Common use of Complaint Process Clause in Contracts

Complaint Process. If Customer has a complaint of any kind, Customer may contact Sonoma Clean Power at 1-855-202-2139, or the California Public Utilities Commission Consumer Affairs Branch at 0-000-000-0000 (toll free) or 0-000-000-0000. For complaints to the California Public Utilities Commission (CPUC), Customer understands that the dispute will be resolved in accordance with CPUC Rules of Practice and Procedure (additional information here: xxxxx://xxx.xxxx.xx.xxx/consumer-support/file-a- complaint/complaints-about-cpuc/). I understand and acknowledge that a PG&E SmartMeter™ with time-based metering is required for participation in GridSavvy Rewards. Missing time-based metering data from PG&E may prevent participation in GridSavvy Rewards. I understand and acknowledge that Equipment must be installed and connected to the Internet for any one-time payments and participation in GridSavvy Rewards. I understand and acknowledge that connecting Equipment to an electric appliance (for example, a smart thermostat must be connected to central air conditioning) is required for any one-time payments and participation in GridSavvy Rewards. I understand and acknowledge that the requirements above will be confirmed and monitored, and that my household will be ineligible for one-time payments and ongoing credits if I do not meet these requirements. I understand and acknowledge that any installation costs are my responsibility, and they will not be reimbursed by Sonoma Clean Power. Electric vehicle charging equipment generally needs to be installed by an electrician and may require household electricity upgrades. Programmable thermostats may require an electrician as well, depending on the existing home wiring.

Complaint Process. If Customer has a complaint of any kind, Customer may contact Sonoma Clean Power at 1-855-855- 202-2139, or the California Public Utilities Commission Consumer Affairs Branch at 01-000866-000-0000 849- 8390 (toll free) or 0-000-000-0000. For complaints to the California Public Utilities Commission (CPUC), Customer understands that the dispute will be resolved in accordance with CPUC Rules of Practice and Procedure (additional information here: xxxxx://xxx.xxxx.xx.xxx/consumer-support/file-a- xxxxx://xxx.xxxx.xx.xxx/consumer- support/file-a-complaint/complaints-about-cpuc/). I understand and acknowledge that a PG&E SmartMeter™ with time-based metering is required for participation in GridSavvy Rewards. Missing time-based metering data from PG&E may prevent participation in GridSavvy Rewards. I understand and acknowledge that Equipment must be installed and connected to the Internet for any one-time payments and participation in GridSavvy Rewards. I understand and acknowledge that connecting Equipment to an electric appliance (for example, a smart thermostat must be connected to central air conditioning) is required for any one-time payments and participation in GridSavvy Rewards. I understand and acknowledge that the requirements above will be confirmed and monitored, and that my household will be ineligible for one-time payments and ongoing credits if I do not meet these requirements. I understand and acknowledge that any installation costs are my responsibility, and they will not be reimbursed by Sonoma Clean Power. Electric vehicle charging equipment generally needs to be installed by an electrician and may require household electricity upgrades. Programmable thermostats may require an electrician as well, depending on the existing home wiring.

Complaint Process. If Customer has a complaint of any kind, Customer may contact Sonoma Clean Power at 1-855-855- 202-2139, or the California Public Utilities Commission Consumer Affairs Branch at 01-000866-000-0000 849- 8390 (toll free) or 0-000-000-0000. For complaints to the California Public Utilities Commission (CPUC), Customer understands that the dispute will be resolved in accordance with CPUC Rules of Practice and Procedure (additional information here: xxxxx://xxx.xxxx.xx.xxx/consumer-support/file-a- xxxxx://xxx.xxxx.xx.xxx/consumer- support/file-a-complaint/complaints-about-cpuc/). I understand and acknowledge that a PG&E SmartMeter™ with time-based metering is required for participation in GridSavvy Rewards. Missing time-based metering data from PG&E may prevent participation in GridSavvy Rewards. I understand and acknowledge that Equipment must be installed and connected to the Internet for any one-time payments and participation in GridSavvy Rewards. I understand and acknowledge that connecting Equipment to an electric appliance (for example, a smart thermostat must be connected to central air conditioning) is required for any one-time payments and participation in GridSavvy Rewards. I understand and acknowledge that the requirements above will be confirmed and monitored, and that my household will be ineligible for one-time payments and ongoing credits if I do not meet these requirements. I understand and acknowledge that any installation costs are my responsibility, and they will not be reimbursed by Sonoma Clean Power. Electric Battery storage and electric vehicle charging equipment generally needs to be installed by an electrician and may require household electricity upgrades. Programmable thermostats may require an electrician as well, depending on the existing home wiring.