by the supplier and/or the customer if: • The supplier fails to achieve the service level targets detailed in this document. • The supplier loses any relevant accreditation. • Support requirements for The supplier change • Support requirements for the customer change. SLA Change Control Authorisation Service Provision Either party may, at any time, propose changes to this agreement. Any changes must be submitted in writing and must be jointly agreed by the representatives listed below. No other signatories will be valid THE SUPPLIER Name Title Xxxx Xxxxxxxxxx Managing Director THE CUSTOMER Name Title Cost Of The Service Billing The supplier will invoice the Customer £ per annum for , in advance, to provide services detailed within this document. Responsibilities THE SUPPLIER The following are the responsibility of the supplier: • Ensuring that all services are performed by appropriately trained personnel. • Ensuring that all services are performed with due care and diligence. • Provide sufficient resource to meet the requirements of this agreement. • Work closely with other service providers. • Inform the customer of any safety issues. The Customer The following are the responsibility of the customer and are necessary to enable the supplier to provide a satisfactory service: • Reasonable access to relevant sites. • Timely advice on all relevant new equipment purchases or modification of equipment and practices. • Timely advice on the relocation of relevant equipment. • Ensuring that the users of systems or services contained within this agreement have received sufficient education and training. • Ensuring that users exercise due care in the day to day operation of any relevant equipment. • Network logins for the Supplier representatives where required, with the required administration rights. • Provide access to equipment.
Service Review Meetings. Service review meetings to discuss such items as service performance levels, system issues, proposed design changes and administrative issues will be held on an as-needed-basis with ACT at CTO, but no less frequently than quarterly when there are open work orders; otherwise at least annually.
Service Review Meetings. Upon Newco’s reasonable request, Xxxxx Systems will coordinate meetings with Newco and any of Xxxxx Systems’ Subcontractors providing Base Services to review service measurements. Xxxxx Systems will participate in service review meetings with vendors and service providers under contract with Newco and who interact with Xxxxx Systems relative to the Base Services, as Newco reasonably requests.
