Contact Guidelines. Covered California creates and posts an Enrollee Contact Guideline document for Contractors on the Marketing Resources page of the Covered California extranet website. This document outlines the instances when Enrollees should contact the Contractor and when they should contact Covered California. Contractor shall provide Enrollees with information on the instances when Enrollees should contact the Contractor and when they should contact Covered California to resolve inquiries. Contractor may provide this information to Enrollees by welcome letter or package, buck slip, insert, website or mail. Contractor shall submit to Covered California how the Enrollee Contact Guideline document was shared with Enrollees at least (30) days prior to Open Enrollment. The materials provided to Covered California under this Section will not require prior approval by Covered California before the Contractor distributes such materials; provided, however, that Contractor shall make a good faith effort to incorporate any changes proposed by Covered California with respect to such materials.
Contact Guidelines. Covered California creates and posts a Covered California Enrollee Contact Guideline document for Contractors on the Marketing Resources page (Hub page, Marketing Resources library, QHP- QDP Enrollee Contact Guideline folder) of the Covered California extranet website by March 1 each calendar year. This document outlines the instances when Covered California Enrollees should contact the Contractor and when they should contact Covered California. Contractor shall provide Covered California Enrollees with information on the instances when Covered California Enrollees should contact the Contractor and when they should contact Covered California to resolve inquiries. Contractor may provide this information to Enrollees by: welcome letter or package, buck slip, insert, website or mail. Contractor shall submit to Covered California how the Covered California Enrollee Contact Guideline document was shared with Enrollees at least (30) Days prior to Open Enrollment. The materials provided to Covered California under this Section will not require prior approval by Covered California before the Contractor distributes such materials; provided, however, that Contractor shall make a good faith effort to incorporate any changes proposed by Covered California with respect to such materials.
Contact Guidelines. Covered California creates and posts an Enrollee Contact Guideline document for Contractors on the Marketing Resources page (Hub page, Marketing Resources library, QHP-QDP Enrollee Contact Guideline folder) of the Covered California extranet website. This document outlines the instances when Enrollees should contact the Contractor and when they should contact Covered California. Contractor shall provide Enrollees with information on the instances when Enrollees should contact the Contractor and when they should contact Covered California to resolve inquiries. Contractor may provide this information to Enrollees by: welcome letter or package, buck slip, insert, website or mail. Contractor shall submit to Covered California how the Enrollee Contact Guideline document was shared with Enrollees at least (30) days prior to Open Enrollment. The materials provided to Covered California under this Section will not require prior approval by Covered California before the Contractor distributes such materials; provided, however, that Contractor shall make a good faith effort to incorporate any changes proposed by Covered California with respect to such materials.
Contact Guidelines. Contractors shall provide Enrollees with information on the instances when Enrollees should contact the Contractor and when they should contact the Exchange to resolve inquires. The method to provide this information to enrollees is at the discretion of the Contractor and may include, but is not limited to a welcome letter or package, buck slip, insert, website or mail. The Exchange shall make this Contact Guideline document available to Contractor on the Contractors extranet website provided by the Exchange, and notify the Contractor when updates are made. Contractor shall submit to the Exchange how the Contact Guideline information was shared with enrollees at least thirty (30) days prior to Open Enrollment.
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