Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.
GRIEVANCE PROCEDURE 7 Section 5.1. Definition 7 Section 5.2. Grievance Procedure 7 Section 5.3. Arbitration 8 Section 5.4. Authority of the Arbitrator 8 Section 5.5. Expenses of Arbitration 8 Section 5.6. Time Limits 8 Section 5.7. Union Grievances 9 Section 5.8. Processing of Grievances 9 Section 5.9. Miscellaneous 9 ARTICLE VI - SENIORITY 10 Section 6.1. Definition 10 Section 6.2. Probationary Period 10 Section 6.3. Seniority Lists 10 Section 6.4. Termination of Seniority 10 ARTICLE VII - LAYOFF AND RECALL 12 Section 7.1. Layoffs 12 Section 7.2. Recall 12 Section 7.3. Effects of Layoff 12 ARTICLE VIII - HOURS OF WORK AND OVERTIME 14 Section 8.1. Purpose 14 Section 8.2. Normal Work Day and Work Cycle 24 Hour Employees 15 Section 8.3. Changes in Normal Work Day and Work Cycle 14 Section 8.4. Overtime Pay 15 Section 8.5. Calculation of Straight Time Hourly Rate of Pay 15 Section 8.6. Overtime Distribution 16 Section 8.7. Changing or Trading Tours of Duty 17 Section 8.8. Work Reduction Days 18 Section 8.9. No Pyramiding 18 Section 8.10 Specializing Response Team (SRT) 18 ARTICLE IX - VACATIONS 18 Section 9.1. Eligibility and Allowances 18 Section 9.2. Vacation Pay 18 Section 9.3. Scheduling 19 Section 9.4. Vacation Pay upon Termination 19 Section 9.5. City Emergency 19 ARTICLE X - HOLIDAYS AND PERSONAL TIME 20 Section 10.1. Holidays 20 Section 10.2. Holiday Compensation 20 Section 10.3. Personal Days 21 Section 10.4. Scheduling 21 Section 10.5. Personal Time 21 ARTICLE XI - SICK LEAVE 21 Section 11.1. Sick Leave 21 Section 11.2. Sick Leave Buy Back 21 Section 11.3. Provisions Governing the Payout of Unused Sick Leave 22 Section 11.4. Voluntary Sick Leave Donation Program 24 ARTICLE XII - ADDITIONAL LEAVES OF ABSENCE 24 Section 12.1. Discretionary Leaves 24 Section 12.2. Application for Leave 24 Section 12.3. Jury and Witness Duty 24 Section 12.4. Emergency and Bereavement Leave 24 Section 12.5. Injury or Disability 24 Section 12.6. Benefits While On Leave 25 Section 12.7. Non-Employment Elsewhere 25 Section 12.8. Military Leave 26 Section 12.9. Family Medical Leave Act 26 ARTICLE XIII - WAGES AND ECONOMIC BENEFITS 27 Section 13.1. Wage Schedule 27 Section 13.2. Grievances Concerning Denial of Step Increases and Annual Salary Adjustments 28 Section 13.3. One-Time Performance Stipends 28 Section 13.4. Retroactivity 28 Section 13.5. Step Increases 29 Section 13.6. Tuition Reimbursement 28 Section 13.7. Reimbursement for Expenses 29 Section 13.8. Longevity 30 Section 13.9. Deferred Comp Plan 30 ARTICLE XIV - INSURANCE 31 Section 14.1. Coverage 31 Section 14.2. Employee and Employer Contributions 32 Section 14.3. City-Wide Employee Benefit Committee 32 Section 14.4 Life Insurance 31 Section 14.5. Terms of Policies to Govern 31 Section 14.6. Right to Maintain Coverage While on Unpaid Leave or on Layoff 31 Section 14.7. Flex Plan 31 Section 14.8. Retiree Health Savings Program 32 ARTICLE XV - PROTECTIVE GEAR & CLOTHING 33 Section 15.1 General Issue 34 Section 15.2 Wearing of Uniform 35 Section 15.3 Uniform Policy 35 Section 15.4 Replacement Items 35 ARTICLE XVI - PROMOTIONS 35 Section 16.1. General 36 Section 16.2. Vacancies 36 Section 16.3. Eligibility Requirements 36 Section 16.4. Letter of Intent to Participate 36 Section 16.5. Components of the Promotional Process and the Weighting of Components 36 Section 16.6. Promotion Process Components 37 Section 16.7. Monitors 39 Section 16.8. Scoring of Components 40 Section 16.9. Veteran’s Preference Points and Posting of Final Promotional List 40 Section 16.10. Right of Review 41 Section 16.11. Order of Selection 41 Section 16.12. Duration of Final Promotion List 41 ARTICLE XVII - LABOR MANAGEMENT COMMITTEE 41 ARTICLE XVIII MISCELLANEOUS PROVISIONS 42 Section 18.1. Gender 42 Section 18.2. No Smoking 42 Section 18.3. Outside Employment 42 Section 18.4. Wellness/Fitness Program 42 Section 18.5. Drug and Alcohol Testing 44 Section 18.6. Residency 44 Section 18.7. Solicitation 44 Section 18.8. Non-Discrimination 45 Section 18.9. Light Duty 45 Section 18.10. Inoculations 46 Section 18.11. Communicable Diseases 46 Section 18.12. Duties 47 Section 18.13. Non-emergency duties 47 Section 18.14. Living Conditions 47 Section 18.15. Department Safety Committee 48 Section 18.16. Staffing 48 ARTICLE XIX - DISCIPLINE 49 Section 19.1.Discipline 49 Section 19.2.Right to Respond… 49 Section 19.3.Oral or Written Reprimands 49 Section 19.4.Use of Prior Discipline 49 Section 19.5.Fireman's Disciplinary Act 49 Section 19.6.Personnel File 49 ARTICLE XX - ENTIRE AGREEMENT 50 ARTICLE XXI - SAVINGS CLAUSE 51 ARTICLE XXII - TERMINATION 52 APPENDIX A - WAGE SCHEDULE 53
GRIEVANCE PROCEDURE 7.01 For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of the Agreement including any question as to whether a matter is arbitrable.
GRIEVANCE PROCEDURE 6 Section 3.01 Definitions 6 Section 3.02 Procedure 6 Section 3.03 Other Conditions 7 Article IV. LEAVES 8 Section 4.01 Sick Leave 8 Section 4.02 Bereavement Leave 9 Section 4.03 Personal Leave 9 Section 4.04 Leave Without Pay 9 Section 4.05 Association Leave 10 Section 4.06 Leave Day Calculation 10 Article V. EARNED VACATION DAYS, HOLIDAYS, AND E- LEARNING DAYS 10 Section 5.01 Earned Vacation Days 10 Section 5.02 Recognized Holidays 10 Section 5.03 E-Learning Days 11 Article VI. MEDICAL INSURANCE 11 Section 6.01 Premium Cost 11 Section 6.02 Insurance Committee 11 Article VII. SENIORITY, TRANSFERS, VACANCIES AND LAYOFFS 11 Section 7.01 Definition of Seniority 11 Section 7.02 Probationary Employees 12 Section 7.03 Classifications Without Bargaining Unit 12 Section 7.04 Seniority List 12 Section 7.05 Termination of Seniority 12 Section 7.06 Transfer to New Position 12 Section 7.07 Posting of Vacancies 13 Section 7.07A Posting of Vacancies – Bus Routes 13 Section 7.07B Trips 13 Section 7.08 Filling of Vacancies 14 Section 7.09 Layoffs, Reduction in Force and Elimination of Positions 14 Section 7.10 Recall From Layoff, Reduction in Force Elimination of Positions 15 Section 7.11 Notification of Tentative Assignment 15 Article VIII. PERSONNEL FILE 15 Section 8.01 General 15 Section 8.02 Right to Access 15 Section 8.03 Copies of Documents 15 Article IX. EVALUATION PROCEDURES 15 Section 9.01 Review of Procedures 15 Section 9.02 Informal Observations 16 Section 9.03 Formal Evaluations 16 Section 9.04 Post-Evaluation Procedures 16
The Grievance Procedure Step I. A grievance may be submitted within the thirty (30) day period specified in Section Five to the employee’s first management supervisor in the chain of command (e.g., Bureau Chief) who is outside the bargaining unit. Such supervisor shall meet with the union representative and/or the grievant and issue a written response within seven (7) days after such meeting but not later than ten
